Clarifying expectations in intercultural situations 7 by Eric Acosta https://padlet.com/ericacostarangel7/xk4z84cm21w776qw en-us 2023-06-14 17:13:21 UTC 2023-06-14 17:13:23 UTC hello@padlet.com FOCUS ON CUMMUNICATION ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638305 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638305 focuses on the content. E.g., “The data analysis took longer than expected, so I will be able to submit the report by Friday instead of Wednesday. I hope that’s ok.” ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638306 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638306 Focuses on the context. E.g., “The data analysis is(pause) very complicated (longer pause) but (pause) I’ll try to submit the report by Wednesday.” ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638307 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638307 ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638308 All intended meaning is communicated in the words being used. So, acknowledge what you understood from the speaker’s words. You can paraphrase their message or ask clarification questions. ]]> 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638308 Responsibility to ensure communication is understood ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638309 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638309 ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638310 Meaning is understood from not just the words but the context of communication. Attend to the non-verbal behaviour of the speaker, including silences. Check your understanding of the context of communication. Ask clarification questions about the context if you need more information ]]> 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638310 NON-VERBAL BEHAVIOUR ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638311 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638311 END ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638312 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638312 COMMUNICATION OUTCOME ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638313 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638313 Speaker assumes responsibility ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638314 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638314 Listener assumes responsibility ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638315 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638315 ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638316 Focus on what the speaker says. ]]> 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638316 ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638317 Focus on the speaker’s words as well as the context. Remember the speaker will assume you understood unless you say otherwise or ask clarification questions ]]> 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638317 Uses less silence ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638318 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638318 Uses longer silences ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638319 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638319 Makes direct and steady eye-contact ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638320 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638320 Makes less eye-contact and /or directs it away from speaker’s face ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638321 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638321 Prioritises clarity of meaning ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638322 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638322 Prioritises harmony of relationships ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638323 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638323 ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638324 Avoid long pauses – they can make you sound hesitant or less interested. See interruptions as positive even if you find them disruptive ]]> 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638324 ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638325 Allow enough time for the speaker to complete what they are saying. Avoid jumping in to fill longer pauses. Pause to consider what you heard before responding. ]]> 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638325 ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638326 Look at the speaker’s face and maintain frequent eye contact ]]> 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638326 ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638327 If you are younger or lower in rank to the speaker, avoid direct eye-contact. Use culturally appropriate behaviour to show respect. E.g., Looking at the collar level or down at the feet ]]> 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638327 ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638328 Ask probing questions to understand even if they sound too direct. If you disagree, ensure that it is directly communicated. Don’t worry that the other person will be offended. ]]> 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638328 ericacostarangel7 https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638329 Avoid questions that may seem like you don’t believe the speaker. If you disagree, it is best to do that one-onone. Use language to show you value and respect the relationship you have with the other person. ]]> 2023-06-14 17:13:21 UTC https://padlet.com/ericacostarangel7/xk4z84cm21w776qw/wish/2623638329