Leading Transformation by Peter James Skalberg

peterskalberg — 2022-06-28 08:30:17 UTC

Everyone to add at least 3 cards
Add cards under each heading
Describe what you will do
Give as much detail as possible
Watch what other people are doing and upvote if you will do the same

Do a survey to customer

2022-06-30 08:29:35 UTC

Give some survey to customer so we know what the exact customer thinks, what customer want and what customer problem

Use Data Spy

2022-06-30 08:30:21 UTC

Use Data spy tools already share in class to improved sensing about the market trends and technology

Sensing from news

2022-06-30 08:30:28 UTC

Need to Know our Customer

2022-06-30 08:30:44 UTC

I will take a look at some of the technologies that will influence our approach to consumers and how consumers can interact with us. such as by analyzing the arrival of consumers to our website and greeting them personally according to what they need.

Read the articles/books, listen podcasts related to technology and Digital trend

2022-06-30 08:31:14 UTC

Do automation for repetitive task

2022-06-30 08:31:30 UTC

Use a robotic / automation tools for the repetitive task so we can assign the resource to another productive task

Scrum Methodology

2022-06-30 08:31:37 UTC

i want to learn scrum methodology as i saw on spotify video

Use third party

2022-06-30 08:31:50 UTC

Use the service from trusted advisor company like McKinsey & Company to know the trend

Use of IOT

2022-06-30 08:32:02 UTC

Sensor for temperature, lights, smell, humidity to monitor and give comfort environment in office and shopping malls

Understanding "Customer Job"

2022-06-30 08:32:14 UTC

Re-look and observe what customer do with our product and create value for that job

Update New Tech related

wisnupryasto — 2022-06-30 08:32:23 UTC

Open eye to new tech in the world and analyze it. can we use it to help our company serving customer or not. for now or for the next time.

Conduct an in-depth "jobs to be done" interview

danimaulana — 2022-06-30 08:32:27 UTC

I will conduct a jobs to be done interview for each of our digital products, to deliver solution that fit with their needs.

Set Smaller goal

2022-06-30 08:32:27 UTC

Having daily catch up before start working

2022-06-30 08:32:44 UTC

- short meeting on working days to understand their needs, set targets and solve the problems early

Robot process automation

psputrie — 2022-06-30 08:33:48 UTC

Do RPA for manual and efficiency process

Ehnance customer experience

2022-06-30 08:33:48 UTC

Create customer persona, do immersion with the customer, and improve feature and UI/UX to enhance customer experience using company apps

Mystery Shopper

2022-06-30 08:34:15 UTC

You and your top management can camouflage to be the customer that there is no one know you from the head office to do some mystery shopper so you actually feel dan get the pain point from customer side when you do the transaction directly on your own shop

A learning mindset

bruceshum — 2022-06-30 08:34:16 UTC

It is very obvious that not everyone in the team would adapt “changes” easily. I would encourage a “learning mindset” among the team (including myself). As technology and things are moving so quickly, we may not adapt everything as fast, but we could at least keep learning. Believed that this can help in the transformation.

Paper Printing

2022-06-30 08:34:16 UTC

Digitalization of documents and signature

Inconsistency and redundancy data

psputrie — 2022-06-30 08:34:44 UTC

Data driven

2022-06-30 08:34:48 UTC

Develop single data repository to create customer 360 views. Single ID and quality of the data very important to have customer segmentation, behavior analysis, and data modelling

Learn from multiple projects

2022-06-30 08:35:09 UTC

Explorations, experiments, integrate data, utilization, learn more, adapt more, aplication to the next step

Think the "Needs of the customer" before think the "Solution"

2022-06-30 08:35:12 UTC

No more afraid of failure

2022-06-30 08:35:17 UTC

keep my team to explore more and help them to see failure is an opportunity to grow

Data analytic

2022-06-30 08:35:37 UTC

Analize our data so we can know what to do or what should we focus for. For example in my company we have an ecommerce website. So we analize the sales data, so we can deep dive what product that we need to promote, or maybe what product should we aside

Setting KPIs

2022-06-30 08:35:44 UTC

everyone has their own KPIs to motivate digital transformation

Data Tools

bruceshum — 2022-06-30 08:36:17 UTC

Very interested to know that there are so many different tools for Data Analysis. And for the “Is google fast” exercise, I would now look at things differently.

Cheering Our Digital Team and communicate on How Our team should contribute to Company & Networks Digital Transformation

2022-06-30 08:36:18 UTC

To understand Customer Outside Expectation

2022-06-30 08:36:28 UTC

Try to understand the customer future needs based on current pain their outside expectation

Pilot Project

2022-06-30 08:36:40 UTC

Transformation or changing of operational from off line to online or digital may cause the chaos of daily activity in our organization. So we can do the pilot project in small area or in one or two maximum branch to do this transformation. If its work we can make it to be standard and make it the policy to whole organization

More people to involve

2022-06-30 08:37:04 UTC

Results are fair when the sampling pool is large enough. So let more people involve in the experiment and experience the changes and success of digital transformation instead of only a small of expertise.

Explore Data Analytic Tools

wisnupryasto — 2022-06-30 08:37:10 UTC

Exploring data analytic tool to learn customer habit and characteristic when they use our web or mobile app. Using those data to create customer persona and segmentation. serve them as their persona and segment

Dedicated team to do BPR

psputrie — 2022-06-30 08:37:11 UTC

You should have dedicated team to do BPR if you want to make changes to your new process

Growth mindset

2022-06-30 08:37:25 UTC

Learn new things, apply, try more, using tools of trends, keep updating

Use of customer data on hand

2022-06-30 08:37:33 UTC

Innovative way to use customer data collected by company app to make offers to customers

Time to Reflect on Changes Been Made

fransiskayoefi — 2022-06-30 08:38:55 UTC

At certain point, we need to stop and reflect, looking all the things we've been doing. Did it make impact yet, do the benefits we set at the beginning already achieved. Do the work behaviour already change or do people turn back the the old ways.

No more negative thinking

2022-06-30 08:38:56 UTC

Everything is possible!!!

COVID - time for digital transformation

2022-06-30 08:39:01 UTC

COVID make people more reliable on technology and willing to experience new things/transform

An Agile approach

bruceshum — 2022-06-30 08:39:26 UTC

May not necessarily be an actual physical change, perhaps more on our MINDSET.

Give reward for those who success in change management (appreciation)

2022-06-30 08:39:54 UTC

Make time table and Milestone

2022-06-30 08:40:33 UTC

the organization must set the time dan milestone to do the transformation to know the maximum acceptable tolerance period to cut off the digital transformation. if the implementation of digital transform is failed, organization need to run business continuity plan

Situational Methodology to make Change

2022-06-30 08:41:06 UTC

Do Project mapping to define method, whether would be applied either Waterfall or Agile method

Only a step to success

2022-06-30 08:41:10 UTC

Learning period must happen during digital transformation. Better outcomes could be driven by trial and error. Repeating steps can be figured out what could be improved and what would be changed in different conditions.

It is a Journey, and Customer is the focal point

danimaulana — 2022-06-30 08:41:16 UTC

Try to manage upwards and influence peers that digital transformation is a journey, not a one time achievement. It is also a business transformation, because it is not only about the technology. And we should focus first on what customer wants. So other priorities must be adjusted at certain level.

Implementing OKR (Objective Key Result)

wisnupryasto — 2022-06-30 08:41:32 UTC

Implement OKR in our digital teams along with KPI for the transition period

Benchmarking to other business

2022-06-30 08:41:33 UTC

See trends, technologies from other business to open our minds

fransiskayoefi — 2022-06-30 08:42:51 UTC

More Automation in System Development

2022-06-30 08:44:03 UTC

Design more automation in every step of procees to deliver maximum less effort both customer and user

It is a process.

2022-06-30 08:45:57 UTC

Questions/ problems must appear in the road of success. We need to be patient to overcome them with the teams. Leadership is the key of transformation.