I am writing to complain about a refrigerator I bought in Almacenes Siman La Gran Via on May 20th 2024.

When you delivered and installed the product in my house, everything was fine: the refrigerator was working properly. 2 days later I filled the refrigerator with food from the supermarket and the next day the refrigerator was making a horrible noise. When I opened the refrigerator, it wasn't working properly and all the food was ruined. I called customer service call center 10 times and you never responded.

I am applying to refund the money I paid for the refrigerator and it was cash ($1,100) or I demand you could give me a new refrigerator, please.

I look forward to hearing from you.

Yours sincerelly.

José Roberto Salmerón.

I am writing to you to complain about a video game that I purchased at Almacenes Siman La Gran Via on May 23, 2024.

When they delivered the product to me and I installed it on my Play Station console, the console recognized it, but the next day it asked me for an update to be carried out, but without doing so, it did not recognize the CD. I called the customer service center five times and they didn't answer me.

I request that you return the money I paid ($100.00) or that you can give me a new video game, please.

I await your prompt reply.

Sincerely:

Hugo Alexander Pérez Deras.

I am writing to complain about a smart tv i bought in almacenes siman metrocentro san salvador on may 31th 2024.

when you delivered and installed tv Upon setting up and attempting to use the smart TV, I discovered multiple troubling issues that have greatly impeded its functionality and my overall viewing experience. Firstly, the screen displaying abnormal colors or lines, frequent freezing or crashing of apps, inability to connect to Wi-Fi or other devices. These issues have made it nearly impossible for me to enjoy the intended features and benefits of the smart TV, rendering it essentially unusable.

I kindly request your support with the return of the cash, which is 700 dollars, which is the price paid for the TV at a cash price. Thanking you for your attention and support. sincerely;

Marvin Ramirez

I am writing to lodge a complaint about a major problem with a product I recently purchased from your Almacenes Siman store located on Avenida Escalon in San Salvador.

On May 25th, 2024, I purchased a Blusmart 55" 4K Ultra HD Smart TV (model BS5501) for $599.99 from your store. Unfortunately, within just 2 weeks of use, this brand new television has already developed a serious defect in the display.

Specifically, there is now a darkened vertical line running down the entire right side of the screen. This line appears to be caused by a hardware failure, as it is a permanent line that does not go away regardless of the input source or content being displayed. Needless to say, this major flaw completely ruins the viewing experience on what should be a top-of-the-line 4K television.

I am extremely disappointed in the poor quality and rapid failure of this Blusmart product after such a short period of use. As the purchaser, I should be able to expect much better longevity from an expensive electronics item like this.

To resolve this matter, I am requesting either a full refund of the $599.99 purchase price, or an exchange for a brand new replacement 55" 4K television of the same model. I have enclosed my original purchase receipt as proof of purchase.

I look forward to your prompt response to address this issue and provide reasonable compensation. Please let me know which resolution, a refund or product exchange, you can provide.

Thank you for your attention to this complaint.

Sincerely,

Jose Diego Parada Cornejo

I am writing to express my dissatisfaction with a product I recently purchased from your store. On February 29th 2024, I bought a Smart TV Xiomi A50 from Almacenes Siman at La Gran Via. Unfortunately, the product has not met my expectations due to the following issue(s):

"The item stopped working after just two days of use. The display screen is malfunctioning and the buttons are unresponsive."

Given the nature of the problem and the inconvenience it has caused me, I am requesting a full refund or a replacement product. I believe that as a valued customer, it is only fair to receive a product that functions properly or to have my money returned if the product is defective.

I have enclosed copies of my receipt and any other relevant documents for your reference. I would appreciate it if you could address this issue promptly. Please let me know how you intend to resolve this matter. You can contact me at 7054-7101 or via email at Christianf151216@gmail.com.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,

Cristian Funes.

i'm writing to complain about an Iphone 13 i bought in almacenes siman La Gran Via on june 2nd, when you delivered the product the box of the product was damaged and it turned out that the cellphone its screen was broken so, i'm writing this letter beacuse i'm requesting a refound of $950 dollars for that disappointing event, i hope the refound will be as soon possible also one day ago i called the call center 3 times and they didn't answer my calls i hope this letter will be reciprocated. thank you for your attention, sincerely:

Edgar David Umaña Hernandez

On March 2 I made a purchase of a real estate item, I bought a living room set. To begin with, the delivery of the item was not on the stipulated day, but rather I had to wait a week for the item to arrive. At the time my item arrived, I realized that the base of the furniture was broken. I went to the Siman warehouse to make my claim. and no one could help me, they told me to write a letter to customer service from the date this happened to the day now, almost a month has passed. I need a solution since it had a warranty and you don't want to take charge, so please, I need you to Let's reach an agreement as soon as possible or they will change the item or I need a refund of my money. I await your response as soon as possible.

Sincerely, Andrés Grijalba

I am contacting you through this medium because a few days ago, to be exact, three days ago, I purchased a Samsung Smart Watch at your physical store. Before using it, I read the instruction manual to understand how to use the user interface and other necessary information for the complete understanding and initial operation of the product. Everything was going perfectly until a problem arose where the small screen of the watch has frozen, not responding to any button, and since it is also touch-sensitive, it does not react to any kind of touch either. I am not sure what the problem is; it could be the screen, some internal module with a manufacturing defect, or it could be anything else.

I have tried to contact your technical support team via the call center, but I am only redirected to other people, and none of them have been able to provide the necessary assistance. The product is still under warranty as it has not even been a week since the purchase. Therefore, I request from your team at Siman either a refund for the product or a new product that is in total and proper working condition.

I will be waiting for your response.

Best regards,

[David Magaña]

I am writing to formally complain about a cellphone I purchased from Almacenes Siman La Gran Via on June 4th, 2024. While the initial purchase seemed satisfactory, significant issues arose shortly thereafter.

Two days after buying the cellphone, I noticed it was overheating excessively and the battery life was extremely poor. Additionally, the phone would randomly shut down, making it impossible to use it reliably. I attempted to resolve this issue by contacting your customer service call center. Unfortunately, despite making ten calls, I received no response.

Given these circumstances, I am requesting a full refund of $350, which I paid in cash. Alternatively, I am willing to accept a replacement cellphone that is in proper working condition.

I look forward to your prompt response to this matter.

Yours sincerely,

Gamaliel Adalberto Lope Reyes.

I am writing to complain about a computer that I purchased at Almacenes Siman Plaza Mundo on August 19, 2023.

After 6 months it started to fail, and suddenly it no longer turns on, I already made the claim because the warranty is one year and to date they have not solved it, I am about to file a complaint with the consumer ombudsman.

I request a refund of what I paid and a new PC, due to the inconvenience.

I am waiting for your prompt response

sincerely

Edwin Antonio Ponce Arias

Receive a cordial greeting. I am writing to you to express my dissatisfaction with one of your products purchased at the Gran Via store on Friday, May 30 of this year. I bought a pair of Adidas socks, size 10. When I tried them on, they did not fit; they are too small, and it is impossible to get my foot into them. For this reason, I request two things: first, that the packages of socks be correctly labeled with the right size, and second, that I be given a refund for my purchase.

My name is Javier.

The reason for my email is to express my discomfort with the company they represent, I recently purchased an item on their website, it is a baby car, purchase the item has a price of $99.00 however 2 minutes after my purchase You activated a promotion in which the item price is $59.99.

I went to the customer service on your website and they told me that I cannot enjoy the new price, because I bought before the time they published the promotion. It seems like a theft on your part that you want to charge me the full price of the item with two minutes difference, that is why because I have not yet picked up the item, I demand a 100% refund of my money.

Greetings.

I am writing to file a complaint regarding a pair of shoes I purchased from Almacenes Siman.

The reason for this letter is to address an issue with a pair of shoes that I bought online from your store.

Up until this point, everything was fine with no inconvenience or complaints. However, upon receiving the shoes at my home, I noticed they were damaged.

The soles were detached, and the stitching on both shoes was undone. Additionally, they came in a color that I did not request.

I am dissatisfied with this type of action and believe I deserve compensation for such an unpleasant situation.

I expect your prompt response and a resolution to my dissatisfaction.

Sincerely,

Paola Diaz