Emotional labour, probation practice and staff wellbeing by Andrew Fowler

Emotional labour, probation practice and staff wellbeing by Andrew Fowler https://padlet.com/a_fowler2/xchvuanbs6qw Ideas from the day en-us 2018-11-19 10:42:35 UTC 2025-11-20 04:00:16 UTC hello@padlet.com Emotions: Frustrations linked to I.T issues, and stress when access to I.T - Delius, Oasys and the HDC portal are not working and there are deadlines to meet. Feelings of relief and satisfaction when tasks are completed and you are in the 'green' with your work-load management tool. I feel a sense of contentment, and happiness . sense of achievement when seeing positive changes in our service users lives. Enjoyment of being given a challenge and working through it. Particularly when you observe the emotions of service users change from reluctance to engage, being guarded - not motivated and then slowly you start to see the real person behind the hard persona, and when supervision sessions and RAR work really gets to the root of the problem. Its always hard to see service users upset and tearful. However, I would rather see people connect to true emotions, than the anger that many service users seem more comfortable in expressing. https://padlet.com/a_fowler2/xchvuanbs6qw/wish/544227235 2020-05-01 15:05:55 UTC https://padlet.com/a_fowler2/xchvuanbs6qw/wish/544227235 Burn-out https://padlet.com/a_fowler2/xchvuanbs6qw/wish/544250722 -Stress and anxiety
-questioning your own professional competence
-wondering whether this is the job that you want to carry on doing for the rest of your career.
-feeling like you are on a treadmill and there is no let up.
-questioning your own engagement skills

In the event that practitioners fail to develop self awareness skills, e.g. stopping once in a while to self reflect and take stock, then we are at risk of becoming emotionally and mentally unwell, The long-term consequences includes: ill health, struggling to cope, slow-down, anxiety, depression, time off work. It's also worth noting how discontent in the workplace and work stress can have a negative impact on staff moral and affect the motivation of other team members in the office; especially as many of us now work in open-plan office environments. ]]> 2020-05-01 15:15:44 UTC https://padlet.com/a_fowler2/xchvuanbs6qw/wish/544250722 - staff resilience https://padlet.com/a_fowler2/xchvuanbs6qw/wish/544271838 - self-care in and out of work

- have a case re-allocate when relationships break-down with service users - especially when staff feel personal risk is increased

- supporting each-other in our teams.

- peer group mentoring / professional case discussions

- watt app social group chats - it can do us all good to let off steam sometimes - we are all human.

- regular staff supervision

- clinical supervision

- talk about concerns and worries / don't let it build up. Say if you are struggling.

- be proactive and think creatively about new ways to complete tasks to save time and be more efficient

- learning to delgate, park-up what you can't do, do what you can

- accept you are going to fall behind with work-load at times. We all get de-motivated and have our off days sometimes.

- put on the kettle and have a cuppa and a naterr with your team mates.

- training to support staff / proficient with the use of new technologies

- use of mental health champions

- time aside to do social activities as a team

- confidence to say no, when over-worked and explain why this is the case

- contact your union NAPO

- Call Sodexo supports me

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