Chapter 6: Lesson 3 by Gregory Renteria

Aggressive

uhhVault — 2014-09-26 15:51:07 UTC

ready or likely to attack or confront; characterized by or resulting from aggression.

Passive

uhhVault — 2014-09-26 15:52:39 UTC

accepting or allowing what happens or what others do, without active response or resistance.

Assetive

uhhVault — 2014-09-26 15:54:54 UTC

having or showing a confident and forceful personality.

"i" Message

uhhVault — 2014-09-26 15:56:11 UTC

A way of saying how you feel without attacking or blaming others.

Active-Listening

uhhVault — 2014-09-26 15:57:44 UTC

is a communication technique used in counselling, training and conflict resolution, which requires the listener to feed back what they hear to the speaker, by way of re-stating or paraphrasing what they have heard in their own words, to confirm what they have heard and moreover, to confirm the understanding of both parties.

Body Language

uhhVault — 2014-09-26 15:59:25 UTC

the process of communicating nonverbally through conscious or unconscious gestures and movements.