Windows ZTUx Hands-on Activity by Marianela Vargas Telles https://padlet.com/marianelavargas_telles/xbszm6huquwe91cy Read the following statements and, as a team, determine which are true and which are false regarding the correct troubleshooting process for ZTUx devices. en-us 2024-07-03 17:45:20 UTC 2026-02-27 19:58:50 UTC hello@padlet.com As a Service Desk Support member, when helping a new employee set up their device for the first time, it is important to check if the computer is a ZTUx device. marianelavargas_telles https://padlet.com/marianelavargas_telles/xbszm6huquwe91cy/wish/3692373706 2025-11-20 17:57:15 UTC https://padlet.com/marianelavargas_telles/xbszm6huquwe91cy/wish/3692373706 For new employees with a ZTU device, the service desk should go to laam.roche.com to get the initial password. marianelavargas_telles https://padlet.com/marianelavargas_telles/xbszm6huquwe91cy/wish/3692374682 2025-11-20 17:58:05 UTC https://padlet.com/marianelavargas_telles/xbszm6huquwe91cy/wish/3692374682 To retrieve the ZTU BitLocker recovery password, the Service Desk must access LAPS via the support portal: support.secure.roche.com marianelavargas_telles https://padlet.com/marianelavargas_telles/xbszm6huquwe91cy/wish/3692376169 2025-11-20 17:59:31 UTC https://padlet.com/marianelavargas_telles/xbszm6huquwe91cy/wish/3692376169 When a new hire's primary user ID is created in the past 30 days and the device is connected to the RCN (Airway or wired), the PingId screen won’t show, giving them the option to set up PingId at a later time. marianelavargas_telles https://padlet.com/marianelavargas_telles/xbszm6huquwe91cy/wish/3692383516 2025-11-20 18:05:43 UTC https://padlet.com/marianelavargas_telles/xbszm6huquwe91cy/wish/3692383516 Once the ZTU Permanent Admin rights request is completed, the user must request Azure AD Replication for the rights to start working. marianelavargas_telles https://padlet.com/marianelavargas_telles/xbszm6huquwe91cy/wish/3692384577 2025-11-20 18:06:35 UTC https://padlet.com/marianelavargas_telles/xbszm6huquwe91cy/wish/3692384577 ZTUx devices can only be identified in Snow by entering the device name in the configuration item and checking if the DSMT isMDM flag has a checkmark. marianelavargas_telles https://padlet.com/marianelavargas_telles/xbszm6huquwe91cy/wish/3692489174 2025-11-20 19:41:07 UTC https://padlet.com/marianelavargas_telles/xbszm6huquwe91cy/wish/3692489174 Due to security restrictions. Only primary accounts can get admin rights marianelavargas_telles https://padlet.com/marianelavargas_telles/xbszm6huquwe91cy/wish/3692494800 2025-11-20 19:46:37 UTC https://padlet.com/marianelavargas_telles/xbszm6huquwe91cy/wish/3692494800 For Remote set up of a new hire´s ZTUx device, PingID registration is required marianelavargas_telles https://padlet.com/marianelavargas_telles/xbszm6huquwe91cy/wish/3692529342 2025-11-20 20:22:45 UTC https://padlet.com/marianelavargas_telles/xbszm6huquwe91cy/wish/3692529342 For the initial password retrieval, Service Desk needs to register the device in Intune before the first ZTU login marianelavargas_telles https://padlet.com/marianelavargas_telles/xbszm6huquwe91cy/wish/3692531322 2025-11-20 20:25:09 UTC https://padlet.com/marianelavargas_telles/xbszm6huquwe91cy/wish/3692531322