Quali 21 by Nehoray Hillel https://padlet.com/nehorayh/xa89br3vxu0nzi7c 2021 Action Items en-us 2021-01-10 15:41:37 UTC 2025-12-06 10:55:23 UTC hello@padlet.com Internal Tools for Trouble shooting https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098790975 Logs as an Example]]> 2021-01-18 18:30:08 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098790975 Customer support training https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098797043 More training session for support]]> 2021-01-18 18:32:54 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098797043 Connect engineering & product to Customer needs https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098797555 2021-01-18 18:33:10 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098797555 add some of the logo wins to website, marketing materials. People love logos/brands! https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098798985 2021-01-18 18:33:46 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098798985 Sell more service days in order to more successfully onboard new customers. https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098799147

]]> 2021-01-18 18:33:51 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098799147 Evolve user experience, make it easier to start https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098801861 2021-01-18 18:35:02 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098801861 Design Documents https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098802183 2021-01-18 18:35:11 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098802183 Engage on a deeper level with onboarding new customers rather than just giving them links to Quali U, etc. We see a complicated product, so I think having more basic group training exercises would drive better adoption and generate higher CSAT scores. https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098803427 2021-01-18 18:35:45 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098803427 Customer Use-cases / Vertical Presentations https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098803694 2021-01-18 18:35:52 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098803694 Need our own lab to develop testings and demos https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098804557 2021-01-18 18:36:16 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098804557 Corporate Boilerplate https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098805169 2021-01-18 18:36:33 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098805169 Better sync with Product and Engineering https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098805213 2021-01-18 18:36:34 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098805213 Simplify messaging / Elevator pitch https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098806810 2021-01-18 18:37:14 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098806810 Need our own lab to develop testings https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098808791 2021-01-18 18:38:10 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098808791 Communicate back to appropriate group on win/loss analysis / statistics https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098808938 2021-01-18 18:38:14 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098808938 Spend more time in front of customers to get feedback first hand https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098809278 2021-01-18 18:38:25 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098809278 Sell what we have not potential futures https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098811634 2021-01-18 18:39:32 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098811634 more contact with R&D outside the scope of customer tickets https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098812107 2021-01-18 18:39:46 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098812107 Transparency and Collaboration https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098812146 2021-01-18 18:39:47 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098812146 Transparency and Collaboration https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098812674 2021-01-18 18:40:02 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098812674 Transparency and Collaboration https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098812753 2021-01-18 18:40:05 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098812753 Visibility to Roadmap and well what is actually coming out and when https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098813202 2021-01-18 18:40:18 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098813202 Service Team align with Sales team and process https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098814075 2021-01-18 18:40:44 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098814075 tool to give feedback from customers; what the customer experiences https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098815180 2021-01-18 18:41:16 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098815180 Improving Communication channels between engineering & support https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098815620 2021-01-18 18:41:29 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098815620 Define & Measure OLA between engineering and support https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098816955 2021-01-18 18:42:06 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098816955 More focus groups—where are we getting input for driving product? More visibility on research in the market, etc https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098817568

]]> 2021-01-18 18:42:22 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098817568 Consistent messaging across the organization with customers (MKT Collateral supporting it) https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098818213 2021-01-18 18:42:42 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098818213 Consistent messaging across the organization with customers (MKT Collateral supporting it) https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098819347 2021-01-18 18:43:13 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098819347 Need to have the correct technical contact defined before CS comes in https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098819468 2021-01-18 18:43:16 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098819468 Field leaders to talk through/talk with product team on what is being experienced in enablement and adoption (on a regular cadence) https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098820047 2021-01-18 18:43:32 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098820047 Standardize offering across customers https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098821684 Create common offerings per use-cases.

Document, Test, Demo]]> 2021-01-18 18:44:17 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098821684 Postive feedback on successes with product or features https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098822669 2021-01-18 18:44:44 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098822669 Transparency and information about Quali - from offering to help documentation (joint with Marketing owning website) https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098822869 2021-01-18 18:44:50 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098822869 Give Sales the Why a feature helps a customer https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098823975 2021-01-18 18:45:18 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098823975 Transparency and information about Quali - from offering to help documentation (joint with Marketing owning website) https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098824228 2021-01-18 18:45:24 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098824228 Make our champion give us an end-user champion and making sure we know who is accessing the labs—they have to be on board so that they can help us expand https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098824378 2021-01-18 18:45:29 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098824378 Open source community https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098824687 2021-01-18 18:45:36 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098824687 Communication with Sales and SE's https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098825360 2021-01-18 18:45:52 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098825360 More validation on Documentation especially in Colony https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098825383 2021-01-18 18:45:52 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098825383 For escalated issues - have the ability https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098825829 2021-01-18 18:46:05 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098825829 r https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098825919 2021-01-18 18:46:08 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098825919 implement more customer feedback items/ideas scottt29 https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098828178 2021-01-18 18:47:08 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098828178 Better delineation between what should be considered services deliverable vs product deliverable https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098829146 2021-01-18 18:47:30 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098829146 Early Customer Engagement with End Users https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098829844 Get to the the people using the product that will get the most benefit/value]]> 2021-01-18 18:47:50 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098829844 Enablement https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098830103 2021-01-18 18:47:58 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098830103 improve onboarding for all new employees (all functions) scottt29 https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098830671 2021-01-18 18:48:15 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098830671 create dedicated task for for escalated issues scottt29 https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098831614 2021-01-18 18:48:40 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098831614 Communicate to team your status & availability to avoid miscommunication/dropping the ball scottt29 https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098832583 2021-01-18 18:49:07 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098832583 Over-communicate https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098832634 2021-01-18 18:49:09 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098832634 Over-communicate https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098832906 2021-01-18 18:49:17 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098832906 Rapid onboarding https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098833689 2021-01-18 18:49:39 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098833689 Rapid Onboarding https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098834300 2021-01-18 18:49:57 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098834300 Rapid OnBoarding https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098834484 2021-01-18 18:50:03 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098834484 Feedback recurring client wants and needs to Product and Engineering scottt29 https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098834710 2021-01-18 18:50:08 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098834710 not just implement what the customer needs but lay down the foundation for future growth https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098835314 2021-01-18 18:50:27 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098835314 Feedback recurring client wants and needs to Product and Engineering scottt29 https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098835885 2021-01-18 18:50:42 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098835885 Know the products well https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098836282 2021-01-18 18:50:53 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098836282 zero barrier to onboarding product capabilities https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098838329 2021-01-18 18:51:52 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098838329 how to leverage our expertise to other parts of the customer organization. https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098839491 2021-01-18 18:52:25 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098839491 partner with our customers to give them a platform to drive value internal (Make your customer a hero) scottt29 https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098839755 2021-01-18 18:52:32 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098839755 build an efficient engine for bringing more SQLs https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098841293 2021-01-18 18:53:20 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098841293 improve brand awareness https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098842724 2021-01-18 18:54:03 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098842724 better on boarding process for the product. https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098843816 2021-01-18 18:54:35 UTC https://padlet.com/nehorayh/xa89br3vxu0nzi7c/wish/1098843816