Clarifying expectations in intercultural situations 3 by Eric Acosta https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn en-us 2023-06-14 17:11:52 UTC 2025-12-16 16:33:55 UTC hello@padlet.com FOCUS ON CUMMUNICATION ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637146 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637146 focuses on the content. E.g., “The data analysis took longer than expected, so I will be able to submit the report by Friday instead of Wednesday. I hope that’s ok.” ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637147 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637147 Focuses on the context. E.g., “The data analysis is(pause) very complicated (longer pause) but (pause) I’ll try to submit the report by Wednesday.” ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637149 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637149 ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637151 All intended meaning is communicated in the words being used. So, acknowledge what you understood from the speaker’s words. You can paraphrase their message or ask clarification questions. ]]> 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637151 Responsibility to ensure communication is understood ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637152 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637152 ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637154 Meaning is understood from not just the words but the context of communication. Attend to the non-verbal behaviour of the speaker, including silences. Check your understanding of the context of communication. Ask clarification questions about the context if you need more information ]]> 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637154 NON-VERBAL BEHAVIOUR ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637155 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637155 END ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637156 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637156 COMMUNICATION OUTCOME ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637157 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637157 Speaker assumes responsibility ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637158 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637158 Listener assumes responsibility ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637159 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637159 ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637160 Focus on what the speaker says. ]]> 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637160 ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637161 Focus on the speaker’s words as well as the context. Remember the speaker will assume you understood unless you say otherwise or ask clarification questions ]]> 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637161 Uses less silence ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637162 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637162 Uses longer silences ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637164 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637164 Makes direct and steady eye-contact ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637165 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637165 Makes less eye-contact and /or directs it away from speaker’s face ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637166 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637166 Prioritises clarity of meaning ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637167 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637167 Prioritises harmony of relationships ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637168 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637168 ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637169 Avoid long pauses – they can make you sound hesitant or less interested. See interruptions as positive even if you find them disruptive ]]> 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637169 ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637171 Allow enough time for the speaker to complete what they are saying. Avoid jumping in to fill longer pauses. Pause to consider what you heard before responding. ]]> 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637171 ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637172 Look at the speaker’s face and maintain frequent eye contact ]]> 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637172 ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637173 If you are younger or lower in rank to the speaker, avoid direct eye-contact. Use culturally appropriate behaviour to show respect. E.g., Looking at the collar level or down at the feet ]]> 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637173 ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637175 Ask probing questions to understand even if they sound too direct. If you disagree, ensure that it is directly communicated. Don’t worry that the other person will be offended. ]]> 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637175 ericacostarangel7 https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637176 Avoid questions that may seem like you don’t believe the speaker. If you disagree, it is best to do that one-onone. Use language to show you value and respect the relationship you have with the other person. ]]> 2023-06-14 17:11:52 UTC https://padlet.com/ericacostarangel7/x9rsrjouk7r4o2cn/wish/2623637176