Nancy Mitchell (Etiquette expert)

Specialist in professional etiquette, effective communication, and social behavior.

Experienced in training executives and young professionals on business etiquette and courteous interactions.

Montgomery College, an educational institution in Maryland, USA.

Conference or classroom setting with a student and professional audience.

Use of visual materials and practical explanations to teach social etiquette.

The importance of etiquette in professional and social life: good manners help build better relationships and opportunities.

First impressions and body language: how we present ourselves affects how others perceive us.

Courtesy in daily interactions: knowing how to greet, say goodbye, and express gratitude properly.

Etiquette in social and business events: key rules for formal dinners, meetings, and events.

✅ Proper greetings and introductions:

• Firm handshake.

• Direct eye contact.

• Friendly smile.

• Introducing yourself with your full name.

✅ Body language:

• Stand straight and confidently.

• Avoid crossing arms (can seem defensive or uninterested).

• Avoid nervous gestures like playing with objects or checking your phone.

✅ Table etiquette:

• Proper use of cutlery.

• Don’t talk with your mouth full.

• Don’t rest elbows on the table.

• How to start and finish a formal meal.

✅ Effective communication:

• Speak clearly and politely.

• Listen actively.

• Avoid interrupting others.

• Express gratitude appropriately.