https://padlet.com/sjordan12/x2f67h1wo5bs Friday Workshop en-us 2016-09-27 11:01:33 UTC 2016-10-21 10:53:19 UTC hello@padlet.com sjordan12 https://padlet.com/sjordan12/x2f67h1wo5bs/wish/132299358 - Student device support (how far do we go with this?)
- Student software support (again how far do we go with this, what level of support, etc)
- Specialist LIS/IT training (dedicated space?)
- Front-desk support for common issues (WiFi, etc)
- Booking equipment (iPads or tablets, Surface Pro, etc?)
- Equipment training?
- Logging jobs for other teams
- Producing a wide variety of accessible guides for self-help
- Specialist support in software (people, how is this arranged?) 
- delegate accounts, external access
- ID Cards
- Library duties, finding stock, aleph, printing, account credit
- Accessibility software]]> 2016-10-21 10:15:12 UTC https://padlet.com/sjordan12/x2f67h1wo5bs/wish/132299358 sjordan12 https://padlet.com/sjordan12/x2f67h1wo5bs/wish/132300305 - Staffing levels
- Additional services require additional people
- Specialities, how do we keep up, train, make sure resource is available at all times?
- What happens to the current work we do? Resources are already tight.
- Working environment
- More red tape? Fewer first fixes
- Staff support, what happens with this? (example: current Park queue is 47 jobs, and 100% of these are Staff, not student queries)
- Would like to see other working examples of hubs/departments and discuss what would work for us, as at the moment the process feels a little "woolly"]]> 2016-10-21 10:22:41 UTC https://padlet.com/sjordan12/x2f67h1wo5bs/wish/132300305