Reps networking event: Thursday 12th May 2022 by Jayne Love https://padlet.com/jaynelove82/casework_focus Share your good practice and successes around casework here! en-us 2022-05-12 14:23:03 UTC 2025-11-08 22:24:12 UTC hello@padlet.com https://padlet.net/icons/png/1f600.png Any tips for talking to a member about their case? clarehirst22 https://padlet.com/jaynelove82/casework_focus/wish/2181368497 2022-05-12 14:31:34 UTC https://padlet.com/jaynelove82/casework_focus/wish/2181368497 preparation, preparation, preparation! clarehirst22 https://padlet.com/jaynelove82/casework_focus/wish/2181724203 2022-05-12 18:07:04 UTC https://padlet.com/jaynelove82/casework_focus/wish/2181724203 What do you need from the PDA to support you with casework? jaynelove82 https://padlet.com/jaynelove82/casework_focus/wish/2181727161 2022-05-12 18:09:03 UTC https://padlet.com/jaynelove82/casework_focus/wish/2181727161 supporting members through case, its important to make lots of notes so we could look back on what was agreed/missed. clarehirst22 https://padlet.com/jaynelove82/casework_focus/wish/2181734403 2022-05-12 18:13:47 UTC https://padlet.com/jaynelove82/casework_focus/wish/2181734403 Dont forget that you are not the only support available to your members. You have support through the PDA and if the member needs external support there is their GP, crisis support i.e. samaritans, Pharmacist Support and we would always advise the member to utilise any access they have through the employer. clarehirst22 https://padlet.com/jaynelove82/casework_focus/wish/2181741653 2022-05-12 18:18:49 UTC https://padlet.com/jaynelove82/casework_focus/wish/2181741653 being aware of the reps and other expertise around you is really helpful. share your knowledge! clarehirst22 https://padlet.com/jaynelove82/casework_focus/wish/2181749020 2022-05-12 18:23:50 UTC https://padlet.com/jaynelove82/casework_focus/wish/2181749020 PIP (problem, information, plan) is a great structure when dealing with a case clarehirst22 https://padlet.com/jaynelove82/casework_focus/wish/2181751866 2022-05-12 18:25:53 UTC https://padlet.com/jaynelove82/casework_focus/wish/2181751866 Problem Information Plan jaynelove82 https://padlet.com/jaynelove82/casework_focus/wish/2181753204 2022-05-12 18:26:53 UTC https://padlet.com/jaynelove82/casework_focus/wish/2181753204 who has the power in the room? understand how they think and you can 'play' off them when you speak clarehirst22 https://padlet.com/jaynelove82/casework_focus/wish/2181755129 2022-05-12 18:28:14 UTC https://padlet.com/jaynelove82/casework_focus/wish/2181755129 Have some 'go-to' phrases prepared which can help give you confidence and a clear approach. Any examples? clarehirst22 https://padlet.com/jaynelove82/casework_focus/wish/2181755940 2022-05-12 18:28:53 UTC https://padlet.com/jaynelove82/casework_focus/wish/2181755940 ensure the member understand your role is the process. ask what their ideal outcome is - this can help shape your conversations with the employer from the start. clarehirst22 https://padlet.com/jaynelove82/casework_focus/wish/2181761159 2022-05-12 18:32:00 UTC https://padlet.com/jaynelove82/casework_focus/wish/2181761159 keep good records and advise members to deal with everything in writing. verbal is not okay! clarehirst22 https://padlet.com/jaynelove82/casework_focus/wish/2181762731 2022-05-12 18:33:05 UTC https://padlet.com/jaynelove82/casework_focus/wish/2181762731 Some lines that I use include: Is it a ridiculous idea to... (to test their understanding) Are you against....( Use instead of in-favour) Have you given up on...? ( context is driven by a previous proposal)[How am I supposed to do that...?The above statement is a means on how to passively say NO Sounds like you have got a place that we can start..! Just to play devil's advocate... Do you have a good reason for asking that? clarehirst22 https://padlet.com/jaynelove82/casework_focus/wish/2181769530 2022-05-12 18:37:07 UTC https://padlet.com/jaynelove82/casework_focus/wish/2181769530 Use a reflective speaking technique.... use the last 3 words to reflect on what has been said and to delve into more information... this is highly irritating to managers clarehirst22 https://padlet.com/jaynelove82/casework_focus/wish/2181770062 2022-05-12 18:37:33 UTC https://padlet.com/jaynelove82/casework_focus/wish/2181770062 use your good notes to ensure minutes are accurate. dont be afraid to challenge them if necessary, even if its just to ensure that the record shows you do not agree. clarehirst22 https://padlet.com/jaynelove82/casework_focus/wish/2181770912 2022-05-12 18:38:12 UTC https://padlet.com/jaynelove82/casework_focus/wish/2181770912 facilities time - reps are working full time & have busy lives. really important that you get adequate time to prepare for the meeting as well as for the meeting itself. clarehirst22 https://padlet.com/jaynelove82/casework_focus/wish/2181780713 2022-05-12 18:45:18 UTC https://padlet.com/jaynelove82/casework_focus/wish/2181780713 Make sure you look after yourself as well as your members jaynelove82 https://padlet.com/jaynelove82/casework_focus/wish/2181784640 2022-05-12 18:48:03 UTC https://padlet.com/jaynelove82/casework_focus/wish/2181784640 okay to be nervous and have a bit anxiety but I'm okay when Im in there! The preparation helps! clarehirst22 https://padlet.com/jaynelove82/casework_focus/wish/2181794985 2022-05-12 18:55:51 UTC https://padlet.com/jaynelove82/casework_focus/wish/2181794985