Customer Service Techniques Unit 376 by TCG Tutor https://padlet.com/tcgtutor/wtk3x85tg5y7 How to understand and describe different behavioural customer styles en-us 2016-10-06 20:52:00 UTC 2016-10-11 22:47:43 UTC hello@padlet.com 1.  RESEARCH: tcgtutor https://padlet.com/tcgtutor/wtk3x85tg5y7/wish/128977891

 Different Types of Customer Behavioural Styles, What do mean? How would they interact with a customer?

- Passive
- Aggressive 
- Passive Aggressive
- Assertive

]]> 2016-10-06 20:52:27 UTC https://padlet.com/tcgtutor/wtk3x85tg5y7/wish/128977891 . 16 PERSONALITY TEST: tcgtutor https://padlet.com/tcgtutor/wtk3x85tg5y7/wish/128978524
Complete the following test to find out what type of personality you are?

After completing the test complete page 6 of your assessment?]]> 2016-10-06 20:55:44 UTC https://padlet.com/tcgtutor/wtk3x85tg5y7/wish/128978524 2.  Café Fusion our workplace.... the following 4 videos show customer behaviour styles tcgtutor https://padlet.com/tcgtutor/wtk3x85tg5y7/wish/128978960
- after watching each video describe how our customers characteristic behaviour would be?




Then complete Page 5 of your assessment]]> 2016-10-06 20:58:32 UTC https://padlet.com/tcgtutor/wtk3x85tg5y7/wish/128978960 tcgtutor https://padlet.com/tcgtutor/wtk3x85tg5y7/wish/128979453
PASSIVE:

]]> 2016-10-06 21:01:41 UTC https://padlet.com/tcgtutor/wtk3x85tg5y7/wish/128979453 tcgtutor https://padlet.com/tcgtutor/wtk3x85tg5y7/wish/128979570
AGGRESSIVE:

]]> 2016-10-06 21:02:22 UTC https://padlet.com/tcgtutor/wtk3x85tg5y7/wish/128979570 tcgtutor https://padlet.com/tcgtutor/wtk3x85tg5y7/wish/128980088
ASSERTIVE:]]> 2016-10-06 21:05:18 UTC https://padlet.com/tcgtutor/wtk3x85tg5y7/wish/128980088 PASSIVE - AGGRESSIVE: tcgtutor https://padlet.com/tcgtutor/wtk3x85tg5y7/wish/128980341  ]]> 2016-10-06 21:06:29 UTC https://padlet.com/tcgtutor/wtk3x85tg5y7/wish/128980341