Service Blueprinting (Hotel) by https://padlet.com/crisann010/fc3 Check in at 5-Star Hotel en-us 2018-04-29 12:42:36 UTC 2018-05-09 19:06:35 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Optimplaces.png Activities carried out by individuals and units within the company who are not contact employees, but need to happen for the service to be delivered crisann010 https://padlet.com/crisann010/fc3/wish/256298186 2018-04-29 12:42:36 UTC https://padlet.com/crisann010/fc3/wish/256298186 Invisible contact employees, below the line of visibility crisann010 https://padlet.com/crisann010/fc3/wish/256298187 2018-04-29 12:42:36 UTC https://padlet.com/crisann010/fc3/wish/256298187 Those actions of frontline contact employees that occur as part of a service encounter crisann010 https://padlet.com/crisann010/fc3/wish/256298188 2018-04-29 12:42:36 UTC https://padlet.com/crisann010/fc3/wish/256298188 Tangibles that customers are exposed to that can influence their quality perceptions crisann010 https://padlet.com/crisann010/fc3/wish/256298189 2018-04-29 12:42:36 UTC https://padlet.com/crisann010/fc3/wish/256298189 Include all the steps that customers take part in as part of the service delivery process crisann010 https://padlet.com/crisann010/fc3/wish/256298190 2018-04-29 12:42:36 UTC https://padlet.com/crisann010/fc3/wish/256298190 reach the hotel https://padlet.com/crisann010/fc3/wish/256419926
research on the different hotels]]> 2018-04-30 07:37:37 UTC https://padlet.com/crisann010/fc3/wish/256419926 Hotel 81 exterior of hotel is quite run down and the environment inside https://padlet.com/crisann010/fc3/wish/256420011

]]> 2018-04-30 07:38:07 UTC https://padlet.com/crisann010/fc3/wish/256420011 front counter https://padlet.com/crisann010/fc3/wish/256420103 car park attendant 
security guard 

]]> 2018-04-30 07:38:48 UTC https://padlet.com/crisann010/fc3/wish/256420103 cleaners https://padlet.com/crisann010/fc3/wish/256420249 house keepers

chefs

]]> 2018-04-30 07:39:42 UTC https://padlet.com/crisann010/fc3/wish/256420249 booking of a room https://padlet.com/crisann010/fc3/wish/256420691 -  booking via websites

phone systems (physical evidence)
- linked to the front counter  ]]> 2018-04-30 07:42:35 UTC https://padlet.com/crisann010/fc3/wish/256420691 https://images.trvl-media.com/hotels/3000000/2810000/2806500/2806435/2806435_10_z.jpg https://padlet.com/crisann010/fc3/wish/256421772 2018-04-30 07:48:53 UTC https://padlet.com/crisann010/fc3/wish/256421772 https://padlet.com/crisann010/fc3/wish/256854073 cleaners/waiters: responsible in keeping the hotel front area, toilets, etc. clean and tidy. Waiters are responsible in setting up the tables and chairs.
chefs: preparing food for the hotel guests, supervise the kitchen staff on their activities.

 ]]> 2018-05-01 13:59:23 UTC https://padlet.com/crisann010/fc3/wish/256854073 Job scope https://padlet.com/crisann010/fc3/wish/257668916 Front counter : registering/booking guests in and out of their rooms, while accommodating any special requests.
car park attendant: Greets all guests arriving by vehicle, and promotes valet parking
security guard: protect guests, their valuables and fellow hotel employees]]> 2018-05-03 14:18:25 UTC https://padlet.com/crisann010/fc3/wish/257668916 bellboy helps to carry luggages https://padlet.com/crisann010/fc3/wish/258192248 2018-05-05 04:21:27 UTC https://padlet.com/crisann010/fc3/wish/258192248 Checks into hotel room at the service counter' https://padlet.com/crisann010/fc3/wish/258192317 2018-05-05 04:22:46 UTC https://padlet.com/crisann010/fc3/wish/258192317 Room service https://padlet.com/crisann010/fc3/wish/258192478 2018-05-05 04:25:38 UTC https://padlet.com/crisann010/fc3/wish/258192478 Checks out https://padlet.com/crisann010/fc3/wish/258192488 2018-05-05 04:25:47 UTC https://padlet.com/crisann010/fc3/wish/258192488 Hotel Management https://padlet.com/crisann010/fc3/wish/258733321 includes the security, hotel staff, housekeeping and financial management. These are essential in providing excellent service to customers]]> 2018-05-07 23:10:21 UTC https://padlet.com/crisann010/fc3/wish/258733321 SHANGRI-LA HOTEL https://padlet.com/crisann010/fc3/wish/259379291 EXTERIOR: Upon arrival, customers will first notice the facade of the hotel. (run down, newly built, or well maintained. )

INTERIOR: customers will then inspect the hotel's cleanliness and the environment inside. ]]> 2018-05-09 17:19:57 UTC https://padlet.com/crisann010/fc3/wish/259379291 WEBSITES: https://padlet.com/crisann010/fc3/wish/259401477 Websites like HotelTrivago and Hotels.com acts as intermediary between the hotel and customer in booking a room.

Phone Systems:  
with a push of a button, customers are able to reach the front counter should they acquire any of their services. 

Security:
to ensure the safety of hotel staff and customers, and keep everything in check.

Financial Management:
ensures the business has sufficient to run their business even if they experiencing any cash flow issues  

House Keeping: 
House keeping staff ensures the cleanliness of the vicinity, so as to provide customers a pleasant experience during their stay. ]]> 2018-05-09 18:06:58 UTC https://padlet.com/crisann010/fc3/wish/259401477