Customer Experience Journey by https://padlet.com/azanbisyran91/wnk4fja6noyt AmazonFresh en-us 2016-12-25 07:50:21 UTC 2023-06-19 09:30:19 UTC hello@padlet.com ACTIVITY / INTERACTION azanbisyran91 https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144774954 2016-12-25 07:52:30 UTC https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144774954 REALISE azanbisyran91 https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144774955 2016-12-25 07:52:42 UTC https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144774955 DETERMINE azanbisyran91 https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144774956 2016-12-25 07:52:54 UTC https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144774956 CHOOSE azanbisyran91 https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144774966 2016-12-25 07:53:53 UTC https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144774966 PREPARE azanbisyran91 https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144774971 2016-12-25 07:54:02 UTC https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144774971 ENACT azanbisyran91 https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144774975 2016-12-25 07:54:13 UTC https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144774975 COMPLETE azanbisyran91 https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144774979 2016-12-25 07:54:27 UTC https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144774979 Sunday azanbisyran91 https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775030  - noon (after done workout at gym)
-just realized that it been long time he is not spend time with friends

]]> 2016-12-25 08:00:25 UTC https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775030 EMOTION / INTENSITY azanbisyran91 https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775049 2016-12-25 08:03:27 UTC https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775049 search for groceries azanbisyran91 https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775077  -plan to buy cooking things
-plan to go supermarket but sunday will be pack with people
-so decide to searching online groceries
-There are too many online groceries   ]]> 2016-12-25 08:07:15 UTC https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775077 Choose the try AMAZON azanbisyran91 https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775088  -searching the groceries
-He searching for ingredient to make western food since haven't making it in a while. so he has to google it
- there are no many ingredient are ready made (cutting) ]]> 2016-12-25 08:09:01 UTC https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775088 Payment type azanbisyran91 https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775103 There is several option of payment
  • Online Banking
  • Credit Card
  • Cash and Delivery
Feel uneasy when it comes to payment because he did not know the quality of product
]]> 2016-12-25 08:11:51 UTC https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775103 Delivery azanbisyran91 https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775108 Home Delivery
Feel very happy because AmazonFresh can deliver to house ]]> 2016-12-25 08:13:04 UTC https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775108 Groceries Bought azanbisyran91 https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775117 Recive the groceries in a short time

Get a voucher and point to redeem
Feel happy because the item is very good condition

]]> 2016-12-25 08:15:31 UTC https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775117 TOUCHPOINT azanbisyran91 https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775126 2016-12-25 08:17:11 UTC https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775126 azanbisyran91 https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775144 2016-12-25 08:23:08 UTC https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775144 Promote Ads azanbisyran91 https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775158 Intagram Ads
Facebook Ads
Flyers
]]> 2016-12-25 08:25:00 UTC https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775158 Commercial Ads azanbisyran91 https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775164 TV Ads
Radio Ads
Youtube Ads
Newspaper and Magazine
Billboard

]]> 2016-12-25 08:25:30 UTC https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775164 Website Update azanbisyran91 https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775176 Website always update:-

New item / product
Promotion / discount
Listed in top 5 google search]]> 2016-12-25 08:27:17 UTC https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775176 Promotion azanbisyran91 https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775187  Discount for item buy more than RM100
 
 redeem free gift or voucher for next purchase 


]]> 2016-12-25 08:28:41 UTC https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775187 Direct call Customer azanbisyran91 https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775196  Give status of delivery items through SMS ]]> 2016-12-25 08:30:09 UTC https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775196 Feedback azanbisyran91 https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775200  get Customer feedback (rating app) bring by the deliver ]]> 2016-12-25 08:31:29 UTC https://padlet.com/azanbisyran91/wnk4fja6noyt/wish/144775200