ENGLISH FOR PROFESSIONAL SKILLS by Claudia Capoferri https://padlet.com/claudia_capoferri/wndsvk045of1 Realizzato da Capoferri Claudia en-us 2017-09-29 15:02:46 UTC 2023-04-05 17:28:15 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Send.png HOW TO ASWER THE PHONE claudia_capoferri https://padlet.com/claudia_capoferri/wndsvk045of1/wish/192489794
Introduction
•Hello,...Tours, can Ihelp you?
•Good morning. This is...of/from...Tours.
•Good afternoon...speaking. How can Ihelp you?
Polite request
•Would you like to leave a message/me to take a message?
•Would you like to call back later/him/her to call you back?
Getting contact details
•Could you give me tour name, please?
•Would you mind spellingyour name,please?
•Can you give me your phone/contact number, please?
Asking to hold and connecting
•Cuold you hold the line, please?
•I'm sorry/afraid the line in engaged/busy.
•I'll see if she is free. Hold the line, please.
•She will be here in a minute.
•i'll put you through./ You are through.
Apologising
•I'm sorry, Mr... is not in at the moment.
•I'm afraid Ms... hasn't arrived yet.
• Sorry, she has just gone out.
• He is away on business/ for a few days.
• I'm afraid Mr... is on the phone.
•I'm afraid the line is busy.
Closing the call
•I'll give him your message as soon as he comes back.
•I'll tell her you called.
•That's all right./ Not at all.

]]> 2017-09-29 15:04:37 UTC https://padlet.com/claudia_capoferri/wndsvk045of1/wish/192489794 TAKING NOTES claudia_capoferri https://padlet.com/claudia_capoferri/wndsvk045of1/wish/192490207 caller:
caller's company: (facoltativa)
wants to talk to:
reason for calling:
to call back in: (facoltativa)]]> 2017-09-29 15:05:34 UTC https://padlet.com/claudia_capoferri/wndsvk045of1/wish/192490207 CHECK OUT claudia_capoferri https://padlet.com/claudia_capoferri/wndsvk045of1/wish/192490678 Es. di dialogo in inglese]]> 2017-09-29 15:06:38 UTC https://padlet.com/claudia_capoferri/wndsvk045of1/wish/192490678 CHECK IN claudia_capoferri https://padlet.com/claudia_capoferri/wndsvk045of1/wish/192490904 Es. di dialogo in inglese]]> 2017-09-29 15:07:06 UTC https://padlet.com/claudia_capoferri/wndsvk045of1/wish/192490904 ALTERNANZA SCUOLA LAVORO claudia_capoferri https://padlet.com/claudia_capoferri/wndsvk045of1/wish/195030238 2017-10-08 18:37:10 UTC https://padlet.com/claudia_capoferri/wndsvk045of1/wish/195030238