We also talked about the leadership and people side of introducing new systems and other change. I drew your attention to John Kotter’s approach to this, which I highly recommend as a reference. (John Kotter is an international authority – arguably the international authority – on this topic.) A summary is available here https://www.kotterinc.com/methodology/8-steps/ where an ebook can be downloaded.

I also mentioned Chip and Dan Heath’s material on change (“How to make a switch”), specifically their model “Direct the rider (the conscious mind); Motivate the elephant (the unconscious mind); Shape the path (the process)”. This is expanded on in the attached sheet and more information can be found at https://heathbrothers.com/resources/overview/. (You do need to register to access the resources.) John Kotter also has a take on the human side of change, which is summarised in the attached sheet “The Core Pattern Associated with Successful Change”.