MIND MAP by Josue Oswaldo Martinez Lopez

Plan of action (Mazzoco & Yacid)

2024-07-07 19:23:12 UTC

The main problem we face, is that the bicycle has more than 1000 pieces and the instructive is too short.

We can offer an apology and an alternative option to consult the instructions like a PDF or a QR link to show a better way to ensamble the bicycle.

An in addition, we can design a more easy way to ensamble the pieces; we can use intuitive tools that let the customers feel comfortable while they’re ensamble the bicycle.

The second review

2024-07-07 19:27:32 UTC

Maybe in this situation we need an apology from the company that makes the manuals and in this case a refund.

Team 2

2024-07-07 19:32:34 UTC

-Apologize for the bad experience

-Offer a video tutorial with the steps explained.

-If the costumer does not like the video, it could be sent to a professional to assemble the bike or, failing that, send it by parcel already assembled.

- If the costumes doesn't like the options, offer a refund

Scenery 2

56ttn8hkw2 — 2024-07-07 19:33:07 UTC

As the issue is not enough instructions, we suggest the next action plan:

Ask for apologies. "Dear customer, we really sorry about the overtime that you spend building the bike due the short instructions"
Offer a refund or a built replacement. We want to offer a refund of the cost of the bike, or if you prefer we can replacement the bike and sen a bike completely built, so you can used it securetly

The Cruise Ship (Sem, Yatshiri, Guillermo)

2024-07-07 19:33:39 UTC

The cruise company offers you a sincere apology, offering a new trip of higher quality where you will enjoy it.

It will be a trip all paid for by the company, hoping that you like it and can enjoy it.