Another name:Quality assurance

A strategic commitment by top management to change its whole approach to business and to make quality a guiding factor in everything the organization does.

Improved methods for enhancing product and service quality.

Methods as operating systems during the transformation process.

Is another critical ingredient in TQM.

Employee involvement isa critical component in improving quality.

In successful quality improvement programs, individuals performing tasks are responsible for ensuring they are done correctly.

improving the quality of the materials that organizations use.

For example:

• company A buys chips and circuits from company B. Customers buy products from company A but after using them and find errors, they will return them to company A, not company B. Therefore, they will bear the responsibility. Loss of both money and reputation.

=> To ensure no heavy losses, companies will improve product quality by increasing quality requirements for suppliers.

New forms of technology in TQM programs.

Automation and robots for precision and consistency.

Investing in higher-grade machines for better quality.