· What physician’s / organizations are we receiving referral’s from?

· How can we increase referrals?

· What are the main diagnoses of the patient’s we care for?

· What are the ages of the patient’s we care for?

o Referring Physicians, referring insurance companies, DFAC, Courts, Police, South East Georgia Health Systems Hospital, long term psychiatric facilities.

· What are some core competencies we need to focus on to be the leader in integrative behavioral health care?

o We have the patients, how do we keep them coming back?

§  Increase patient and referral source satisfaction 

§  Better billing resources, more efficient billing system

§  Increase in quality and quantity of providers and services

§  Report time length from initial referral, to initial visit, to participation in full treatment.

§  Increase in customer service training

§  Report customer satisfactions and customer complaints

· Can we gather data in regard to number of referrals, number of new patients, number of remaining patients, number of patients who stopped coming, and number of patients seen each week?

· Do we have enough space, patients, and providers to expand our practice?

· How can we effectively recruit new providers that share our goal? 

· What talents are we looking for in new providers?

· Do we have leadership that can assess the data and move our organization forward? 

· Can leadership make effective decisions that lead to a happy staff and patient population that is necessary to continue to grow our organization?

· Are we properly staffed?

· Do we have enough funds to expand services?

· Are we billing correctly?

· Are we receiving proper payment from insurance companies?

· Are providers correctly credentialed with insurance companies?

· What are our percentage of patient’s with insurance paying at full price, patient’s with insurance on sliding fee scale to cover copays, no insurance on sliding fee scale, and no insurance paying full price?

· How many competitors do we have?

· What services do they provide?

· How many patients’ do we lose on a monthly basis?

· What complaints do patient’s have with our services?
· Are our providers performing up to standards or below standards?

· What is our provider turnover rate?