Ella Crowhusrt Customer Service L2 by DEBUT TRAINING ACADEMY

Follow up call

ellacrowhurst — 2024-10-16 09:46:08 UTC

Phone call checklist

ellacrowhurst — 2024-10-16 09:46:57 UTC

Phone call contact sheet

ellacrowhurst — 2024-10-16 09:47:52 UTC

6 Month Program

ellacrowhurst — 2024-10-16 09:49:12 UTC

16-19 Follow up phone call

ellacrowhurst — 2024-10-16 09:50:53 UTC

Contact Sheet

ellacrowhurst — 2024-10-16 09:55:21 UTC

Loyalty and Personalized Services at Debut

ellacrowhurst — 2024-10-16 09:59:56 UTC

Comparison Report of a high end and low budgeting

ellacrowhurst — 2024-10-16 10:01:49 UTC

Birthday incentive

ellacrowhurst — 2024-10-16 10:03:09 UTC

Student Discount

ellacrowhurst — 2024-10-16 10:03:50 UTC

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16-19 Follow up

2024-11-11 16:50:53 UTC

16-19 FOLLOW UP PHONE CALL

2024-11-11 16:51:14 UTC

Reflective Journal

2024-11-11 16:56:38 UTC

Quality Manual

2024-12-09 14:05:45 UTC

Internal & External

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Case Study

2024-12-09 14:11:56 UTC

Influence Sales Script

2024-12-09 14:13:47 UTC

2024-12-09 14:14:25 UTC

MODULE 1

2025-01-29 18:58:39 UTC

MODULE 2

2025-02-13 14:02:12 UTC

CUSTOMER SURVEY

2025-03-13 10:31:57 UTC

Please print and ask a customer to complete this then upload to this section

Organise yourself - Outlook calendar screen shot

2025-05-22 09:11:27 UTC

Self assessment

2025-05-22 09:32:30 UTC

Smart Target

2025-05-22 09:36:02 UTC

This SMART target forms part of the staff member’s personal development plan. It shows how they have set a clear, achievable goal to support their learning and career growth. Using the SMART method helps them stay focused and measure their progress. Reviewing and updating this target also demonstrates that they regularly reflect on their development and take active steps to improve their skills over time.

Core Values

2025-05-22 09:53:45 UTC

Where can this be found for the public - Is it something we need to make public? i.e. social media content (video/post)

2.1 PE2

2025-05-22 12:35:33 UTC

Staff calendar

2025-05-22 12:59:48 UTC

This Outlook calendar screenshot shows how staff members organises their workload to meet deadlines. By scheduling tasks, meetings, follow-ups and reminders, they are able to prioritise effectively and manage their time well. It also demonstrates how they use digital tools to monitor progress, adapt to changes, and stay on track with responsibilities in a professional and efficient way.

Professional discussion

2025-06-20 13:05:28 UTC

Employment contract brand promise page screen shot PE1

2025-06-20 13:18:11 UTC

Screen shot of hub spot for distinction answer in responding to learners survey where she ticked "good"

2025-06-20 13:22:22 UTC

Brand promise from website

DebutTrainingAcademy — 2025-06-26 14:59:13 UTC

Our brand promise is about giving learners a high-quality experience and helping them succeed in their training and future careers. It’s important because it sets out what learners can expect from us and helps staff know how to deliver great service. It also helps build trust with learners and shows that we care about their goals.

Apprenticeship agreement

DebutTrainingAcademy — 2025-06-26 15:00:42 UTC

Client Review

DebutTrainingAcademy — 2025-06-26 15:04:54 UTC

Policy Example- AI Policy

DebutTrainingAcademy — 2025-06-26 15:05:11 UTC

The AI policy is important because it explains how our organisation safely and effectively uses artificial intelligence tools to support customer service. It helps staff understand how to use AI systems like chatbots, automation, and data tools in a way that meets customer needs quickly and accurately, while also protecting data and ensuring fairness. This supports a better, more efficient service experience for clients.

Employee of the month

DebutTrainingAcademy — 2025-06-26 15:06:10 UTC

The Employee of the Month award shows how our organisation lives by its core values—like going above and beyond, being supportive, and putting learners first. Recognising staff in this way helps create a positive service culture where people feel motivated to give their best and provide excellent customer service. It also shows that our values aren’t just words—they are seen in everyday actions.

Policy and Procedure

DebutTrainingAcademy — 2025-06-26 15:35:00 UTC

The Equal Opportunities & Inclusion Policy is important because it sets out how we make sure everyone is treated fairly and with respect, no matter their background. It helps create a welcoming environment for all customers and staff. By following this policy, we make sure our customer service is inclusive, free from discrimination, and meets the needs of a diverse range of people.

Contract

DebutTrainingAcademy — 2025-06-26 15:37:40 UTC

Evidence tracker

2025-06-30 07:54:20 UTC

Hubspot

DebutTrainingAcademy — 2025-06-30 08:42:08 UTC

Employee hand book - confidentiality and Data protection

2025-06-30 09:06:06 UTC

Confidentiality

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confidentiality 2

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Data protection

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Technology use

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technology use 2

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technology use 3

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technology use 4

2025-06-30 09:11:18 UTC

Health and Safety Policy

DebutTrainingAcademy — 2025-06-30 09:13:57 UTC

Hub spot learner support

2025-06-30 09:38:44 UTC

Speak about how hub spot is used to involve all staff necessary to the provision with regards to important learner information/support requirements

Advanced Learner Loan Funding Letter

DebutTrainingAcademy — 2025-06-30 10:12:10 UTC

Course Confirmation Follow up

DebutTrainingAcademy — 2025-06-30 10:12:57 UTC

This course confirmation email provided key information such as the course start and end dates, helping the learner understand what to expect. It was sent after the funding letter had been signed

Brand we work with

DebutTrainingAcademy — 2025-06-30 10:22:49 UTC

MediMD is one of the trusted brands we work with, and understanding their products helps us explain features and benefits clearly to learners and clients

Cpd Timetable

DebutTrainingAcademy — 2025-06-30 10:29:01 UTC

Complaint and Comment from Poppy

2025-07-04 13:19:04 UTC

SMART

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Performance review

2025-07-04 13:25:21 UTC

use other evidencce?

2025-07-04 13:28:55 UTC

Staff Declaration Post

2025-07-21 11:20:17 UTC

staff declaration laptop form