Why were they forced to change?

What has changed and why?

Have they faced any challenges and/or external pressures?

What else has caused these changes and how did they adapt?

Conduct a SWOT and PESTLE analysis and finish with a conclusion.

Upload your work with your group names in the subject line.

Upload your work with your group names in the subject line.

It has evolved and grown over the years and in 2022 Greggs joined forces with Primark. Primark produces and sells Greggs clothing in a new clothing range.

In groups of 4, research:

• What is John Greggs back story - how did Greggs originate?

• How has the company grown and evolved over the years?

• What caused Primark and Gregg to join forces?

• What does Greggs plan to do next?

Upload your presentations here with your group names in the subject line.

Disruptive - a new business model or technological improvement that disrupts the existing market

1. Customer Focus
   Everything revolves around meeting or exceeding customer expectations.

2. Total Employee Involvement
   All employees at every level participate in quality improvement efforts.

3. Process-Centered Approach
   Emphasises improving processes to achieve better results, rather than just inspecting finished products.

4. Integrated System
   Quality management is integrated into the organisations structure, culture, and strategy.

5. Continuous Improvement (Kaizen)
   Ongoing effort to improve products, services, and processes.

6. Fact-Based Decision Making
   Decisions are based on data, analysis, and evidence, not guesswork.

7. Communication
   Clear, open communication is vital for quality improvement.

Benefits of TQM

• Improved product quality and consistency

• Higher customer satisfaction and loyalty

• Reduced costs through fewer errors and waste

• Better teamwork and employee morale

• Stronger competitive position

Example of TQM in Action

A car manufacturer uses TQM by involving employees from assembly line workers to top management in identifying process defects and brainstorming solutions, leading to fewer recalls and higher customer satisfaction.

Agile - Szymon, Leo, Alfie

Six Sigma - Liv, Lily, Alanis

Kaizen - Charlie, Vilius

D- Defects

-            Products not created/completed properly – defective hairbrush breaks when brushing out knots

-            Redo or destroyed

O- Overproduction

-            Producing more than is needed – only 1000 hairbrush needed but 2000 made

-            Storage costs or destruction

W- Waiting

-            For part, delivery, someone to finish task – waiting for delivery of hairbrushes delayed by a week

-            Time lost, being paid to wait

N- Non-utilised talent

-            Fails to recognise/leverage skills – fast hairbrush packer not recognised for skill or paid deservingly

-            Could be the solution needed

T- Transportation

-            Unnecessary movement of materials – hairbrushes accidentally delivered to wrong factory

-            Poor planning or layout

I-Inventory

-            Too much stock being held – 2000 hairbrushes delivered taking up space that is needed for combs

-            Cost of buying/storing stock

M- Motion

-            Unnecessary movement of people to do a job – more people than necessary go to collect hairbrushes when they are delivered to wrong factory

-            Poor planning or layout

E- Extra process

-            Unnecessary things to do- contribute nothing – plastic wrapping boxed hairbrushes

-            Extra fields in forms/duplicate information/multi-approval levels

At present, an internal spreadsheet is completed by an individual and sent to the manager for authorisation.

The new system will be completed online within 24 hours of the work-related activity. Any receipts have to be scanned in and attached to the new document. Evidence must be provided of each expense unless it is miles in a car.

Review the different change management models and theories and decide which you will use and why.

Decide how this new system will be implemented using the selected model or theory.

Share your recommendations with reasons.

Some websites you may find useful:

www.mindtools.com/pages/article/newPPM_94.htm

www.mindtools.com/pages/article/newSTR_91.htm

Research Starbucks using a range of different websites and produce a document that highlights how the business adopted the different elements into their business operations today.

Some websites to get you started:

www.henryharvin.com/blog/starbucks-success-box-the-six-sigma-process

www.6sigma.us/six-sigma-articles/six-sigma-case-study-starbucks

2 – What is the purpose of a business case?

3 – What does PRINCE methodology mean?

4 – Explain the Six Sigma methodology.

5 – Identify two advantages and two disadvantages of the Agile methodology.