Consumer Journey Mapping by Safdar Soomro

Instructions

safdarabbassomro — 2024-10-13 17:21:07 UTC

Welcome to our Consumer Journey Mapping Padlet! Please follow the instructions below to complete the activity. If you have any questions, please ask.

• Add a post to each of the five stages of the consumer decision-making process.

• For each stage, include an image, video, or drawing that illustrates that stage.

• Write a brief description of what happens during that stage in the consumer's journey.

• Review your classmates' posts and comment on at least two other stages to discuss how they might differ for various products or services.

Phone

2024-10-14 05:23:33 UTC

I usually search information regarding mobile phone through youtube review videos, and customer reviews.

Everytime before going to any restaurant I mostly take advices from my fellows, search their menu and location on google and also see google reviews.

2024-10-14 05:25:32 UTC

2024-10-14 05:27:10 UTC

If i like something my friends wearing , i ask them where they got it from and go get it and check out the store too.

Electronics

2024-10-14 05:27:45 UTC

I usually watch tech reviews on youtube when buying a new electronics product

Researching

2024-10-14 05:28:43 UTC

After initial decision of wanting to purchase an item, I will search different places online or local where that particular item is available. For example if I want to purchase a new hair styling tool I will search which online store has my particular brand and product available.

2024-10-14 05:29:01 UTC

After selecting a brand(samsung) i search for competitor offering phone in same range, same or better specs. Looking at the competitor of samsung in android category we have some local and chinese brand such as vivo, techno etc. these brand offer better specs in same or lower price but after sale services and user experience also matters alot.

Clothes

2024-10-14 05:30:11 UTC

I usually use google as primary source to know about some familiar brand, best brand and see their reviews and then use youtube as secondary source to know about consumer experience

If i like my friends dressing sense i will ask for more places they shop from to compare and gather options for when I need it and then further compare the price, quality and options.

2024-10-14 05:32:10 UTC

Comparison

2024-10-14 05:32:40 UTC

Once I find all the places where my specific product is available I will then look through all available options to see which place provides, authentic products, lowest prices, best post sale services, warranty, and fastest and cheapest delivery options.

Duaa. M

2024-10-14 05:32:45 UTC

I usually go for Google reviews or referrals for electronics, and website/testimonials for clothing etc.. could be a mix of both at times. Testimonials help in outsourcing/ delegating decisions also.

2024-10-14 05:33:21 UTC

I recently went to kababjees fried chicken

It was similar like KFC but it is a local brand. So being a local brand kababjees is giving tough competition to KFC and offering the same products with better taste and quality the only disappointing point is that their prices are also same like KFC, according to my opinion it is expensive because it’s a local brand so it should be bit cheaper than the international brand

Try on the clothes and see which colors suit me and how the clothes fit on me and overall how they look on me.

2024-10-14 05:33:41 UTC

Decision

2024-10-14 05:34:26 UTC

Once all options are compared I will see which place provides me with the best options in price, variation, delivery etc and the option that best aligns with my availability and requirement will be the one I opt for.

If later on im not satisfied with my purchase i can get it exchanged under the 2 week mark with my receipt. MEME

2024-10-14 05:34:36 UTC

apple vs other brands

2024-10-14 05:35:46 UTC

i like apple devices mostly and if some product is similarly available in other brand then i see other tech aspects which differ one with other and help in decision making

CELLPHONES

2024-10-14 05:35:48 UTC

I will be searching for the the correct mobile with the best specifications and it`s competitors in the industry through which I will be able to make the correct decision which cellphones is correct for my budget and needs.

2024-10-14 05:36:12 UTC

In food, my purchase decision always relies on the food quality, hygiene and best indoor ambiance to dine inn

Outfitter vs levis

2024-10-14 05:37:18 UTC

After researching through alternative platforms about clothing brand, I reach at a conclusion that these two products are satisfying my required needs so, I campare both brands

For e.g outfitters offers relatively lower prices for their shirts compared to levies while offering similar quality

decision

2024-10-14 05:37:56 UTC

get an hands on experience by the help of a friend who have already purchased it or visit the physical store and if favourable, i decide to purchase it

2024-10-14 05:39:08 UTC

After researching over the specs, price range, after sales service etc. prefer going to the market and have a look at the product and get its hand on experience

2024-10-14 05:39:11 UTC

feel excited about the product for maybe a week or so and then just get used to it and act normally around it

2024-10-14 05:40:06 UTC

After having a fresh meal at the restaurant with my friends we all decided to visit it again because the food they offered was fresh and we all liked! It freshened up our moods

If I were to buy a laptop then I would surf through multiple websites, see difference in reviews, and my favorite one.. watch youtube videos to understand comparisons.

2024-10-14 05:40:26 UTC

One of the ways I like to evaluate is to see visual reviews of the product!

Decision

2024-10-14 05:40:49 UTC

I choose outfitter as it offers me a competitive price, best quality and variety of clothes

2024-10-14 05:42:29 UTC

Going through each and every feature and excited to use them. However after week or so we can completely evaluate the that we regret this purchase or not

After purchase

2024-10-14 05:42:33 UTC

I decide the occasion where I carry that outfit and experience the quality of that outfit

I would make my purchase decision based on the configuration, quality, low/ less occuring maintenance and storage of the laptop.

2024-10-14 05:44:33 UTC

replying to outfitter vs levis

2024-10-14 05:46:06 UTC

nice thought process

Muhammad Sameer

2024-10-14 05:46:52 UTC

I will be searching if there was any alternative of the cellphone is available then I will be checking it`s specifications if they correct similar I will be purchasing them.

replying on phone

2024-10-14 05:46:56 UTC

nice thought process

replying on decision

2024-10-14 05:47:31 UTC

nice decision process

replying on after purchase

2024-10-14 05:48:25 UTC

nice thought behind using the product

Muhammad Sameer

2024-10-14 05:48:40 UTC

Once I have checked the decision, I will go and purchase it through the most trusted and reliable retailer who I can make sure will provide me the best customer service and get linked up with cellphone company`s service center.

The time I receive my new electronic purchase, like a dell laptop, I would eagerly go on and transfer my data, no glitches, good speed, and high functionality and less hurdle in maintenance makes me content for my purchase

2024-10-14 05:49:52 UTC

Replying Apple vs other brands

2024-10-14 05:50:06 UTC

This guy is a genius he has nice thought process and he understand the techniques of local market

Muhammad Sameer

2024-10-14 05:50:19 UTC

If my cellphone is working well, then I would recommend other as well to purchase this cellphone as it`s value for money and best after purchase services and the cellphone will receive the OTA updates for next 3 years

Reviews and recommendations

2024-10-14 05:57:50 UTC

Once I have received and reviewed my product I will compare it to what I believed I was going to get according to the sellers presentation and then if I am satisfied I recommend the product to friends and family and if dissatisfied I will then begin the procedure to return, refund or other talks with the seller

Replying to - PHONE - if you have any trusted retailers around, you can ask of them about specifications, and long term value to make your purchase decision!

2024-10-14 05:58:18 UTC

Duaa

Replying to all: good work my fellow students, keep it up you are going to shine one day

2024-10-14 05:59:20 UTC

Replying to clothes

2024-10-14 06:00:45 UTC

Youtube is the best approach as it can tell us about user experience👍

Reply to - looking at competitor offering in same range and specs

2024-10-14 06:00:49 UTC

One thing I would suggest here to go deeper into the brand by searching

Replying to- If i like my friends dressing sense i will ask for more places they shop from to compare and gather options for when I need it and then further compare the price, quality and options.

2024-10-14 06:01:59 UTC

Yes, this allows us to expand our options and we can find more places that might not necessarily be visible on search engines or might not be in the top searches

Recognition

2024-10-14 06:09:53 UTC

through daily life such as getting ready I will recognize the need of a styling tool to aid me in my hair styling process. I will look at online options to see what product gives me the best results with what I expect or what is most recommended by others.