My artistic padlet by O'g'iloy Qadamova https://padlet.com/qadamovaogiloy454/wf8647bq2h5sy4h4 en-us 2025-07-13 04:50:56 UTC 2025-07-13 05:04:31 UTC hello@padlet.com qadamovaogiloy454 https://padlet.com/qadamovaogiloy454/wf8647bq2h5sy4h4/wish/3517795414 1. What is the first thing the hotel employee says when the guest complains?

A. "You’re wrong."

B. "It’s not our fault."

C. "I’m very sorry to hear that."

D. "Come back later."




2. Why is it important to use polite and kind words with an unhappy guest?

A. To make the guest leave faster

B. To help the guest feel respected and calm

C. To show you don’t care

D. To make the problem bigger



3. What does the hotel staff offer to the guest after the problem is fixed?

A. A free room forever

B. Nothing

C. A gift or discount for the trouble

D. A list of hotel rules




]]> 2025-07-13 04:53:40 UTC https://padlet.com/qadamovaogiloy454/wf8647bq2h5sy4h4/wish/3517795414 Instructions:1. Watch the customer service video.2. Answer the multiple-choice and reflection questions below.3. Use polite language and expressions as practiced in class.4. Respond to at least one peer’s post with feedback or suggestions qadamovaogiloy454 https://padlet.com/qadamovaogiloy454/wf8647bq2h5sy4h4/wish/3517797322 2025-07-13 05:02:20 UTC https://padlet.com/qadamovaogiloy454/wf8647bq2h5sy4h4/wish/3517797322