My key takeaways - hotel experience by Tutor WAI https://padlet.com/Tutor_WAI/wf2uvb3kyqo7 What are your key takeaways from the above article on how to enhance customer experiences in a hotel? en-us 2020-03-23 05:31:11 UTC 2020-03-30 11:54:25 UTC hello@padlet.com Key Points - Alannah 20066882 https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/477421886 - Customers like "personalisation" during their hotel experiences
- Technology and social media have revolutionised they way people travel (inspiration, reviews, bookings, researching)
- Hotels and staff need to be adaptable as there is a continually changing service and guest experience
- Hotels should make it easy for customers to share their feedback
- Regularly update hotel website
- always ensure good communication systems between staff, hotel and customers
- It is becoming ineffective to only use a points-based rewards systems to ensure customer loyalty
- Good to have a balance between price and experience for guests
 - Invest in technology and use media to the advantage of the hotel
- Accommodate for non-English speaking travellers. Provide free wifi, and be willing to understand language and currency issues]]> 2020-03-26 21:45:38 UTC https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/477421886 Key points - Selena https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/477441282 - Personalization and guest satisfaction are  the key successes
- Technology is changing the way customers' concepts of hospitality and purchasing
- Hotels need to become the perfect vendors and partner in money for customers.
- creating websites for customers and attentive feedbacks or promotion code for some unsatisfied customers
- Bring in local and traditional experience to customers
- Keep up with the feedbacks and online reputation as people are more attracted to the onine platform nowadays.
- The balance between price and experience is also an important base to create the loyalty from guests
- Acknowledge about the language barriers and be active on its. ]]> 2020-03-26 22:04:45 UTC https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/477441282 Key Points - Luisa Camila Rojo 20066306 https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/477444043 - Technology is rapidly changing the customer’s path to purchase
- As technology advances and evolves, guests’ expectations also increase.
-Customers remember personalized experiences.
- For contemporary traveler websites that are mobile-friendly are a necessity. They expect hotels to be keeping up with technology.
- Booking process is very important because customers expect a fast, easy and flexible booking 
-  Hotel website must have all the  necessary  information along with photos and videos attractive enough to impulse the website.
-  Communication with guests must be in different ways such as social media, phone calls etc.
-  Introduce local and cultural experiences 
-  use digital media for the advantage of the hotel 
- develop key loyalty strategies 
- travelers are diverse so it's important to keep up with their changing personalities
-  Adaptation with different cultures, understand diversity and currency language barriers. 
- Provide free wifi and different activities like dining. 
]]> 2020-03-26 22:07:25 UTC https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/477444043 Key Points - Roman Skournik https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/477499914 - Technological progress is furthering innovation and raising expectations
- Focus on the guest experience at each stage of Customer life cycle (Pre-arrival, Arrival, Occupancy, Departure,  Post-Stay)
- Building relationships is aim of the game, whether its with your guests or your colleagues (workforce)
- Trends of today may not be the same as trends of tomorrow
- Chinese market is a big deal. They are all different, just like every person in this world. ]]> 2020-03-26 23:09:17 UTC https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/477499914 Key Points- Misha https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/477530444 -The importance of increasing online presence of hotels
- Need for mobile-friendly websites, easy navigation, and simple-to-operate booking engines 
-Creating experience to enhance a customer's cultural immersion For e.g  Celebrating regional culture through authentic cuisine
-Online Reviews!!! Show that guest's concern are top priority and make improvements accordingly to maintain positive reputation




]]> 2020-03-26 23:51:08 UTC https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/477530444 Key points- Charlie Capogreco https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/477547038 -the progress of technology has hanged the behaviour and expectations of hospitality customers
-it is important to assess your website experience, ensure mobile capability for bookings, ensure design is clear and high-quality.
-it is important to consider how you engage with guests, for example not having automated calling.
-manage reviews online, reply to both positive and negative
-tips for hotel managers include: delegate tasks and responsibilties, reward staff for good work, know your local competition, never stop trying to improve, and plan your hotels occupancy in advance.
-social media is important in todays world
-loyalty programs are important
-Chinese tourism is important to research
-Include free wifi!!
]]> 2020-03-27 00:16:21 UTC https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/477547038 Key Points - Timily https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/477563444 - Hotels need to make constant changes for delivering services and experiences to customers. 
- Since technology currently is influencing customer needs and wants, hotels have to embark on customer personalisation to meet them. 
- Smartphones and social medial have influenced hoteliers to use these platforms to create a contemporary loyal customer base. 
- Hotels' website message should be clear with legible lettering, not to overwhelming and easy reservation bottom. 
- Importance of introducing cultural, social and local experiences so that the guest/customer can relate the experience with their stay. 
- Create value and loyal customers. 
- Staff happiness is equally important than customer satisfaction. If your staff is happy, so your guests. 
-Improve communication with guests of diverse cultural backgrounds. 
-Always be aware of online reviews to improve service and reputation. 
- Innovate and improve.

]]> 2020-03-27 00:42:42 UTC https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/477563444 Key Points: Samantha https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/477591802 - guest expectations are changing and they are realizing it is okay to ask for more 
- hoteliers be aware of the type of travelers they are en counting (tech-saving) and what they will want 
- more generations on social media with the opportunities to to give feedback and reviews immediately (manage the reviews!)
- up to date technology is required on all platforms 
- guests expect fast, simple and flexible booking systems
- you have eight second to impress
- mobile capability - 52% booking made on smart phone
- access must be integrated, mobile capable, good design, up to date rates and availability, simple navigation 
- make communication with guest simpler , witht he use of text messages 
- always delegate task, jobs, and roles while empowering your staff as a manager
- know your surrounding competition and set an realistic achievable goal
- ]]> 2020-03-27 01:30:15 UTC https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/477591802 Key Points - Emily Kvalheim https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/477600397 - the use of technology in hotels have become more prominent over recent years
- hotel staff need to have good communication skills to ensure guests are satisfied with their stay
- guests often look at online reviews which show the reputation of the hotel 
- behaviours, attitudes and expectations of travellers are constantly changing - staff need to keep up with changes in the world 
- invest in the best technology 
for the hotel to create a better reputation - mobile friendly websites, easy to manage
- wifi access, on site restaurants and room service are biggest priorities
- social media is used frequently in the hotel industry - reviews, feedback, etc.
- understanding language and currency barriers is important ]]> 2020-03-27 01:43:46 UTC https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/477600397 Key points - Hannah Quinn https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/477723435 - ensure guests expectations are met 
- Keep up to date with technology and have a presence on social media 
- have a fast and simple booking system 
- be able to book via mobile phone 
- have a visually appealing website design 
- easy to navigate website 
- create social spaces within hotel so guests can mingle
- easy to approach and communicate with 
- manage online reputation and reviews 
- delegate tasks 
- reward staff with incentives 
- know competition 
- never give up and always seek improvement 
- create loyalty program 
- provide free wifi 
-  


]]> 2020-03-27 05:55:42 UTC https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/477723435 Key Points - Brooke Rowson https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/478024682 - Providing great guest experiences by “ Personalisation ” which can increase customer satisfaction 
- Accelerated progress of technology by using social media such as facebook and instagram to advertise and revolutionised how people travel
- Learn its ok to ask for more and insist on perfection 
-Allows them more opportunities to deliver experiences guest won’t be able to forget 
- Gives them the foundations they need to build a more successful business 
- Great for people wanting a hassle-free experience 
- Ensuring good communication between staff members and customers 
- Rewarding staff to by motivated to working harder and smarted and develop new and improved skills 
- By always growing you are enabling your business to stay on top of new trends and able to be proactive. 
- Providing safe places for both local and cultural experiences 
- By enabling people to communicate via social media and face to face contact with staff members and other customers 
- Having easy and accessible websites 
- Providing wifi 
- Understanding cultural barriers and differences and there importances 

]]> 2020-03-27 10:11:11 UTC https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/478024682 Key take away - Laura Ruether https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/479305715 - Guest satisfaction is key to success in the hotel industry.
- Hotels need to be up to date with technology.
- Strong online presence through websites, OTAs and social media.
- Accessibility and communication with hotel and bookings needs to easy.
- Hotels should promote local and cultural experiences.
- Hotels need to build personal relationships to guest and promote individualisation,
- Managing reviews is key
- Guest now want high quality with lowest possible price. Balance price and experience
- Hotels now need to be flexible and adaptable to changing experiences and fast pace developments
- Managers should be engaged and communicate with staff
- Know competition
- Plan for occupancy ahead and appropriately
- Satisfy expectations through needs, extra details/touches
- Loyalty network
- Invest in attracting Chinese tourists.
- Adapt & expand online presence to international market
- Understand diversity.]]> 2020-03-28 00:59:41 UTC https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/479305715 Key Points - Georgia Mulvogue https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/479371939 Ensuring guest expectations are met 
Keeping up to date with any technology updates 
Make sure the website is easy to use and understand, have clear and appealing images of the hotel and facilities, up to date rates, mobile capabilities
Include local culture and authentic experiences
Create personal connections with guests to create loyalty 
Hosts should be approachable with good communication skills 
Keep up to date with reviews, address all comments, make it easy for guests to leave reviews 
Provide incentives for guests 
Delegate tasks and responsibilities 
If staff are happy guests are happy, reward staff to keep them motivated
Stay informed about how your compare against the rest of the industry
Always find new ways to improve 
Forecasting
Provide wifi 
Understand cultural differences 
]]> 2020-03-28 04:26:58 UTC https://padlet.com/Tutor_WAI/wf2uvb3kyqo7/wish/479371939