Listening skills: The receptionist and customer engage in active listening by giving full attention to each other's talk.

Dony Max Reiners Yakarimilena

Yanto Tepmul

Roberd Liardon Deda

Booking

Receptionist

Suitcase

Luggage

Customer service

• "Good morning. Welcome to the Transnational Hotel. What can I do for you?"

• "Good afternoon, welcome to the Dusit Thani hotel. How may I help you?

Asking about Reservations:

• "Did you book the room directly through us, or did you use a hotel reservation service or a travel agent?"

Confirming details:

• "Alright, Mr.Krissana. We have reserved 3 double rooms with garden view for 2 nights, is it correct?"

Offering Assistance:

• "What can I do for you?"

• "Can I help you sir?"

• "I can upgrade you to one of our business suites."

• "If you have any problems, feel free to call the front desk"

• "I'd be more than happy to give you some sightseeing tips if need any"

Providing Information:

• " Well, we don't have any more single rooms available, with the exception of one adjoined room."

• "This is your access code and instructions on how to use it."

• "And this is a list of all the hotel amenities, like the gym and the indoor pool."

Guidance :

• "Just take the elevator on the right up to the 6th floor. When you get off the elevator, turn right. Your room is at the end of the corridor on the left-hand side"

• "What can I do for you?"

• "Can I see that, please"

Conditional Tense:

• "I'd be more than happy to give you some sightseeing tips if you need any"

Simple Present Tenses:

• "Just leave your suitcase here"

Past Tense:

• "I booked directly through you"