WesTrac Customer Service by Chris Byles https://padlet.com/chris333/wc13ghjijx6k Coaching Guide en-us 2020-01-23 07:16:21 UTC 2025-10-25 20:36:47 UTC hello@padlet.com The Business Impact of Customer Service on Customer Lifetime Value chris333 https://padlet.com/chris333/wc13ghjijx6k/wish/440678185 2020-02-05 00:56:55 UTC https://padlet.com/chris333/wc13ghjijx6k/wish/440678185 SAS - Jan Carlzon chris333 https://padlet.com/chris333/wc13ghjijx6k/wish/440703829 Moments of Truth]]> 2020-02-05 02:20:08 UTC https://padlet.com/chris333/wc13ghjijx6k/wish/440703829 Customer Service PPT Slides Session 3 chris333 https://padlet.com/chris333/wc13ghjijx6k/wish/440706867 2020-02-05 02:31:10 UTC https://padlet.com/chris333/wc13ghjijx6k/wish/440706867 Customer Service PPT Slides Session 2 chris333 https://padlet.com/chris333/wc13ghjijx6k/wish/440714159 2020-02-05 02:51:10 UTC https://padlet.com/chris333/wc13ghjijx6k/wish/440714159 Customer Service PPT Slides Session 1 chris333 https://padlet.com/chris333/wc13ghjijx6k/wish/440714458 2020-02-05 02:52:25 UTC https://padlet.com/chris333/wc13ghjijx6k/wish/440714458 Click! Colours Summary chris333 https://padlet.com/chris333/wc13ghjijx6k/wish/440717405 2020-02-05 03:03:47 UTC https://padlet.com/chris333/wc13ghjijx6k/wish/440717405 Mehabrian Communication Model chris333 https://padlet.com/chris333/wc13ghjijx6k/wish/440718521 2020-02-05 03:08:15 UTC https://padlet.com/chris333/wc13ghjijx6k/wish/440718521 Body Language Trump vs Clinton chris333 https://padlet.com/chris333/wc13ghjijx6k/wish/440720331 What The Experts Saw]]> 2020-02-05 03:15:29 UTC https://padlet.com/chris333/wc13ghjijx6k/wish/440720331 Francis Frei chris333 https://padlet.com/chris333/wc13ghjijx6k/wish/440721920 The Trust Model]]> 2020-02-05 03:21:44 UTC https://padlet.com/chris333/wc13ghjijx6k/wish/440721920 Email Tips chris333 https://padlet.com/chris333/wc13ghjijx6k/wish/440723569 Priority Management
WorkingSm@rt + Microsoft Outlook       4Ds

Do it now
Date Activate
Delegate
Delete

]]> 2020-02-05 03:28:11 UTC https://padlet.com/chris333/wc13ghjijx6k/wish/440723569 The Trust Model chris333 https://padlet.com/chris333/wc13ghjijx6k/wish/440725604 “Pay less attention to what you think people want to hear from you,
 and far more attention to what your authentic self needs to say.” - Francis Frei]]> 2020-02-05 03:36:27 UTC https://padlet.com/chris333/wc13ghjijx6k/wish/440725604 3R Rule chris333 https://padlet.com/chris333/wc13ghjijx6k/wish/440726657 Responsibility - if your company has made a small mistake, you need to take responsibility of that rather than arguing. Trying to prove the customer wrong will make you lose the customer for good
Resolution - You need to instantly provide resolution to all your customers’ issues
Respect - The key to winning your customers’ hearts is to treat them with utmost respect
]]> 2020-02-05 03:40:12 UTC https://padlet.com/chris333/wc13ghjijx6k/wish/440726657 Framing Difficult Conversations chris333 https://padlet.com/chris333/wc13ghjijx6k/wish/440727372 5 Step Framework]]> 2020-02-05 03:42:47 UTC https://padlet.com/chris333/wc13ghjijx6k/wish/440727372 Framing A Conversation chris333 https://padlet.com/chris333/wc13ghjijx6k/wish/440727860 Conflict resolution]]> 2020-02-05 03:44:43 UTC https://padlet.com/chris333/wc13ghjijx6k/wish/440727860 Effective Communication chris333 https://padlet.com/chris333/wc13ghjijx6k/wish/440729692 We Did A Deal!]]> 2020-02-05 03:51:32 UTC https://padlet.com/chris333/wc13ghjijx6k/wish/440729692 Problem Resolution Process chris333 https://padlet.com/chris333/wc13ghjijx6k/wish/440730309 6 Step Process]]> 2020-02-05 03:53:54 UTC https://padlet.com/chris333/wc13ghjijx6k/wish/440730309 GRIP Model chris333 https://padlet.com/chris333/wc13ghjijx6k/wish/440730813 Characteristics of A High Performing Team]]> 2020-02-05 03:56:05 UTC https://padlet.com/chris333/wc13ghjijx6k/wish/440730813