AAM Debriefing - Forum Team by

C&R: Develop Trust

fquintino — 2024-01-04 14:37:49 UTC

We could benefit from a project focused on developing trust with C&R and their chapters. It is clear that part of our data capture and engagement issues are related to low trust in global.

Network Session:

2024-01-04 14:38:13 UTC

1. Enhanced Moderator Support: Focus on supporting moderators with tools and resources.

2. Collaboration and Communication: Utilizing technology for effective communication and collaboration across departments.

3. Member Engagement Strategies: Emphasizing early engagement and personalized experiences.

Chapters & Regions

2024-01-04 14:38:53 UTC

Do better with collaboration. Bring them along on how forum and specifically forum placement is managed for their region. More transparency

All Sessions

2024-01-04 14:38:58 UTC

Share talking point and short video of what is Forum? This way everyone is using the same language

Networks Collab

2024-01-04 14:39:02 UTC

Create value proposition for their Forums

Global Events

fquintino — 2024-01-04 14:39:08 UTC

Event managers have a wealth of knowledge on infusing forum. Create avenue to gather best practices and share back to their team... something like the learning in a box..

Networks: Key Associate Format

tcadorine — 2024-01-04 14:39:08 UTC

Look at the key associate format for some network forums

Network

2024-01-04 14:39:29 UTC

Finding ways to build a stronger connection to enable collaborations between Networks and Forum teams.

Network / Forum Session

2024-01-04 14:39:46 UTC

Bring Back Moderator calls for moderators quarterly.

Experience: Toolkit

tcadorine — 2024-01-04 14:39:49 UTC

Develop an events toolkit to "forum" it. These are practical things like ice-breaker napkins, etc.

Membership

2024-01-04 14:40:02 UTC

How membership journey is dictated by each chapter and discussing more around how forum can help improve or move that journey along.

Officer education

Birkman

2024-01-04 14:40:19 UTC

Loved the individual session with Susan- no action

Membership

fquintino — 2024-01-04 14:40:41 UTC

Membership regional managers have great knowledge on how forum placement and training is infused into recruitment/onboarding by chapters and can help us with best practices/mapping of different approaches to forum

Network and Membership sessions

2024-01-04 14:40:43 UTC

Network and Membership sessions underscore the importance of effective communication, early and personalized member engagement, and strategic use of technology and resources. The sessions complement each other, with the Network session focusing more on moderator support and collaboration, and the Membership session emphasizing consistent messaging and tailored onboarding processes

Membership: Timing of Onboarding to Forum

tcadorine — 2024-01-04 14:40:45 UTC

Target new members before they are actually members (at point of verification) to start the forum onboarding process.

Key Associate Forums

2024-01-04 14:40:51 UTC

Have topical key associate forums where associates can have a forum experience with different key associates across the organization.

Networks

2024-01-04 14:41:07 UTC

Bringing NEMs along on the forum process.

Defining value proposition of Forum for Networks. How can Forum help Networks grow

Moderator video

2024-01-04 14:41:31 UTC

Use the feedback from the recent moderator survey for soundbites about moderator role, maybe develop a video about it.

Events

2024-01-04 14:41:34 UTC

Forum in a box!!!

Continued collab and infusing forum in events

Networks Collab

2024-01-04 14:41:36 UTC

Update Network Forum content

Networks & Forum - Moderator Engagement

2024-01-04 14:41:47 UTC

Bring back the moderator call for all network moderators to come together. Plan to bring in a CFF. Perhaps use identified topics/issues from our recent health survey as the foundation for the agenda.

Future AAM

fquintino — 2024-01-04 14:42:05 UTC

If we have another in the future, plan in advance and set up smaller meetings inside the collaboration sessions to get solve some of these issues

I have more questions than comments so far, but I'm reading some cool ideas about amplifying the conversation about forum with language, activities, etc quite interesting.

2024-01-04 14:42:12 UTC

Birkman

2024-01-04 14:42:30 UTC

Shed light on how we work as a team. Strengths, opportunities for development and how we can best support each other

Building Trust betwen Teams

2024-01-04 14:45:27 UTC

Set up microforums between Forum& Networks, Forum & C+R, Forum & Membership. This would be optional, opt-in

C&R: More alignment between Forum and C&R leadership to spark trust

fquintino — 2024-01-04 14:46:12 UTC

Membership

fquintino — 2024-01-04 14:52:08 UTC

Opportunity to add video and perhaps call to action in recruitment pipeline to advance placement process