MATRIX NO. : H21A2699

PROGRAM : BACHELOR OF ENTREPRENEURSHIP ( WELLNESS) FINAL YEAR STUDENT.

UNIVERSITY : UNIVERSITY MALAYSIA KELANTAN

INTERNSHIP

COMPANY : NAYLA AESTHETIC AND SPA PASIR PUTEH

DURATION : 17 MARCH - 6 JULY 2025 ( 16 WEEKS )

i. Work Processes Involved

● Attended a meeting regarding the Fresher app with HR Nayla spa discussing its main functions, user-friendly design, and how customers can make bookings more easily.

● Cleaning and organizing the spa, including arranging equipment, ensuring cleanliness, and setting up the space for a better customer experience.

ii. Equipment Used

● Tablet & Google meet: For discussions about the app (possibly involving a booking management system, Google Docs, or an app testing platform).

● Smartphone: To test the app and ensure the booking system works smoothly.

● Cleaning equipment: Mop, vacuum cleaner, cloths, and disinfectant for spa maintenance.

● Spa equipment: Towels, massage oils, and massage beds that needed to be arranged.

iii. Relation Between Activities and Theoretical & Practical Learning at UMK

● Fresher app meeting: Related to digital marketing theories, business technology, and booking system management in the service industry(related IT,HR and Marketing management)

● Spa organization: Application of spa operations management and hygiene standards in the beauty and wellness business.(OSHA)

iv. Issues and Challenges

● Fresher app:

Possible technical issues, such as navigation problems or an inefficient booking process.

Lack of user awareness on how to use the app, especially for new customers.

Ensuring the app functions properly across different devices.

● Spa organization:

Limited time to clean and rearrange the spa thoroughly.

Ensuring all equipment is in good condition before use.

v. Solutions

● Fresher app:

Internal testing before launch to identify potential weaknesses.

Providing a simple guide or tutorial for new users like me to help understand the booking, payment process.

Gathering feedback data from customers at Spa Aestatic Temerloh and the team to improve the user experience.

● Spa organization:

Dividing tasks systematically among team members.

Implementing a regular maintenance schedule to keep the spa clean and well-organized at all times.

●Creating a promotional poster for the spa, designing an attractive layout with essential information.

●Recording and editing a spa video to showcase services, ambiance, and customer experience.

●Performing a facial treatment for Madam, ensuring proper skincare techniques and a relaxing experience.

ii. Equipment Used

●For the poster:

-Tablet with design software (Canva).

-High-quality images of the spa and services.

●For the video:

-smartphone with good resolution.

-Lighting equipment for better video quality.

●Video editing software (CapCut,Canva)

-For the facial treatment:

Skincare products (cleanser, exfoliator, mask, moisturizer).

Facial steamer, massage tools, and towels.

iii. Relation Between Activities and Theoretical & Practical Learning at UMK.

●Poster and video creation: Applies digital marketing and branding strategies learned in business and marketing courses.

●Facial treatment: Direct application of beauty therapy techniques and customer service from practical spa training.

iv. Issues and Challenges

●Poster design: Ensuring an eye-catching design while maintaining a professional look.

●Video production:

Finding the right angles and lighting for an appealing visual.

●Editing the video smoothly to make it engaging.

●Facial treatment:

-Adapting to different skin types and conditions.

-Managing time effectively to complete the facial within schedule.

v. Solutions

●Poster & Video:

-Conducting research on trending spa advertisements for inspiration.

-Testing different designs and getting feedback before finalizing.

●Facial Treatment:

-Analyzing the customer’s skin type before starting.

-Using time management techniques to ensure a smooth process.

i. Work Processes Involved

●Attended a meeting with Miss Sue Temerloh regarding marketing strategies and the Business Wheel concept to strengthen the spa business model.

●Created a marketing poster to attract more customers to the spa through engaging visuals and promotional strategies.

●Performed a manicure and pedicure for Madam, ensuring proper techniques were used to provide a comfortable and high-quality experience.

ii. Equipment Used

●For the meeting:

-Computer/laptop to take notes and organize marketing strategies.

-Reference materials on the Business Wheel and digital marketing strategies.

●For marketing (poster):

-Design software (Canva) to create a high-quality promotional poster.

-Images of the spa, services, and available promotions.

●For the manicure & pedicure treatment:

-Manicure-pedicure tools (nail clippers, buffer, nail file).

-Moisturizing creams and scrubs for hands and feet.

-Nail polish or special nail treatments based on customer needs.

iii. Relation Between Activities and Theoretical & Practical Learning at UMK

●Marketing meeting & Business Wheel concept: Related to business management, digital marketing strategies, and effective business models.

●Marketing poster creation: Application of branding, visual marketing, and service promotion techniques.

●Manicure-pedicure treatment: Practical application of nail care techniques and customer service in the beauty and wellness industry.

iv. Issues and Challenges

●Meeting & marketing:

-Challenges in understanding the best way to apply the Business Wheel concept in spa operations.

-Ensuring the poster is attractive yet professional to reach the right customer target.

●Manicure-pedicure treatment:

-Adjusting the treatment according to the customer’s nail condition and preferences.

-Managing time effectively to complete the treatment perfectly.

v. Solutions

●Meeting & marketing:

-Discussed successful case studies in the spa industry that implemented the Business Wheel strategy.

-Used trendy colors and layouts in the poster based on market research and current trends.

●Manicure-pedicure treatment:

-Analyzed the customer's nail condition before starting the treatment.

-Applied hand and foot massage techniques to enhance relaxation and overall experience.

●Painting the spa as part of the renovation process to enhance the ambiance and attract more customers.

●Editing promotional posters & videos to ensure marketing materials appear more professional and appealing to the target audience.

●Discussing strategies to attract customers, referring to knowledge gained from the Speed4Future business class to improve marketing techniques and spa services.

ii. Equipment Used

●For painting the spa (renovation):

-Paint, brushes, rollers, and floor/furniture protectors.

-Cleaning supplies to prepare surfaces before painting.

●For editing posters & videos:

-Design software (Canva) for poster creation.

-Video editing software (CapCut) to enhance visual quality.

●For customer attraction strategy discussion:

-Notes and modules from the Speed4Future business class related to marketing strategies and business management.Not of that, also get from Notes and modules related to entrepreneurship fundamentals learned at UMK.

-Customer data, market trends, and competitor strategies for analysis.

iii. Relation Between Activities and Theoretical & Practical Learning at UMK
●Spa renovation: Related to business operations management and customer experience, ensuring a more comfortable and attractive space.
●Marketing materials editing: Applying branding, digital marketing, and visual communication principles learned in entrepreneurship studies.
●Customer attraction strategy: Utilizing entrepreneurship knowledge, including marketing techniques, market analysis, and effective business management.

iv. Issues and Challenges

●Painting (Renovation):

-Maintaining painting quality within a limited time frame.

-Selecting colors that align with the spa's theme and concept.

●Marketing Materials Editing:

-Ensuring the design is visually appealing and easy for customers to understand.

-Creating a video that is concise yet effective.

●Customer Attraction Strategy:

-Adapting marketing theories from Speed4Future to the real-world operations of the spa business.

-Facing strong competition from other spas with more aggressive marketing strategies.

v. Solutions

●Painting (Renovation):

-Delegating tasks among team members to speed up the process.

-Testing several color options before making a final decision.

●Marketing Materials Editing:

-Applying visual marketing techniques learned in Speed4Future.

-Using more emotional and customer-friendly copywriting to attract attention.

●Customer Attraction Strategy:

-Implementing more targeted digital marketing strategies such as paid advertising, influencer marketing, and interactive social media content.

-Launching exclusive promotions based on customer loyalty incentives and referral programs introduced in the Speed4Future class through madam.

ii. Equipment Used
●Skincare Products: Cleansers, exfoliators, masks, moisturizers, and sunscreen.
●Facial Tools: Facial steamer, extraction tools, sponges, brushes, and facial towels.
●Sanitation Supplies: Disinfectants, gloves, and disposable applicators to maintain hygiene.

iii. Relation Between Activities and Theoretical & Practical Learning at UMK
●Facial treatments involve knowledge of skin anatomy and product formulation, which aligns with entrepreneurship and beauty business management.
●Customer service skills learned at UMK are applied in client interaction, consultation, and maintaining professionalism.
●Marketing knowledge from UMK helps in promoting facial services and retaining customers.

iv. Issues and Challenges
●Skin Sensitivity Concerns: Some clients may have allergic reactions or skin sensitivities.
●Time Management: Balancing treatment efficiency while ensuring relaxation for the client.
●Client Expectations: Some clients may expect instant results, requiring clear explanations on skincare benefits.

v. Solutions
●Conducting Initial Treatment Practice on Madam’s Face: A practical step to ensure the correct facial techniques before providing the service to customers.
●Performing Patch Tests: Testing products on a small area of the skin before full application to prevent allergic reactions or irritation.
●Efficient Treatment Process: Following a systematic facial routine to optimize time without compromising service quality.
●Educating Customers: Providing skincare tips after the treatment and setting realistic expectations about facial results.

●Discussing the name "Nayla" and its relevance to branding or spa services.

●Preparing facial treatment materials to ensure all necessary products and equipment are available.

●Shooting photos and videos for the normal facial session to use as promotional content.

●Creating a poster for the public holiday announcement to be posted on Facebook and Instagram.

ii. Equipment Used

●For facial preparation: Cleansers, scrubs, masks, moisturizers, facial towels, and disposable applicators.

●For photography and video shooting: Camera or smartphone, ring light, tripod, and editing software.

●For poster creation: Canva, Photoshop, or any design tools for a visually appealing post.

iii. Relation Between Activities and Theoretical & Practical Learning at UMK

●Branding and naming discussions align with entrepreneurship and business identity development.

●Facial treatment preparation applies practical skincare and beauty service management knowledge.

●Content creation (photos, videos, and posters) connects with digital marketing strategies for business growth.

iv. Issues and Challenges

●Choosing an effective and meaningful name that aligns with the business vision.

●Ensuring high-quality visuals while capturing facial treatment photos and videos.

●Designing an engaging public holiday poster that attracts customer attention.

v. Solutions

●Brainstorming and researching the name "Nayla" for brand suitability and uniqueness.

●Using proper lighting and angles while shooting to enhance image and video quality.

●Applying marketing design principles to create an eye-catching and informative poster.

●Discussing a new price list based on therapist categories (Junior & Expert) to ensure fair pricing and service quality differentiation.

●Attending the Speed4Future business class via Zoom with Madam to enhance business and marketing knowledge.

●Managing receipts related to Nayla's purchases at the printing service shop for proper record-keeping and financial tracking.

ii. Equipment Used

●For pricing discussion: notes, pricing templates, and competitor analysis data.

●For online business class: Tablet, zoom application, and note-taking materials.

●For receipt management: receipts book, digital records, and bookkeeping tools (Excel, accounting apps).

iii. Relation Between Activities and Theoretical & Practical Learning at UMK

●Pricing strategy discussions relate to entrepreneurial finance and business management.

●Attending the business class reinforces marketing and operational strategies.

●Receipt management aligns with financial record-keeping and business transparency practices.

iv. Issues and Challenges

●Setting fair and competitive prices while balancing affordability and profitability.

●Technical difficulties during the online class that may affect participation.

●Ensuring proper documentation of receipts to avoid financial discrepancies.

v. Solutions

●Analyzing market trends and customer expectations to determine suitable price categories.

●Testing Zoom setup before the session to ensure smooth participation.

●Organizing receipts systematically using digital records and receipt book for better tracking and accountability.

●Performing a normal facial treatment from 10:30 AM to 1:00 PM.

●Providing an initial consultation to assess the client’s skin type and select appropriate products.

●Carrying out each step of the facial including cleansing, exfoliation, steaming, face massage, mask application, and moisturizing.

●Recording client information after the treatment for future reference and service improvement.

ii. Equipment Used

●Facial products such as cleanser, exfoliator, mask, toner, moisturizer, and sunscreen.

●Tools such as facial steamer, sponges, towels, and mixing bowls.

●Gloves and sanitizers to ensure proper hygiene.

iii. Relation Between Activities and Theoretical & Practical Learning at UMK

●Applying knowledge of skin anatomy and skincare treatments learned from UMK's entrepreneurship and beauty care modules.

●Using communication and customer service skills during client interaction, as emphasized in UMK.

●Demonstrating time management and service quality as taught in practical training at UMK.

iv. Issues and Challenges

●Managing treatment time efficiently to ensure it does not exceed the scheduled time.

●Handling clients with sensitive skin, requiring extra care and attention.

v. Solutions

●Following a structured treatment routine to ensure each step is done within the optimal time frame.

●Selecting gentle, suitable products for sensitive skin and providing post-treatment advice.

●Poster Preparation and Social Media Management:

-Organizing the information to be communicated in the poster, such as operational hours during public holidays and the services offered by Nayla Aesthetic and Spa.

-Editing graphics using editing software to ensure an attractive visual and clear information.

-Uploading the poster to Facebook and Instagram to inform customers about the operation during public holidays.

●Normal Facial Treatment for Customers:

-Preparation of Treatment Room: Ensuring the treatment room is clean and the environment is calming.

-Preparation of Tools and Products: Using facial tools such as facial cleansers, clean towels, and skin care products suitable for the customer's skin type.

-Facial Cleansing: Starting the treatment by cleansing the face to remove dirt and excess oil.

-Exfoliation and Toner: Applying exfoliator to remove dead skin cells, followed by toner to balance the skin's pH.

-Facial Massage: Performing a light massage to stimulate blood circulation and relax the skin.

-Moisturization: Applying moisturizer to ensure the skin remains hydrated.

●Preparation for Acne Treatment:

-After the facial treatment, the customer's skin is prepared for the acne treatment process, ensuring the skin is clean and ready for the next step.

ii. Equipment Used:

●Graphic Editing Software (such as Canva or Adobe Photoshop) to create the poster.

●Beauty Tools for Facial Treatment: Facial cleanser, exfoliator, toner, massage tools, and moisturizer.

●Smartphone or Computer to access social media and upload the poster.

iii. Connection to Theoretical and Practical Knowledge from UMK:

●Marketing and Public Relations Theory: The marketing theories learned at UMK are applied to capture customer attention through attractive visuals and clear messaging about operations during public holidays.

●Beauty Therapy Theory: Knowledge of skincare and selecting suitable products for each customer's skin type.

●Practical Spa Management: Experience in managing spa operations and performing beauty treatments efficiently, as well as addressing customer needs.

iv. Issues and Challenges Faced:

●Limited Time: Preparing the poster and carrying out treatments within the allocated time can be challenging.

●Mistakes in Information Layout: Incorrect edits may lead to incorrect information being conveyed to customers.

●Customer Skin Reactions: Some customers may have sensitivities to certain products.

●Time Management: Ensuring each treatment is completed on time to avoid delays for acne treatment.

v. Solutions:

●Effective Time Management: Planning ahead to ensure tasks are completed efficiently and avoid delays.

●Proofreading and Revision: Double-checking the poster before uploading to ensure there are no errors.

●Product Sensitivity Testing: Ensuring the products used are suitable for the customer’s skin type to avoid allergic reactions.

●Clear Communication with Customers: Providing clear explanations about the treatments to build trust and confidence.

●Preparing the treatment area and tools before the client arrives.

●Performing manicure and pedicure treatments, which include soaking hands and feet, trimming and shaping nails, cuticle care, scrubbing, massage, and applying nail polish (if requested).

●Providing aftercare advice for nail and skin maintenance to the client.

ii. Equipment Used

●Basic tools: Nail clipper, cuticle pusher, nail file, buffer, cuticle cutter.

●Care products: Foot soak, scrub, lotion, nail polish, base coat, top coat, nail polish remover.

●Supporting items: Soaking bowls, towels, gloves, face masks, hand sanitizer.

iii. Relation to Theory & Practical Learning at UMK

●This activity applies knowledge of hygiene, safety, and nail treatment techniques learned during practical of class beauty treatment.

●It also involves communication skills and customer service, which are emphasized in UMK’s business courses and hands-on experience.

iv. Issues and Challenges

●Handling clients with nail or skin sensitivity, which requires extra care and gentler techniques.

●Managing time effectively to ensure each customer receives a complete treatment within the scheduled period.

●Ensuring tools are properly sterilized before and after use.

v. Solutions

●Using suitable, gentle products and avoiding harsh techniques for clients with sensitive skin.

●Organizing treatment time properly, using a timer to manage each step efficiently.

●Sanitizing all tools thoroughly before and after each session according to spa hygiene protocols.

●Performed a normal facial treatment for a client, which included cleansing, exfoliation, steaming, mask application, facial massage, and moisturizer application.

●Carried out a citrus foot soak, involving soaking the feet in warm water infused with lemon slices, spa salt, and essential oils for relaxation and refreshment.

ii. Equipment Used

●For normal facial: Facial cleanser, scrub, facial steamer, towels, mask, serum, moisturizer, cotton pads, and facial massage tools.

●For citrus foot soak: Soaking tub, warm water, fresh lemon slices, spa salt, essential oils (such as lemon or peppermint), and drying towels.

iii. Relation to Theory and Practical Learning at UMK

●These activities are closely related to the theories of skin anatomy, facial and foot treatment techniques, hygiene and safety taught in both practical and academic sessions.

●They also reflect customer service experience and spa treatment management emphasized in the entrepreneurship and beauty-related subjects at UMK.

iv. Issues and Challenges

●Managing treatment time efficiently to ensure both services were completed comfortably within the scheduled time.

●Adjusting facial techniques according to the client's skin type and condition.

●Maintaining hygiene and client comfort throughout both treatments.

v. Solutions

●Organized the treatment flow properly, beginning with the citrus foot soak as a relaxing pre-treatment before the facial.

●Performed a brief skin analysis beforehand to customize the facial products and techniques.

●Ensured all tools and materials were sanitized before and after use to maintain professional hygiene standards.

●Edited a promotional video for an acne treatment package with the offer “Buy 1 Free 2” to attract customer interest and increase engagement on social media.

ii. Equipment Used

●Smartphone for video footage.

●Editing apps/software such as CapCut or Vidma to add text, transitions, music, and promotional details.

●Visual elements like logo, offer highlights, and before/after clips.

iii. Relation to Theory and Practical at UMK

●The task applies digital marketing techniques and visual communication skills taught in entrepreneurship and business-related subjects.

●It reflects the importance of branding, content creation, and customer attraction strategies in real business settings.

iv. Challenges Faced

●Making the video short and engaging while clearly explaining the “Buy 1 Free 2” offer.

●Ensuring the visual quality was attractive and professional.

v. Solutions

●Used storytelling techniques and clear text overlays to highlight the offer.

●Applied editing skills and feedback to improve the video’s flow and quality before posting.

i. Work Process Involved
●Edited a promotional video for the spa to be posted on social media platforms like tiktok, Facebook and Instagram.
●The video featured spa services, ambiance, and special offers available to customers.
ii. Equipment Used
●Smartphone for video recording.
●Video editing apps such as CapCut to add background music, text, logo, and smooth transitions.

iii. Relation to Theory and Practical at UMK
●This task is related to visual communication and digital marketing theories learned in entrepreneurship,business subjects and speed4thefuture class.
●It helped enhance skills in conveying promotional messages effectively to the target audience.

iv. Issues and Challenges Faced
●Keeping the video short and concise while still including all important information.
●Ensuring high-quality visuals and audio to attract viewers.

v. Solutions
●Planned the content structure before editing to stay organized.
●Used professional video templates, suitable background music, and engaging animations to make the video appealing.

ii. Equipment Used
●For foot spa: Soaking tub, warm water, spa salt, foot scrub, towels, and massage lotion.
●For billing and data management: Record book, smartphone/computer, customer data system or app, and receipt records.

iii. Relation to Theory and Practical Learning at UMK
●The foot spa treatment relates to beauty therapy techniques, hygiene practices, and customer service skills.
●Managing customer data and billing reflects business operations and entrepreneurial skills, in line with the theoretical knowledge from UMK courses.

iv. Issues and Challenges Faced
●Handling multiple customers within a limited time while maintaining service quality.
●Difficulty in organizing customer data when information was not recorded systematically.

v. Solutions
●Divided tasks efficiently between treatment and record keeping.
●Used simple apps or systems to organize and record customer information more effectively.

●Continued editing a promotional video, adding extra visuals, text, and background music for marketing purposes.

●Performed a normal facial treatment for a customer, including cleansing, scrubbing, facial massage, and applying a face mask.

ii. Equipment Used

●For video editing: Smartphone, CapCut app, video footage, and background music.

●For normal facial: Cleanser, scrub, facial steamer, toner, serum, face mask, cotton pads, and clean towels.

iii. Relation to Theory and Practical Learning at UMK

●Video editing is linked to digital marketing skills and effective visual communication.

●The facial treatment applies beauty therapy techniques, skincare procedures, and customer service skills taught in entrepreneurship and spa management subjects.

iv. Issues and Challenges

●Time management between editing tasks and customer facial appointments.

●Ensuring the video outcome is professional and engaging despite using basic tools.

v. Solutions

●Scheduled tasks efficiently to balance both responsibilities without compromising quality.

●Used simple editing templates and techniques to save time while maintaining an attractive and effective video result.

●Assisted a partner in preparing the daily/weekly sales report, including reviewing total income, identifying top-selling services, and recording customer payments.

ii. Equipment Used

●Sales record book or digital tools like as Excel or Google Sheets.

●Payment receipts, calculator, and smartphone to verify data.

iii. Relation to Theory and Practical Learning at UMK

●Related to basic financial and business management theories learned in entrepreneurship subjects.

●Helps improve understanding of cash flow analysis, profit reporting, and daily business operations.

iv. Issues and Challenges

●Faced difficulties organizing data due to inconsistent daily record-keeping.

●Needed to ensure accuracy of all figures before including them in the final report.

v. Solutions

●Double-checked receipts and payment notes with partner to avoid errors.

●Suggested using a digital sales tracking system for easier and more organized reporting in the future.

iii. Relation to Theory and Practical Learning at UMK
●This task reflects the application of digital marketing and visual communication strategies taught in entrepreneurship courses.
●Strengthens understanding of how media content can be used to attract customers and increase brand visibility.

iv. Issues and Challenges
●Creating a video that is concise yet informative, and visually appealing.
●Managing editing time efficiently while maintaining high-quality output.

v. Solutions
●Utilized ready-made templates and editing effects to streamline the process.
●Planned video content in advance to ensure all key information was delivered clearly and attractively.

● Performed a normal facial treatment for a customer, which included steps such as face cleansing, exfoliation, steaming, facial massage, mask application, toner, and moisturizer.

● Provided a brief consultation regarding the client’s skin type and suitable skincare routine.

ii. Equipment Used

● Facial cleanser

● Facial scrub

● Facial steamer

● Toner, serum, moisturizer, and facial mask

● Cotton pads, clean towels, and protective gear such as apron and headband

iii. Relation to Theory and Practical Learning at UMK

● This activity applied knowledge from beauty therapy and entrepreneurship fundamentals learned at UMK, including facial techniques, customer communication, and spa service management.

● Helped enhance practical skills in providing professional treatments and improving customer satisfaction.

iv. Issues and Challenges Faced

● Adjusting facial products to suit the customer’s skin type

● Managing treatment time to ensure it was not too long but still effective

v. Solutions

● Conducted skin analysis before treatment to determine suitable products.

● Followed standard operating procedures (SOP) to ensure every step was done efficiently and professionally.

● I worked on editing content videos related to spa treatments and services to be posted on social media platforms such as TikTok, Instagram, and Facebook. The process involved selecting the best clips, trimming, adding text, background music, the spa’s logo, and visual effects to make the video look attractive and professional.

ii. Equipment Used

● Smartphone or laptop

● Video editing apps like CapCut or Canva

● Raw footage of spa treatments

● Spa logo and promotional text

● Royalty-free background music

iii. Relation to Theory & Practical Learned at UMK

● This activity relates to digital marketing, visual communication, and branding taught in corporate relationship in spa Sector courses. It puts into practice the use of creative content to attract customers and enhance online brand visibility.

iv. Issues and Challenges Faced

● Keeping the video concise and engaging

● Ensuring the visual style aligns with the spa's brand identity

● Encountering technical glitches during editing

v. Solutions

● Planned the script and clip order before editing

● Used professional templates and brand-consistent colors

● Saved progress regularly to avoid data loss

i. Work Process Involved

● I edited a Hari Raya promotional poster for the spa. The poster was designed to promote special treatment packages for the festive season, aiming to attract more customers through social media platforms like Instagram and Facebook.

ii. Equipment Used

● Smartphone or tablet

● Graphic design applications such as Canva or CapCut

● High-quality images of spa treatments and festive Raya elements

● Spa business logo and contact information

● Promotional text and special Raya offers

iii. Relation to Theory & Practical Learned at UMK

● This task relates to marketing and visual communication subjects in corporate relationship subject. I applied design skills and effective promotional messaging to visually attract and engage customers.

iv. Issues and Challenges Faced

● Balancing festive elements with the spa’s brand identity

● Keeping the text concise yet impactful

● Avoiding cluttered or confusing designs

v. Solutions

● Referred to previous promotional posters for inspiration

● Used professional templates and customized them with the spa’s theme

●Requested early feedback from management before publishing.

● I performed a full body massage practice on Madam as part of my practical training. The session included massage techniques on the back, legs, arms, and head to strengthen my massage skills.

ii. Equipment Used

● Aromatherapy massage oil

● Spa treatment bed

● Clean towels and blanket

● Relaxing background music

● Timer (to manage time per massage section)

iii. Relation to Theory & Practical Learned at UMK

● This activity directly applies to the Body Massage Therapy in Spa Massage and Therapy subject at UMK. I practiced techniques such as effleurage, petrissage, and tapotement, while also applying customer care and hygiene standards learned during practical sessions.

iv. Issues and Challenges Faced

● Adjusting massage pressure to be both comfortable and effective

● Recalling the correct massage sequence

● Managing time so the treatment isn't too short or too long

v. Solutions

● Received direct feedback from Madam during the session

● Reviewed massage technique notes beforehand

● Used a timer to manage treatment flow.

i. Work Process Involved

● I worked on editing spa promotional posters and videos to be posted on social media platforms such as Instagram and Facebook. In addition, I conducted body massage practice on Madam as part of my hands-on training.

ii. Equipment Used

● For poster and video editing:

▪︎ Smartphone and tablet

▪︎ Design & video editing apps (Canva, CapCut,)

▪︎ Spa treatment photos and clips

▪︎ Logo, promo text, and background music

● For massage practice:

▪︎ Aromatherapy oil

▪︎ Clean towels

▪︎ Treatment bed

▪︎ Timer and massage techniques learned

iii. Relation to Theory & Practical Learned at UMK

● This activity combines digital marketing skills from corporate relationship in spa sector courses While professional massage skills from spa Massageand therapy modules at UMK. It applies classroom knowledge to real business situations.

iv. Issues and Challenges Faced

● Ensuring the final poster and video are visually appealing

● Managing time between editing work and massage practice

● Adjusting massage pressure to avoid discomfort during practice

v. Solutions

● Used professional templates and followed the spa’s color theme

● Scheduled tasks to complete both editing and massage smoothly

● Received real-time feedback from Madam to improve massage technique.

i. Work Process Involved

● I edited a promotional video for the spa. The process included selecting appropriate clips, trimming unnecessary parts, adding text, background music, and visual effects to make the content look professional and attract potential customers on social media.

ii. Equipment Used

● Smartphone and tablet

● Video editing apps like as CapCut,Canva and TikTok

● Footage of spa treatments and related images

● Additional elements like background music, spa logo, and promotional text

iii. Relation to Theory & Practical Learned at UMK

● This activity is closely linked to the digital marketing and visual communication topics taught in Corporate relationship in Sector Spa courses. It applies the strategy of using social media content to attract customers and enhance brand awareness.

iv. Issues and Challenges Faced

● Matching the video style to the spa’s branding

● Keeping the video short but effective

● Facing technical issues such as laggy editing software or what to put type of caption in video

v. Solutions

● Referred to other spa promotional videos for inspiration

● Used pre-made templates in editing apps for efficiency

● Conducted final reviews with management before posting

i. Work Process Involved

● Conducted a brainstorming session with Madam’s daughter to generate ideas and strategies for promoting the spa and increasing brand awareness. The discussion focused on digital approaches, visual content, and creative promotions.

ii. Equipment Used

● Notebook and pen for jotting down ideas

● Smartphone for viewing social media trends and competitor content

● Examples of posters, TikTok,Instagram videos as inspiration

● Access to existing customer data

iii. Relation to Theory & Practical Learned at UMK

● This activity relates to Entrepreneurship and Digital Marketing subjects, especially in the areas of promotion, branding, and customer engagement. It also strengthened communication, creativity, and market analysis skills developed through lectures and hands-on assignments at UMK.

iv. Issues and Challenges Faced

● Aligning promotion strategies with the spa’s available budget and resources

● Finding a unique approach to stand out from competitors

● Choosing the most effective promotional channels for local target audiences

v. Solutions

● Prioritized strategies based on impact and cost like as TikTok promo and ASMR spa content.

● Tested a few small-scale ideas to evaluate audience response

● Focused on storytelling and attractive visuals in all promotional content.

● I carried out a practice spa treatment consisting of a full body massage and body scrub on Madam’s daughter as part of my hands-on training. The objective was to strengthen my massage techniques and master the step-by-step body scrub procedure.

ii. Equipment Used

● Aromatherapy massage oil

● Body scrub (rice-based, sea salt, or coffee scrub)

● Clean towels and body wrap

● Spa treatment bed

● Bowl and spatula for scrub application

● Warm water for cleaning scrub residue

iii. Relation to Theory & Practical Learned at UMK

● This activity is directly related to the Body Massage Therapy and Body Treatment modules in Spa andTherapy subject. It allowed me to practice massage strokes such as effleurage and petrissage, and apply scrub techniques properly. It also emphasized hygiene protocols, client comfort, and spa service ethics, which are taught in practical sessions at UMK.

iv. Issues and Challenges Faced

● Managing the time and sequence of treatment steps efficiently

● Adjusting massage pressure to suit Madam’s daughter’s comfort level

● Controlling the amount of scrub applied to avoid excess or insufficiency

v. Solutions

● Followed a proper treatment procedure in a step-by-step manner

● Maintained communication with the practice model for feedback

● Used appropriate product quantity as recommended in training

i. Work Process Involved

● Performed a spa treatment that included a full body massage to relax muscles and improve circulation, followed by a body scrub to exfoliate dead skin cells and refresh the skin. After the session, I prepared and issued a payment receipt to the customer for transaction record purposes.

ii. Equipment Used

● Aromatherapy massage oil

● Body scrub (spa salt or lulur scrub)

● Clean towels and spa blankets

● Spa treatment bed

● Receipt book/ digital payment note

iii. Relation to Theory & Practical Learned at UMK

● This task applies knowledge from Body Massage & Beauty Treatment modules and also reflects practical aspects of Entrepreneurship Basics, including customer service and small business transaction management.

iv. Issues and Challenges Faced

● Managing time efficiently between massage and scrub treatments

● Not enough staf to make Customer receipt on the spot because another staff different leave.

v. Solutions

● Allocated specific time blocks for each treatment step

● Provided a handwritten receipt early before customer come.

i. Work Process Involved

● I provided a full body massage treatment for a customer to promote relaxation and muscle recovery. After the session, I participated in a brainstorming discussion with Madam and her daughter to plan branding and promotional strategies for the spa to increase visibility and attract more customers.

ii. Equipment Used

For body massage:

● Aromatherapy massage oil

● Spa treatment bed

● Clean towels

● Relaxing background music

For brainstorming:

● Notebook or phone for jotting ideas

● Reference to other spa social media content

● Promotional content examples (videos, posters, captions)

iii. Relation to Theory & Practical Learned at UMK

● The massage treatment applies skills from the Body Massage Therapy module in Spa Massage and Therapy, while the brainstorming session aligns with topics from Entrepreneurship Basics and Digital Marketing in corporate relationship in spa sector, which focus on customer engagement and brand development strategies.

iv. Issues and Challenges Faced

● Ensuring customer comfort during treatment

● Generating promotional ideas that fit the budget and target market

● Balancing treatment time with discussion schedule

v. Solutions

● Communicated with the customer to adjust massage pressure

● Referred to current marketing trends during brainstorming

● Managed time effectively to complete both tasks smoothly

i. Work Process Involved

● I performed a normal facial treatment for a customer, which included a relaxing head massage. After that, I conducted lip facial practice on Madam’s child as part of my hands-on training.

ii. Equipment Used

● Facial cleanser

● Facial scrub

● Toner and mask

● Moisturizer

● Lip care products (lip scrub, lip mask, balm)

● Clean towels and facial tools

iii. Relation to Theory & Practical Learned at UMK

● This activity is closely related to the Facial Treatment and Beauty Therapy modules. I applied proper facial and lip treatment techniques as taught during theoretical and practical sessions. But for lip treatment i get new techniques not just massage only.

iv. Issues and Challenges Faced

● Needed to adjust massage pressure based on customer comfort

● Practicing gentle techniques for lip treatment due to skin sensitivity

v. Solutions

● Maintained communication with the client to ensure comfort

● Used soft techniques and suitable products for lip facial practice

i. Work Process Involved

● I conducted a video shoot for TikTok content. This involved planning the video concept, choosing appealing camera angles, recording spa treatments or promotions used viral trends, and ensuring the video length fit TikTok's format.

ii. Equipment Used

● Smartphone (camera)

● Tripod or ring light

● Additional props (spa decorations, spa products)

● TikTok app for basic editing or draft preview

iii. Relation to Theory & Practical Learned at UMK

● This task relates to the digital marketing and Spa management concepts taught in courses. It demonstrates the effective use of social media as a business tool. The activity also strengthens creativity and content-making skills practiced through hands-on assignments.

iv. Issues and Challenges Faced

● Inadequate lighting for clear video capture

● Needing to reshoot several times to get the best shots

● Adjusting video content to fit TikTok trends and timing

v. Solutions

● Used ring light and shot during daytime for better lighting

● Planned a short script before filming to avoid mistakes

● Studied trending TikTok videos for reference and inspiration

● I was involved in editing video content for spa promotion. The task included selecting suitable clips, trimming unnecessary parts, adding text, background music, and visual effects to make the video more engaging and professional before posting on social media platforms.

ii. Equipment Used

● Smartphone or tablet

● Video editing apps (such as CapCut, Canva)

●Spa-related video clips and images

●Additional elements such as background music, icons, and subtitles

iii. Relation to Theory & Practical Learned at UMK

● This activity is related to digital marketing strategies taught in entrepreneurship subjects at UMK. It applies the concept of using attractive visuals and storytelling to increase brand visibility. The editing and presentation skills are also practiced during group projects and multimedia presentations in class.

iv. Issues and Challenges Faced

● Difficulty in choosing the right music and visual style that matches the spa's identity

● Time management to ensure the video is completed within the deadline

● Adjusting the video size and format to fit different social media platforms (FB, IG, TikTok)

v. Solutions

● Referred to examples of other spa promotional videos for inspiration

● Used ready-made templates from the editing apps to save time

● Conducted a final review with the team before publishing the video

i. Work Process Involved

● Planned and created promotional spa content in video format. The task included preparing a simple script, setting up the shooting location and tools, and recording video for spa social media platforms.

ii. Tools and Equipment Used

● Smartphone for recording

● Tripod or ring light for stable lighting

● Spa props such as towels, treatment products, and tools

● Video editing apps (CapCCt, Canva or TikTok )

iii. Link to Theory & Practical from UMK

● This activity applies knowledge from Digital Marketing and Visual Communication topics, especially in attracting customers through social media. It is also related to product promotion skills from entrepreneurship basics.

iv. Issues & Challenges Faced

● Finding the right angle and lighting for video shots

● Creating an easy to follow and engaging script and visuals

● Managing time effectively for shooting and editing

v. Solutions

● Created a basic storyboard for better planning

● Used a ring light to ensure consistent lighting

● Edited the video using user-friendly apps for quicker output

i. Work Process Involved

● Practiced a facial peeling treatment on Madam as part of hands-on training to improve facial care techniques, especially in exfoliating dead skin cells.

ii. Tools and Equipment Used

● Facial cleanser

● Toner

● Peeling product (gel or cream-based exfoliator)

● Face sponges or cotton pads

● Clean towels

● Moisturizer & sunscreen

iii. Link to UMK Theory & Practical

● This activity relates to the Facial and Skin Treatment course, which covers skin layer knowledge, safe exfoliation product usage, and proper facial techniques. It also applies customer service ethics and spa hygiene protocols taught during Spa Management class sessions.

iv. Issues & Challenges Faced

● Ensuring the peeling product is not left on for too long to avoid skin irritation.

● Assessing skin type (in this case, Madam’s) for product compatibility.

● Being precise and gentle when applying and removing the product.

v. Solutions

● Referred to theoretical notes to follow correct peeling time limits.

● Conducted a short consultation with Madam to understand her skin condition.

● Applied the product gently and removed it thoroughly to avoid sensitivity issues.

● Performed a full body massage treatment to help relieve muscle tension, improve blood circulation, and provide overall relaxation to the client.

ii. Tools and Equipment Used

● Massage oil (aromatherapy or unscented)

● Clean towels and body wrap

● Spa treatment bed

● Disposable sheets

● Hand sanitizer and wet tissues

iii. Link to UMK Theory & Practical

● This activity applied knowledge from the Spa Therapy and Massage course, particularly in understanding lymphatic flow and muscular structure. It also incorporated client care, hygiene, and safety principles taught in OSHA and Spa Service Ethics modules.

iv. Issues & Challenges Faced

● Adjusting massage pressure to suit the client’s preference

● Managing time effectively to ensure balanced attention to all body areas

● Calming clients who are anxious or experiencing their first spa session

v. Solutions

● Engaged with clients to understand their comfort level with pressure

● Followed a structured and efficient massage routine

● Maintained a calm and professional environment throughout the treatment.

i. Work Process Involved

● Performed the Raja Sehari package treatment, which included a full body massage to relieve muscle tension and improve circulation, followed by a body scrub to exfoliate dead skin cells and rejuvenate the skin.

ii. Tools and Equipment Used

● Aromatherapy massage oil

● Body scrub (spa salt or lulur scrub)

● Clean towels and body wrap

● Spa treatment bed

● Bowl and spatula (for scrub application)

iii. Link to UMK Theory & Practical

● This activity applied knowledge from Spa Massage and Beauty Treatment courses, particularly in massage techniques, client safety, and product selection. It also reinforced communication and customer care skills taught in Entrepreneurship and Customer Service subjects.

iv. Issues & Challenges Faced

● First-time clients feeling shy or unsure about the treatment

● Sensitive skin reacting to certain scrub ingredients

● Balancing time between massage and body scrub efficiently

v. Solutions

● Provided a clear explanation and reassurance before the treatment

● Conducted a patch test for scrub product to ensure skin compatibility

● Managed time effectively and adjusted based on client comfort.

● Arranging the massage bed neatly with clean towels

● Preparing massage oils and accessories

● Setting up the foot soak using a basin with warm water and spa salt or herbal ingredients

● Ensuring the treatment area was clean, comfortable, and calming for the client

ii. Equipment Used

● Massage bed and clean towels

● Aromatherapy massage oil

● Foot soak basin

● Warm water + soak ingredients (spa salt / lemon / herbs)

● Tissues, waste bin, and sanitizing items

iii. Link to UMK Theory & Practice
● This task applies knowledge from the Spa management module, focusing on cleanliness, treatment setup, and ensuring client comfort.

iv. Issues & Challenges

● Setting up quickly when the client was already waiting

● Arranging tools to ensure smooth workflow during treatment

● Foot soak water was too hot or lacked sufficient aroma

v. Solutions

● I prepared all necessary items in advance to avoid rushing

● I arranged tools according to treatment steps for easier access

● I tested the water temperature beforehand and adjusted the ingredients to create a pleasant experience.

● I worked on editing video content for spa promotional purposes. The video was created to attract customer interest with clear messaging and engaging visuals.

ii. Tools and Equipment Used

● Tablet or smartphone

● Video editing software such as CapCut and Canva

● Spa treatment video clips and images

● Background music or voice-over

iii. Link to UMK Theory & Practical

● This activity applies knowledge from Entrepreneurship Basics and Spa Business Management, especially in digital marketing and creative promotion.

iv. Issues & Challenges Faced

● Keeping the video concise but informative

● Organizing clips for smooth transitions

● Selecting background music that is suitable and copyright-safe

v. Solutions

● Planned storyboard or sequence before editing

● Used user-friendly templates and editing techniques

● Reviewed the final cut thoroughly before publishing

i. Work Process Involved

● Performed the Cinta Abadi Package treatment for a client, which included Facial glow treatment, Mini aromatherapy massage, Foot scrub, Citrus foot soak.

● Discussed with madam and the team regarding package pricing and service list.

● Reviewed material costs, treatment duration, and market prices to set a competitive and reasonable price.

ii. Tools and Equipment Used

● Facial products (cleanser, scrub, mask, toner, serum)

● Aromatherapy oils

● Warm water, citrus slices, herbs, and salts for foot soak

● Foot scrub tools and clean towels

● Notebook or Google Sheet to draft package pricing and materials used

iii. Relation to UMK Theory & Practical Training

● Applied knowledge from spa operations and treatment management learned in Spa Management class.

● Used pricing and product value setting skills from the Fundamentals of Entrepreneurship course.

● Practiced facial and aromatherapy techniques learned during hands-on practical training at UMK.

iv. Challenges Faced

● Finding a price that balances customer affordability and spa profitability.

● Maintaining quality while controlling cost of treatment materials.

● Managing time to complete both treatment and pricing discussion in one day.

v. Solutions

● Researched competitor prices in the local area for benchmarking.

● Conducted an open discussion with the team to agree on fair pricing.

● Scheduled tasks clearly to separate treatment and pricing review sessions.

● Practiced traditional herbal compress (tungku) treatment on Madam to improve therapy skills. The session included heating the compress, wrapping herbs, and applying the correct technique.

ii. Equipment Used

● Herbal compress (tungku)

● Cloth wrap

● noni leaf

● Towels and massage oil

iii. Link to Theory & Practice at UMK

● This relates to traditional therapy and postpartum care modules. It develops hands-on technique and safety awareness in spa practice.

iv. Issues & Challenges

● Controlling the heat level and applying the right pressure on different body parts.

v. Solutions

● Tested compress temperature before use and got feedback from Madam during and after the session.

I edited spa related video content for social media, including trimming clips, adding music, text, and spa logo to make it more engaging.

ii. Equipment Used

● Phone or Tablet

● Video editing apps (CapCut / tiktok / Canva)

● Spa treatment clips, logo, and promo text

iii. Link to Theory & Practice at UMK

● Applied knowledge of digital marketing and visual communication from corporate relationship in spa sector and Spa management classes.

iv. Issues & Challenges

● Adjusting duration, organizing clips properly, and ensuring the message is clear.

v. Solutions

● Used suitable templates, reviewed the final video, and got supervisor feedback before publishing.

● Welcomed the clients and gave a short briefing about the Cinta Abadi Package.

● Carried out treatments for two different clients at separate times.

● Treatments included facial glow treatment, aromatherapy mini massage, foot scrub, and citrus foot soak.

● Ensured client comfort, managed treatment time effectively, and maintained equipment hygiene.

ii. Tools and Equipment Used

● Facial products (cleanser, scrub, mask, toner, glow serum)

● Aromatherapy oil

● Warm water with foot soak ingredients (lime slices, herbs, salt)

● Facial brushes, sponges, clean towels

● Foot scrub tools

iii. Relation to Theories and Practical Training at UMK

● Applied techniques from Facial Treatment and Massage Therapy at Beauty treatment subject and massage and therapy class.

● Practiced client communication skills from Beauty traetment Service lessons.

● Implemented hygiene standards and time management principles from UMK's practical sessions.

iv. Challenges Faced

● Adjusting the schedule to avoid session overlap.

● Physical fatigue from performing treatments twice in one day.

● Maintaining consistent service quality throughout both sessions.

v. Solutions

● Carefully planned the treatment timetable and pre-prepared the setup.

● Took short breaks between clients for rest and recovery.

● Focused on consistency and personalized care for each client.

● Performed as a therapist for the "Cinta Abadi" Package, which includes facial glow treatment, aromatherapy mini massage, foot scrub, and citrus foot soak.

● Managed the shooting of an ASMR spa video, focusing on soft and relaxing sounds like water, gentle touch, and a calm spa atmosphere.

● Practiced floral bath (mandi bunga) by preparing flower water, fresh petals, and traditional herbal ingredients to enhance skills in traditional wellness rituals.

ii. Equipment Used

● Facial products: cleanser, mask, glow serum.

● Aromatherapy oils for the mini massage.

● Foot soak bowl with citrus slices, herbs, and flowers.

● Sensitive microphone and camera for ASMR video.

● Fresh flowers, bath bucket, large towels, and sarong for floral bath.

● Video editing tools (CapCut ,Canva or TikTok)

iii. Relation to Theory & Practical from UMK

●The Cinta Abadi package applies knowledge from Facial Treatment, Body Therapy, and Aromatherapy at TCM subjects

● Producing ASMR content reflects creativity and digital marketing strategies learned in Entrepreneurship Fundamentals.

● Practicing floral bath uses traditional knowledge from Malay Spa Therapy ( TCM) modules taught in class and during practicum.

iv. Challenges Faced

● Technical difficulties during ASMR video shooting like background noise or poor lighting.

● Difficulty sourcing fresh flowers for the floral bath.

● Managing time effectively to complete all three activities in one day.

v. Solutions

● Used proper microphones and recorded during quiet hours for better sound quality.

● Purchased fresh flowers from the local market ahead of time.

● Scheduled tasks efficiently and collaborated in a team to ensure everything was done smoothly.

● Welcomed the client and briefly explained the benefits of

Vitamin C & Collagen facial and body scrub treatment.

● Cleansed the client’s face before starting the facial session.

● Performed the facial using Vitamin C & Collagen based products to brighten and firm the skin.

● Continued the treatment with a full body scrub to exfoliate dead skin cells and smoothen the skin.

● Provided clean towels and ensured client comfort throughout the treatment.

● Gave post-treatment skincare advice.

ii. Equipment Used

● Facial cleanser Vitamin C & Collagen serum or mask

● Sponges, facial towels, and cotton pads

● Facial brush or facial steamer

● Body scrub products

● Bowls and spatulas

● Client drape towel and bedding

iii. Link to Theory & Practical Lessons at UMK

● Applied facial massage techniques and skincare knowledge from Beauty treatment practical class.

● Utilized understanding of active ingredients like Vitamin C and Collagen from Product Knowledge classes.

● Practiced client care, hygiene, and safety standards as taught in practical sessions and industry training.

iv. Challenges Faced

● Adjusting facial techniques based on different skin types.

● Managing time to complete both facial and body scrub efficiently.

● Maintaining a calming environment despite external noise or other ongoing treatments.

v. Solutions

● Conducted a brief skin analysis before starting the session.

● Prepared all tools and products ahead of time.

● Created a relaxing atmosphere using soft music and aromatherapy to enhance the client’s experience.

● Discussed with colleagues/madam regarding the concept, content, and color theme for the Hari Raya Haji promotional poster.

● Finalized the promotional packages to highlight, including treatment types, pricing, and promotion dates.

● Delegated tasks to gather necessary materials such as images, logos, and promotional details.

● Planned a visually appealing layout to attract the target audience.

ii. Equipment Used

● Smartphone or tablet

● Graphic design applications like Canva or CapCut

● Images, icons, and graphic elements related to Hari Raya Haji and spa services

iii. Link to Theories & Practical Lessons at UMK

● Applied marketing and advertising skills learned in Entrepreneurship Fundamentals.

● Utilized communication and market planning techniques from coursework to attract customers.

● Incorporated effective design principles based on digital marketing strategies studied.

iv. Issues & Challenges Faced

● Finding the right theme that fits both Hari Raya Haji and the spa brand.

● Balancing the amount of information with visual space without overcrowding the poster.

● Limited discussion time due to other task commitments.

v. Solutions

● Referred to previous posters as inspiration and a design baseline.

● Created rough drafts before finalizing the layout to speed up the process.

● Clearly delegated tasks to ensure all components were ready on time.

i. Work Process Involved

I edited poster to promote the spa treatment by

● Gathering all necessary information for the promotion or announcement.

● Choosing a suitable and attractive design template for the targeted audience.

● Editing the poster using a graphic design application.

● Reviewing the layout, spelling, and color harmony to ensure the message is clear.

● Saving and preparing the final version to be posted on social media platforms.

ii. Equipment Used

● Smartphone

● Design software such as Canva or CapCut

● Visual elements or images related to the spa or promotion

iii. Link to Theories & Practical Lessons from UMK

● Applied visual marketing and graphic design skills learned from Entrepreneurship and corporaterelationship in spa sector courses.

● Practiced effective communication techniques through visual design.

● Combined creativity with marketing strategy to present information professionally.

iv. Issues & Challenges

● Finding a design that matches the spa’s theme or current promotion.

● Balancing text and design so the poster doesn’t look overcrowded.

● Time constraint in completing the design before the deadline.

v. Solutions

● Referencing existing templates or similar posters for inspiration.

● Getting feedback from team members or supervisors before publishing.

● Planning the poster content first before starting the design process to save time.

● I continued editing an existing spa promotion poster, updating package details, images, and improving the layout for better visual appeal on social media.

ii. Equipment Used

● Phone / tablet

● Canva app

● Spa treatment images, promo text, related icons

iii. Link to Theory & Practice at UMK

● Applied knowledge in design and marketing from corporate relationship in spa sector and sp management subjects.

iv. Issues & Challenges

● Keeping the layout clean and ensuring the message is clear.

v. Solutions

● Followed a simple design structure and reviewed before posting.

i. Work Process Involved

● Preparing the tools and setting up the location for the video shoot, including lighting and filming equipment.

● Performing a demonstration of hand massage and manicure treatment on a model or customer while being recorded.

● Capturing video footage from suitable angles to clearly show the techniques used.

● Editing the recorded video using editing software to make it more attractive, informative, and suitable for social media platforms like Instagram, Facebook, or TikTok.

ii. Equipment Used

● Smartphone for video recording

● Tripod and lighting equipment (ring light or spa lighting)

● Manicure set (nail clipper, buffer, cuticle cleaner and others)

● Hand massage oil

● Video editing software such as CapCut or Canva Video Editor

iii. Relation to Theoretical & Practical Knowledge Learned at UMK

● Applied hand massage and manicure techniques learned in Beauty Therapy and Spa Practical subjects.

● Utilized digital marketing knowledge from corporaterelationship spa sector, especially in creating promotional content to attract customers.

● Practiced visual communication and customer service skills by producing a professional and convincing promotional video.

iv. Issues and Challenges Faced

● Finding the right shooting angles to make the treatment look clear and visually appealing.

● Balancing time between actual therapy sessions and content creation tasks.

● Editing the video to be concise yet engaging and informative for viewers.

v. Solutions

● Planning the video content in advance with a storyboard or brief outline to save time during filming.

● Using a tripod and good lighting to ensure a more professional video outcome.

●Creatively editing the video by adding background music, subtitles, and smooth transitions to increase viewer engagement.

i. Work Process Involved

● Welcoming the customer and giving a brief explanation about the “Kasih Sayang” package.

● Preparing the treatment room with clean towels, aromatherapy oil, and a relaxing environment.

● Starting the session with a foot soak infused with citrus and performing a gentle foot scrub.

● Proceeding with a full body massage, followed by a facial lifting massage (sengkak wajah) and a head massage to relieve tension and promote relaxation.

● Offering post-treatment advice and ensuring customer satisfaction at the end of the session.

ii. Equipment Used

● Aromatherapy massage oil

● Foot scrub and citrus-infused foot soak

● Massage bed, clean towels, and headrest

● Eye mask, support pillows, and calming background music

● Sanitizers and cleaning supplies for hygiene and safety

iii. Relation to Theoretical & Practical Knowledge Learned at UMK

● Applied massage and facial techniques learned in Spa Massage and Therapy subjects.

● Practiced health and safety standards from Spa OSHA and Hygiene courses.

● Used client communication and service management skills from Entrepreneurship and Spa Business Management modules.

iv. Issues and Challenges Faced

● Dealing with clients who have sensitive areas or discomfort during certain treatments.

● Managing time effectively since this package involves multiple treatments in one session.

● Ensuring all materials are available and the treatment space remains calm and organized.

v. Solutions

● Communicating with clients beforehand about preferred pressure and sensitive areas.

● Structuring treatment flow to stay within time limits while maintaining quality.

● Preparing all materials and setting the spa environment in advance to ensure smooth service.

i. Work Process

● I edited an animated poster in Canva to promote Raya spa packages, using motion elements to capture attention on social media.

ii. Equipment Used

● Phone / tablet

● Canva app

●Animation elements, spa images, logo, promo text, Raya icons

iii. Link to UMK Theory & Practice

● Applied visual communication and digital marketing strategies learned in Corporate relationship in Spa sector and promotion subjects.

iv. Challenges

● Ensuring animation timing is clear and easy to read.

v. Solutions

● Used Canva’s ready made animated templates, adjusted motion speed, and reviewed with supervisor before publishing.

● Welcoming the customer warmly and conducting a brief consultation regarding their health condition and preferred focus areas for the massage.

● Preparing a clean and comfortable treatment room, including room temperature, clean towels, massage oils, and a calming atmosphere.

● Performing a full-body massage (Signature Body Massage) that combines both traditional and modern techniques to improve blood circulation, relieve muscle tension, and provide overall relaxation.

● Ensuring the client feels comfortable throughout the session and giving aftercare advice if necessary.

ii. Equipment Used

● High-quality massage oil ( lavender oil or lemongrass oil)

● Massage bed and clean towels

● Background therapeutic music for a relaxing environment

● Support pillows and eye covers (if needed)

● Hand sanitizer and disinfectant for hygiene

iii. Relation to Theoretical & Practical Knowledge Learned at UMK

● Applied massage techniques learned from Spa Massage and Therapy subjects, such as precise pressure, circular strokes, and tapotement methods.

● Practiced hygiene and safety procedures emphasized in OSHA and spa practical sessions.

● Utilized client communication skills taught in Entrepreneurship and Beauty Management courses.

iv. Issues and Challenges Faced

● Some clients may have sensitive or injured areas that need special attention.

● First-time clients may feel tense or unsure about massage techniques in the beginning.

● Therapists need to maintain proper posture to avoid fatigue or back pain during long sessions.

v. Solutions

● Conducting a short consultation before the session to understand the client’s needs and any physical limitations.

● Adjusting massage pressure based on the client’s feedback and maintaining communication throughout the session.

● Practicing ergonomic massage techniques to protect the therapist’s health and ensure long-term performance.

● Welcoming the client and providing a brief explanation about the benefits of dry herbal steam (tangas kering).

● Preparing herbal ingredients such as betel leaves, fenugreek, turmeric, noni leaves, lemongrass, and other traditional herbs.

● Heating the stones using a special pot or dry steam heater for the tangas.

● Arranging protective cloths and ensuring the client is seated comfortably on the tangas stool.

● Monitoring the tangas process for 20–30 minutes to ensure the client’s safety and comfort.

● Offering aftercare advice if necessary.

ii. Equipment Used

● Tangas pot and dry steam heater (to heat the stones)

● A blend of dried herbs (betel leaves, fenugreek, lemongrass, turmeric and others ) placed in the tangas pot

● Perforated tangas stool

●Tangas cloth or body cover

●Clean towels

iii. Relation to Theory & Practical Knowledge Learned at UMK

● Applied knowledge from Spa Massage and Therapy subjects related to traditional treatments and women’s wellness.

● Utilized communication skills taught in Beauty Treatment courses to explain and reassure clients.

● Practiced hygiene, safety, and customer care as emphasized in practical spa sessions and OSHA guidelines.

iv. Issues and Challenges Faced

● Managing first-time clients who felt anxious or uncomfortable with the tangas experience.

● Regulating the steam temperature to avoid discomfort or burns.

● Properly preparing herbal mixtures to ensure strong, effective aroma and therapeutic benefits.

v. Solutions

● Providing a clear explanation beforehand and calming the client by guiding them through each step.

● Adjusting the steam temperature and distance regularly throughout the session.

● Measuring and selecting high-quality herbs in the right proportions to ensure optimal results.

i. Work Process Involved

● Welcoming the client and preparing a calm, relaxing environment.

●Starting the treatment with a Citrus Foot Soak using warm water, lemon slices, and spa salt to refresh and soften the feet.

● Performing a foot scrub to remove dead skin cells and smooth the feet.

● Proceeding with a full body massage to improve blood circulation and relieve muscle tension.

● Providing a facial lifting massage (sengkak wajah) to tone facial muscles and enhance skin radiance.

● Finishing the session with a head massage to reduce stress and promote overall relaxation.

ii. Equipment and Tools Used

● Spa basin, warm water, lemon slices, and spa salt

● Foot scrub

● Aromatherapy massage oil

●Cream or oil for facial lifting massage

● Clean towels, gloves, and cotton pads

iii. Relation to Theoretical & Practical Knowledge from UMK

● Applied body massage and facial techniques learned during practical sessions.

● Practiced customer communication skills as taught in corporate relationship in spa sector and spa massageand therapy modules.

● Recognized the importance of value added services like as free soak as part of customer attraction strategy, aligning with entrepreneurship theory.

iv. Issues and Challenges Faced

● Adjusting massage techniques to suit the client’s physical condition and comfort.

● Managing time efficiently to ensure all treatment components were completed within the set schedule.

● Coping with physical fatigue when performing long full-body treatments.

v. Solutions

● Regularly checking in with the client about their comfort and pressure preference during the massage.

● Pre-planning the treatment steps to ensure smooth workflow.

● Performing light stretches after the treatment and taking adequate breaks to maintain physical wellness as a therapist.

i. Work Process Involved

● I edited a Raya Promotion Package poster to showcase festive spa offers.

▪︎ Collected promo details (package name, price, validity, key benefits).

▪︎ Chose a Raya‑themed template (green/gold tones, ketupat or crescent motifs).

▪︎  Replaced placeholders with spa images, logo, headline, and call‑to‑action.

▪︎ Adjusted fonts, colours, and layout so the poster is concise yet eye‑catching on social media.

▪︎ Proof‑read text and ensured brand consistency before exporting and scheduling the post.

ii. Equipment Used

●  Laptop / smartphone

●  Graphic‑design software (Canva / Photoshop)

● High‑resolution spa images, Raya icons, spa logo

● Brand colour palette and official fonts

iii. Relation to UMK Theory & Practical

● Applies visual communication & branding concepts from entrepreneurship modules.

● Practises seasonal marketing strategy discussed in digital‑marketing classes.

● Uses design skills honed during practical assignments at UMK.

iv. Issues & Challenges Faced

● Balancing festive Raya elements with spa brand identity.

● Keeping text readable on mobile screens.

● Meeting tight deadlines so the poster is ready for the pre‑Raya campaign.

v. Solutions

● Referred to previous Raya posters and the spa’s brand guidelines.

● Applied font hierarchy and adequate white space for mobile clarity.

● Welcoming the customer and preparing the treatment area.

Starting with a Citrus Foot Soak using warm water, lemon slices, and spa salts to refresh the feet.

● Performing a foot scrub to remove dead skin cells and soften the soles.

● Proceeding with the Facial Glow Treatment, which includes cleansing, gentle exfoliation, light massage, and applying a mask to brighten the skin.

● Delivering a mini aromatherapy massage focused on the head and shoulders to promote relaxation.

● Ending the session with a manicure, which includes nail shaping, cuticle care, and applying nail polish if requested.

ii. Equipment and Tools Used

● Spa basin, warm water, lemon, and spa salt

● Foot scrub

● Facial care set (cleanser, scrub, mask, serum, moisturizer)

● Aromatherapy oil for massage

● Manicure set (nail clippers, cuticle pusher, buffer, nail polish)

● Clean towels and cotton pads

iii. Relation to Theoretical & Practical Knowledge from UMK

● Applied facial and mini massage techniques learned during practical sessions.

● Demonstrated customer service skills gained from Beauty treatment and spa massage and therapy service related modules.

● Understood the importance of attractive spa packages as a marketing strategy, which relates to lessons from basic entrepreneurship classes.

iv. Issues and Challenges Faced

● Managing treatment time to ensure all components were completed on schedule.

● Adapting treatment techniques to suit the customer's skin condition and comfort level.

● Assisting first-time manicure clients who were hesitant or unfamiliar with the process.

v. Solutions

● Structured each treatment step within a suitable and efficient timeframe.

● Communicated with the customer regarding their comfort and skin needs before starting.

● Explained each manicure step clearly and gently to help the client feel more comfortable and confident.

i. Work Process Involved

● I carried out the task of restocking and organizing spa equipment that had run out, such as cotton masks, net cloths, and other basic supplies used in daily treatments. The process involved checking stock, organizing the storage area, and ensuring easy access for therapy use.

ii. Equipment Used

● Stock checklist

● Storage boxes or spa shelving

● Supplies such as cotton masks, net cloths, facial cotton, and small towels

● Label tags for better inventory organization

iii. Relation to Theory & Practical Learned at UMK

● This activity relates to inventory and daily operations management, which are covered in spa facilities and OSHA subjects. It also emphasizes the importance of equipment handling and hygiene, as taught in practical spa and beauty treatment modules.

iv. Issues and Challenges Faced

● Running out of stock due to lack of regular checks

● Limited storage space causing clutter

● Mixed-up or unlabeled items that slowed down workflow

v. Solutions

● Prepared a daily or weekly stock checklist

● Reorganized the storage area based on usage categories

● Added clear labels to each item for easier tracking and restocking.

● Planning the concept and ideas for the Hari Raya Haji promotional content.

● Editing promotional videos showcasing the spa packages and relaxing atmosphere.

●Designing promotional posters for Raya Haji with attractive visuals and complete information about the spa offers.

ii. Equipment and Tools Used

● Video editing software such as CapCut or InShot to edit the promotional video.

●Graphic design software like Canva to create the poster.

● High-quality images and video clips related to the Hari Raya Haji promotion.

iii. Relation to Theoretical and Practical Knowledge Learned at UMK

● Applying knowledge on visual marketing strategies and promotions from corporate relationship in spa sector classes.

● Using creative and practical skills in content creation as practiced during hands-on assignments at UMK.

● Implementing concepts of branding and customer communication to attract the target audience.

iv. Issues and Challenges Faced

● Generating creative ideas that match the Hari Raya Haji theme while remaining relevant to spa services.

● Completing the video and poster within a limited time frame.

● Ensuring the promotional content is visually engaging and easy to understand on social media.

v. Solutions

● Referring to successful Raya promotions for inspiration.

● Creating a work schedule to divide time between shooting, editing, and design.

● Getting feedback from teammates or Madam to refine the final version before posting on FB, TikTok and IG.

● I worked on editing a poster related to spa promotions or services. The process involved updating information, adjusting the design and colors to match the current theme (e.g. Raya, Mother’s Day, public holidays), and ensuring the visual layout was attractive and easy to read.

ii. Equipment Used

● Smartphone or tablet

● Design software such as Canva or CapCut

● Graphic elements including the spa logo, treatment images, icons, and promotional text

iii. Relation to Theory & Practical Learned at UMK

● This activity is closely related to communication and marketing skills taught in corporate relationship in spa sector and Spa management courses. It applies the knowledge of how attractive visuals can influence customer interest and improve brand recognition for the spa.

iv. Issues and Challenges Faced

● Ensuring the poster was concise yet informative

● Matching the design with the spa’s brand identity

● Avoiding cluttered or confusing layout

v. Solutions

● Used pre-designed templates as a starting point

● Referred to successful past promotional posters as inspiration

● Got feedback from management before posting

i. Work Process Involved

● I performed video editing for spa promotional content. This process involved selecting the best video clips, trimming unnecessary parts, adding promotional text, the spa’s logo, background music, and visual effects to make the video more appealing for social media posting.

ii. Equipment Used

● Smartphone or tablet

● Video editing apps like CapCut,Canva, or TikTok

● Spa treatment video clips

● Text overlays, logo, background music, and extra graphics

iii. Relation to Theory & Practical Learned at UMK

● This activity relates to digital marketing and visual communication, which are covered in corporate relationship in spa sector and Spa management subjects. It puts into practice the ability to create promotional content that suits the target market.

iv. Issues and Challenges Faced

● Keeping the video concise and engaging.

● Aligning the visual style with the spa’s brand identity.

● Dealing with time constraints or technical difficulties.

v. Solutions

● Planned a storyboard or clip sequence beforehand.

● Used ready made templates to save time.

● Reviewed the final video with the management before publishing.

i. Work Process Involved

● Welcoming the customer and preparing the treatment area.

● Starting with a citrus foot soak using warm water, lemon slices, and spa salts to refresh and relax the feet.

● Proceeding with a foot scrub to remove dead skin cells and soften the feet.

● Performing a facial glow treatment that includes facial cleansing, exfoliation, light massage, and mask application to enhance skin radiance.

● Concluding with an aromatherapy mini massage focused on the head and shoulders to calm the body and mind.

ii. Equipment and Materials Used

● Spa basin, warm water, lemon slices, spa salt or aromatherapy ingredients

● Natural-based foot scrub

● Facial products (cleanser, scrub, serum, mask, moisturizer)

● Aromatherapy massage oil

● Clean towels, cotton pads, and facial headband

iii. Relation to Theoretical and Practical Knowledge from UMK

● Applied knowledge in facial care, basic massage techniques, and professional spa setup learned through practical and theoretical lessons.

● Enhanced customer service and interpersonal skills as emphasized in entrepreneurship and practical courses.

● Understanding the value of combining treatments in a package as part of spa marketing strategy, based on business and marketing theory learned at UMK.

iv. Issues and Challenges Faced

● Managing time effectively to ensure each treatment is delivered thoroughly within a limited time.

● Matching facial products to the customer's skin type.

● Handling first-time customers who may feel unsure or anxious.

v. Solutions

● Creating a simple timeline for each treatment step to keep the session on track.

● Asking customers about their skin concerns in advance to select suitable facial products.

● Providing a clear explanation of each treatment before beginning to build trust and comfort.

● Welcoming the customer and preparing a clean, comfortable treatment area.

● Starting the session with a full body massage using relaxation techniques to relieve muscle tension, improve blood circulation, and promote overall wellness before the client’s special day.

● Proceeding with a body scrub to exfoliate dead skin cells, smoothen the skin, and refresh the body.

● Concluding the treatment by wiping off excess scrub and massage oil using warm towels.

ii. Equipment and Materials Used

● Natural-based body scrub such herbal salt or lulur scrub

● Aromatherapy massage oil

● Large towels, treatment bed cover, and customer drape

● Warm water and damp towels for cleansing after treatment

● Aromatherapy diffuser to create a calming ambiance

iii. Relation to Theoretical and Practical Knowledge from UMK

● Applied body massage techniques learned during practical and theoretical sessions in spa and wellness courses.

● Understood the concept of holistic care, therapeutic touch, and the importance of a peaceful environment for a complete customer experience.

● Strengthened customer service and communication skills taught in entrepreneurship and practical training modules.

iv. Issues and Challenges Faced

● Adjusting massage pressure according to the customer's comfort and preference.

● Managing time effectively to complete both body scrub and massage within the scheduled session.

● Maintaining hygiene throughout the treatment process.

v. Solutions

● Asking the customer beforehand about their preferred massage pressure.

● Preparing all tools and products in advance to ensure a smooth and uninterrupted session.

● Following proper hygiene and sanitation procedures before and after treatment.

● Welcoming the customer and preparing them for the spa session.

● Starting with a Citrus Foot Soak using warm water infused with lemon slices and spa salts to refresh and relax the feet.

● Proceeding with the Facial Glow Treatment, which includes cleansing, exfoliation, face massage, and applying a nourishing face mask to enhance the skin’s radiance.

● Ending the session with a Head and Shoulder Massage to relieve tension and promote relaxation in the upper body.

ii. Equipment and Materials Used

● Foot soak tub, warm water, lemon slices, spa salt or essential oils

● Facial products such as cleanser, exfoliator, serum, mask, and moisturizer

● Clean towels, headband, cotton pads, and facial tools for mask application

● Massage oil or lotion for the head and shoulders.

iii. Relation to Theoretical and Practical Knowledge from UMK

● This activity applies knowledge of facial therapy and massage techniques learned in Beauty treatment and spa massage and therapy related practical courses.

● It provides hands-on experience in delivering a complete and professional beauty treatment service.

● Reinforces understanding of customer satisfaction, hygiene standards, and spa marketing strategies especially when managing promotional packages.

iv. Issues and Challenges Faced

● Ensuring that all treatments are conducted within the allocated time without compromising service quality.

● Adjusting facial products based on customer’s skin type, especially for sensitive or dry skin.

● Making first-time customers feel at ease and relaxed throughout the treatment.

v. Solutions

● Organizing treatment steps ahead of time and preparing all products and tools in advance.

● Consulting the customer about their skin condition before starting the facial treatment.

● Explaining each step of the treatment to the customer to build trust and comfort.

● Performed a foot massage treatment focused on relieving tension, promoting blood circulation, and providing relaxation to the client.

● The session started with a gentle foot soak, followed by massage techniques applied to the soles, heels, ankles, and lower legs using appropriate pressure.

ii. Equipment Used

●Massage oil or foot lotion

●Clean towels

● Foot massage chair or bed

● Foot soak basin with warm water and optional spa salt or essential oil

● Gloves for hygiene (if needed)

iii. Relation to Theory and Practical Learning at UMK

● Applied practical knowledge from spa therapy and reflexology modules studied at UMK.

● Utilized understanding of foot anatomy, pressure points, and client care as taught in both theory and practical sessions.

● Reinforced the importance of creating a relaxing environment and professional handling throughout the treatment.

iv. Issues and Challenges Faced

● Some clients experienced sensitivity in certain areas of the feet.

● Ensuring the correct balance between pressure and comfort depending on client preference.

v. Solutions

● Maintained open communication with the client during the session to adjust pressure as needed.

● Applied appropriate massage techniques based on client feedback and observed reactions for maximum comfort and effectiveness.

●Carried out a Deep Cleansing Facial treatment that included deep cleansing, exfoliation, face massage, mask application, and moisturizing.

●Provided a head and shoulder massage to help relieve tension and promote relaxation.

●Performed an aromatherapy foot soak as a pre-treatment using warm water, spa salt, and essential oils to refresh the feet and prepare the client for further treatments.

ii. Equipment Used

●Skincare products: cleanser, scrub, mask, toner, moisturizer

●Clean face towels, bowls, mask applicator/spatula

●Massage oil for head and shoulder

●Foot soak basin, warm water, spa salt, essential oils,Gloves

iii. Relation to Theory and Practical Learning at UMK

●This activity is directly related to beauty and wellness therapy modules, including facial treatment techniques, relaxation massage, and spa management.

●Applied hands-on skills learned in practical classes, such as client service ethics and proper treatment procedures.

●Enhanced understanding of how to meet client needs and deliver spa services according to professional standards.

iv. Issues and Challenges Faced

●Adjusting massage pressure on the head and shoulder according to different client preferences.

●Managing time effectively to ensure all treatments in the package were completed without rushing.

v. Solutions

●Communicated with the client during the massage to ensure comfort and adjust pressure as needed.

●Planned the workflow systematically and maintained focus to complete all services within the scheduled time while maintaining quality.

●Performed a foot massage treatment to help relieve fatigue, improve blood circulation, and provide relaxation for the customer.

●The session began with a foot soak, followed by gentle to medium-pressure massage techniques on the soles, ankles, and lower legs.

ii. Equipment Used

●Massage oil or foot lotion,Clean towels,Comfortable massage chair or foot massage bed,Foot soak basin, warm water, and spa salt or essential oil and Gloves (optional for hygiene).

iii. Relation to Theory and Practical Learning at UMK

●The activity is directly related to the spa therapy modules, including basic anatomy and physiology and professional massage techniques.

●Applied practical knowledge of reflexology basics and customer care gained through UMK’s theory and hands-on sessions.

●Strengthened understanding of the importance of therapeutic touch and creating a calm, comfortable spa environment.

iv. Issues and Challenges Faced

●Some clients were sensitive or uncomfortable with pressure applied to certain areas of the feet.

●Time constraints when handling multiple clients in a limited time frame.

v. Solutions

●Communicated politely with the customer to understand their comfort level and preferred pressure.

●Managed the schedule more efficiently and ensured that quality of service was maintained even under time pressure.

●Performed a Signature Body Massage using special techniques to relieve muscle tension and improve blood circulation.

●Conducted an aromatherapy foot soak as a pre-treatment to refresh and relax the client before the full-body massage.

●Ensured the client was comfortable and conducted a short consultation to understand their massage preferences (e.g., pressure level).

ii. Equipment Used

●Aromatherapy massage oils ( lavender, ginger oil)

Clean towels, massage bed, support pillows

Foot soak basin, warm water, spa salt, and essential oils.

iii. Relation to Theory and Practical Learning at UMK

●This activity is directly related to the theory and practical training from body therapy, massage techniques, and customer service modules.

●Applied hands-on skills learned at UMK in delivering professional treatment and managing client comfort.

●Enhanced understanding of the importance of creating a relaxing spa environment and client experience.

iv. Issues and Challenges Faced

●Handling clients with different massage preferences, especially adjusting pressure as needed.

●Maintaining a calm and peaceful spa atmosphere during busy promotion periods.

v. Solutions

●Frequently checked with the client regarding their comfort and preferred massage pressure.

●Managed treatment schedules efficiently to avoid time overlap or delays.

●Used effective communication techniques learned at UMK to ensure high-quality service.

●Performed foot spa and manicure treatments for a customer who purchased the Raya Haji Promotion Package 3.

●The foot spa included a warm soak, exfoliation scrub, light foot massage, and moisturizing.

●The manicure involved nail trimming, shaping, cuticle care, and nail buffing or polishing.

ii. Equipment Used

●Foot basin, warm water, spa salt or essential oils

Foot scrub, lotion, clean towels

●Manicure tools: nail clippers, cuticle pusher, nail file, buffer

Customer chair and personal protective items (mask, apron, gloves if necessary)

iii. Relation to Theory and Practical Learning at UMK

●This activity directly applies knowledge from beauty and personal care modules in the entrepreneurship and practical training courses at UMK.

●Strengthened skills in customer service, hygiene practices, and proper spa treatment techniques.

●Encouraged effective time management and client communication during services.

iv. Issues and Challenges Faced

●Managing several customers arriving at the same time during the promotion.

●Ensuring high-quality service despite the busy schedule.

v. Solutions

●Organized treatment appointments and served customers in turns to avoid overcrowding.

●Politely communicated with clients to explain waiting times and treatment procedures.

●Maintained professional standards and quality throughout the treatments.

● The first session was in the morning, and the second in the afternoon.

● The treatment included a Signature Body Massage and an aromatherapy foot soak, designed to relieve muscle tension, improve blood circulation, and promote deep relaxation.

ii. Equipment Used

● Aromatherapy massage oil

● Massage bed and clean towels

● Foot soak basin

● Warm water + soaking ingredients (spa salt himalaya, lemon , rose)

● Tissue, lotion, and sanitizing materials

iii. Link to UMK Theory & Practice
This activity applied massage techniques such as effleurage and petrissage, as taught in the Traditional Massage and Spa Massage and Therapy module. It also involved time management and physical readiness to serve multiple clients in a day.

iv. Issues & Challenges

● Maintaining physical stamina for two full sessions in one day

● Ensuring tools and space remained clean and refreshed for the second client

● Adjusting massage techniques to meet each client's unique body condition

v. Solutions

● I scheduled sufficient rest between sessions

● Prepared two separate sets of tools and linens for hygiene

● Asked each client about their preferences and adjusted massage pressure accordingly.

● I edited a spa promotional poster by adding package info, price, treatment images, and design elements to make it visually appealing.

ii. Equipment Used

● Phone / tablet

● Canva app

● Spa images, promo text, icons, and logo

iii. Link to UMK Theory & Practice

● Applied design and marketing knowledge learned in Corporate relationship in spa sector and spa management subjects.

iv. Issues & Challenges

● Ensuring neat layout and readable text.

v. Solutions

● Used ready made templates, checked spelling, and got feedback before posting in ig, Facebook and WhatsApp status.

● I edited a TikTok video to promote spa treatments. The process included trimming clips, adding background music, short text, and special effects to make it more engaging on TikTok.

ii. Equipment Used

● Smartphone

● TikTok / CapCut app

● Spa clips, music, text, and effects

iii. Link to UMK Theory & Practice

● This activity applies skills in digital marketing and creative content, as learned in Corporate relationship in spa sector subjects.

iv. Issues & Challenges

● Keeping the video short, clear, and attention-grabbing.

v. Solutions

● Used relevant TikTok templates, added brief text, and reviewed the final video before posting.

● I perform the role of a foot massage therapist. The start with foot soak and then treatment focuses on massaging the soles of the feet (at the heels), ankles and calves to promote blood circulation and relieve fatigue.

ii. Equipment Used

●Massage oil or lotion

● Clean towel

● Foot massage chair or spa bed

● Foot soak

iii. Link to UMK Theory & Practice

● This activity is related to massage therapy in the subjects of spa massage and therapy, anatomy and TCM subjects, where the correct technique is used to provide therapeutic effects.

iv. Issues & Challenges

● Some clients may have foot sensitivity or excessive fatigue.

v. Solutions

● I communicate with clients throughout the session to adjust the pressure and ensure comfort.

● I performed as a therapist for foot massage and kids' manicure & pedicure. The treatment started with a warm foot soak, followed by a gentle foot massage. Then, I provided basic nail care for children, including trimming, shaping, and applying lotion.

ii. Equipment Used

● Massage oil or lotion

● Warm foot soak with spa salts

● Kids-friendly manicure & pedicure tools

● Clean towels and foot padding

iii. Link to UMK Theory & Practice

● This activity relates to spa therapy and personal care subjects, applying techniques in massage and nail care, especially for younger clients.

iv. Issues & Challenges

● Children tend to be ticklish, anxious, or scared of nail tools during treatment.

v. Solutions

● I used a friendly tone, calming communication, and slow, gentle movements to help the child stay relaxed and comfortable.

● I recorded a video of tangas and tungku treatments for promotional and documentation purposes. The video showcases the benefits of traditional therapies for potential spa customers on social media.

ii. Equipment Used

● Smartphone / tablet

● Tripod or phone holder

● Tangas materials (herbs, compress, steaming pot)

● Sarong, tangas stool, and spa props

iii. Link to UMK Theory & Practice

● This applies knowledge of digital marketing subject and traditional spa documentation learned in corporate relationship in spa sector and spa massage and therapy courses.

iv. Issues & Challenges

● Need to ensure proper camera angles, lighting, and model comfort during filming.

v. Solutions

● Used natural lighting, selected a suitable filming area, and planned the video flow in advance.

● I performed therapy for Hari Raya Haji Promo Package 2, which included Signature Body Massage and Foot Soak Aromatherapy.The treatment was designed to relieve fatigue and refresh the body during the festive season.

ii. Equipment Used

● Aromatherapy massage oil

● Foot soak with herbal or spa salts

● Towels, sarong, massage bed, and foot basin

iii. Link to UMK Theory & Practice

● This activity applies therapeutic massage techniques and self-care methods learned in spa massage and therapy and anatomy modules.

iv. Issues & Challenges

● Some clients preferred different pressure levels adjustments needed based on individual comfort.

v. Solutions

● I communicated with the client to customize the massage approach and ensure full relaxation throughout the session.

● I performed a self-administered tangas (herbal steam) treatment to personally feel the effectiveness before applying it to clients. I also practiced the tungku (herbal compress) treatment on my partner to improve my technique, focusing on pressure control and heat application.

ii. Equipment Used

● Steaming pot / stone heater

● Dried herbs ( betel leaves, fenugreek, turmeric, lemongrass)

● Tangas stool and cloth

● Heated compress and wrap

● Clean towels and massage oil

iii. Link to UMK Theory & Practice

● This activity relates to traditional women's therapy and holistic wellness, applying what I’ve learned in spa and body treatment modules, including safety and treatment effectiveness.

iv. Issues & Challenges

● Controlling the steam and tungku heat, and identifying correct pressure points.

v. Solutions

● Tested the temperature beforehand and practiced several times while receiving feedback from my partner.

● I arranged the spa essentials such as towels, massage oils, facial tools, and treatment items to ensure everything is organized, accessible, and ready for daily use.

ii. Equipment Used

● Storage racks

● Labels or tags

● Containers for small items

● Inventory list (if available)

iii. Link to UMK Theory & Practice

● This activity relates to spa operations and workplace preparation, which I learned in spa management courses. It ensures treatment flows smoothly and maintains a professional image.

iv. Issues & Challenges

● Some items were mixed up, hard to identify, or low in stock.

v. Solutions

● I sorted items by category, labeled them clearly, and noted what needs to be restocked.

● I worked on editing a video related to spa treatments for promotional purposes on social media. The process involved trimming clips, adding music, promotional text, and the spa logo to enhance engagement.

ii. Equipment Used

● Phone / tablet

● Video editing apps (CapCut and Canva)

● Spa treatment clips, background music, and visual elements

iii. Link to UMK Theory & Practice

● This task applies knowledge in digital marketing and visual communication, as taught in corporate relationship in spa sector subjects.

iv. Issues & Challenges

● Ensuring the video is short but informative, with good visual and audio quality.

v. Solutions

● Used appropriate templates, reviewed the final version, and got feedback before publishing.

● I performed Signature Body Massage and tangas treatment for a customer.The massage helped improve blood circulation, reduce muscle tension, and provide relaxation.The dry herbal steam (tangas) was carried out afterwards for detox, body rejuvenation, and internal women's wellness.

ii. Equipment Used

● Aromatherapy massage oil

● Clean towels and massage bed

● Dried herbs (betel leaves, turmeric, fenugreek, lemongrass)

● Steam pot or heating equipment

● Tangas stool and body cover

iii. Link to UMK Theory & Practice

● This treatment applies knowledge in traditional and modern spa therapy, as taught in spa massage and therapy courses. I also practiced proper client communication and safety, as learned in practical sessions.

iv. Issues & Challenges

● Adjusting massage pressure to suit client preference and controlling tangas steam temperature.

v. Solutions

● I communicated with the client to adjust the massage and regularly monitored steam heat for comfort and safety.

● I performed foot spa therapy as part of a shared task with my partner.I was responsible for the aromatherapy foot soak and foot scrub, while my partner continued with the next steps of the treatment.

ii. Equipment Used

● Warm water with spa salt or herbs

● Foot scrub

● Clean towels and foot basin

● Oil or lotion (used by partner for massage)

iii. Link to UMK Theory & Practice

● This treatment applied the techniques learned in spa therapy and foot care modules, including customer service and teamwork in spa management.

iv. Issues & Challenges

● We needed clear timing and communication to ensure the treatment flowed smoothly.

v. Solutions

● We discussed task division beforehand and ensured the client received consistent and professional care throughout the session.

i. Work Process Involved

● I performed a facial treatment on Madam as part of my practice and training. The session included cleansing, exfoliation, facial massage, mask application, toner, and moisturizer.

ii. Equipment Used

● Facial cleanser

● Facial scrub

● Toner & moisturizer

● Face mask

● Sponge, clean towel, and small bowl

iii. Link to UMK Theory & Practice

● This activity applied facial treatment techniques learned in beauty therapy and skincare modules, including lymphatic massage and product selection based on skin type.

iv. Issues & Challenges

● Ensuring correct technique for each step and adjusting massage pressure based on Madam's comfort.

v. Solutions

● I followed the proper procedure step by step and accepted feedback from Madam for improvement.

● I worked on editing a video about the benefits of facial sengkak massage for social media promotion. The video aimed to educate viewers about how the treatment helps reduce facial puffiness, refresh the skin, and improve circulation.

ii. Equipment Used

● Phone

● Video editing apps ( CapCut, Canva, tiktok)

● Treatment clips, informative text, background music

iii. Link to UMK Theory & Practice

● This activity relates to digital marketing and spa communication in corporate relationship in spa sector subject, as well as applying facial therapy knowledge learned in beauty spa and skincare modules.

iv. Issues & Challenges

● Creating a short, clear, and attractive video that effectively delivers the message.

v. Solutions

● I used visually appealing templates, added concise text explanations, and selected suitable background music to enhance the video’s professionalism and impact.

i. Work Process Involved

● I carried out the task of preparing tools and materials for a pedicure treatment. Proper preparation ensures the session runs smoothly and comfortably for the client.

ii. Tools and Materials Used

● Foot basin with warm water and spa salt/herbs

● Nail clipper, cuticle cutter, pusher, and nail buffer

● Foot scrub and moisturizing lotion

● Clean towels, gloves, and foot brush

● Cotton pads, nail polish remover

iii. Link to UMK Theory & Practice

● This activity applies knowledge of workplace preparation, hygiene, and safety, as taught in beauty and foot therapy modules in spa massage and therapy subject and OSHA subject.

● In the morning, I carried out Raja Sehari Package 1 together with my partner. The package included of Facial totok, Body scrub, Aura bath, Herbal steam (tangas) and Free of Citrus foot soak, lip facial, and herbal drink. My partner and I divided the tasks to ensure smooth workflow and customer comfort throughout the session. In the afternoon slot, I performed a Signature Body Massage for another customer to relieve tension and improve blood circulation.

ii. Equipment Used

● Totok and lip facial products

● Body scrub, aura water, and bath container

● Herbal steam ingredients, tangas stool, and steamer

● Citrus foot soak water and herbal drink

● Aromatherapy massage oil, clean towels, and massage bed

iii. Link to UMK Theory & Practice

● This activity applied knowledge from spa therapy, traditional treatments, and client management in spa massage and therapy, TCM and Spa management subjects. Techniques like massage, totok facial, and traditional care were practiced in line with UMK praktical class.

iv. Issues & Challenges

● Time management was essential due to the length of the package. Coordinating tasks between two therapists also required teamwork.

v. Solutions

● My partner and I planned clear task divisions and maintained good communication to ensure a smooth treatment experience.

● I performed a complete treatment including of Body scrub to remove dead skin cells and brighten the body.

24K facial using gold-based products for glowing and anti-aging effects. Facial totok, a pressure-point massage on the face to improve blood flow and relieve stress.

ii. Equipment Used

● Body scrub, exfoliating gloves, and clean towels

● 24K facial set (cleanser, serum, gold mask, moisturizer)

● Facial totok oil

● Cotton pads, sponge, and treatment bowl

iii. Link to UMK Theory & Practice

● This activity applies techniques from spa and facial therapy modules in beauty treatment and spa massageandtherapy subjects, including facial massage, anti-aging treatment, and full skin care routines.

iv. Issues & Challenges

● Ensuring each step is performed correctly and tailored to the client’s skin type.

v. Solutions

● Followed the proper treatment procedure, used suitable products, and asked for client feedback to ensure comfort and effectiveness.

● I performed a Signature Body Massage for a customer. This treatment helps relieve muscle tension, improve blood circulation, and promote overall relaxation and comfort.

ii. Equipment Used

● Aromatherapy massage oil

● Massage bed and clean towels

● Tissue and sanitizing materials

iii. Link to UMK Theory & Practice

● This treatment applies massage techniques like effleurage, petrissage, and tapotement, as learned in Traditional Spa and Massage Therapy modules. I also practiced client communication and safety measures.

iv. Issues & Challenges

● Adjusting the massage pressure according to the client’s comfort and focusing on specific areas of concern.

v. Solutions

● I discussed with the client beforehand to understand their needs and adjusted the pressure during the session based on their feedback.

i. Work Process Involved
I completed two tasks:

1. Organized and arranged spa items, including treatment products, towels, tools, and stock supplies.

2. Performed a facial treatment on Madam as part of my training, involving cleansing, exfoliation, facial massage, mask application, and moisturizing.

   
   

ii. Equipment Used

● Facial care products (cleanser, scrub, mask, toner, moisturizer)

● Facial sponges, towels, and treatment bowls

● Storage racks or containers for organizing spa items

iii. Link to UMK Theory & Practice
● This activity is linked to spa environment management and facial therapy, which were covered in beauty and spa therapy modules. It involves hygiene, organization, and correct facial treatment techniques.

iv. Issues & Challenges
● Ensuring items were arranged properly by category and performing facial massage with the correct technique.

v. Solutions
● I organized items based on type and usage, and followed each step of the facial procedure as taught during training.

ii. Equipment Used

● Aromatherapy massage oil

● Massage bed & clean towels

● Support pillow

● Tissue & sanitizing supplies

iii. Link to UMK Theory & Practice
● This task applied massage techniques such as effleurage, petrissage, and tapotement, learned in the Spa Massage and Therapy module. I also practiced client care and professional communication.

iv. Issues & Challenges

● Client reported muscle stiffness in specific areas that required deeper pressure

● Maintaining my own body posture to avoid fatigue during treatment

v. Solutions

● I asked the client in advance about areas of concern and adjusted the massage accordingly

● I maintained a proper ergonomic posture and rested after the session.

i. Work Process Involved
● I performed a complete foot spa treatment which included

Foot soak in warm water with have spa salt himalayaand citrus to soften the skin, Foot scrub to exfoliate dead skin cells, Nail buffing to smoothen and shine the nails and Removing heel cracks using a foot file or callus remover tool.

ii. Equipment Used

● Warm water with spa salt/herbs

● Foot scrub

● Crack/callus remover tool

● Nail buffer and nail clipper

● Clean towels, gloves, and moisturizing lotion

iii. Link to UMK Theory & Practice
● This activity applied knowledge from foot therapy and spa care modules, including hygiene, safe tool handling, and proper foot treatment techniques.

iv. Issues & Challenges
● Handling severely dry or cracked heels required gentle care and precision to avoid discomfort or injury.

v. Solutions
● I used appropriate, gentle techniques and ensured the client remained comfortable. I also gave post-treatment foot care advice.

● I attended a simple farewell gathering held at the spa with Madam and my internship partner.

● Madam cooked nasi lemak as a special meal for the occasion.

● The gathering was casual and private, attended by Madam, her child, my partner, and myself.

● We enjoyed the food together while sharing memories and reflecting on the internship experience and madam read a doa selamat us.

ii. Equipment Used

● Eating and drinking utensils

● Light decorations in the spa area

● Home-cooked food and drinks prepared by Madam

iii. Link to UMK Theory & Practice

● Demonstrated workplace ethics, appreciation and professional relationship-building, as taught in the Professional Ethics in corporate relationship in spa sector and spa management module.

iv. Issues & Challenges

● No major issues, only ensuring the environment remained calm and not have customes come on that time spa operations.

v. Solutions

● The event was held during a free period to avoid overlap with client appointments.

● Ensured cleanliness of the spa after the gathering.

i. Work Process Involved
● I conducted a full body massage and facial treatment for Madam’s child as part of my practical training.
The session was also recorded as video content for spa promotion on social media. This activity helped strengthen my treatment techniques, communication skills, and confidence.

ii. Equipment Used

● Aromatherapy massage oil

● Massage bed & clean towels

● Facial kit (cleanser, scrub, mask, moisturizer)

● Phone for recording

● Video editing software

ii. Link to UMK Theory & Practice
● I applied knowledge from Spa Massage, Facial Therapy, and Digital Marketing modules including massage techniques, facial care, and social media promotional strategies.

iv. Issues & Challenges
● Ensuring correct techniques while being recorded, and maintaining the model’s comfort throughout the session.

v. Solutions
● I prepared in advance, organized the treatment steps properly, and created a calm environment for both treatment and filming.

i. Work Process Involved

● I designed and prepared label stickers for a new spa product, including the product name, usage instructions, ingredients, and benefits.

● I carried out a complete spa treatment for Madam, which included Facial to cleanse and refresh the skin, Face acupressure (totok) to stimulate blood flow and reduce facial tension and also Full body massage to relax the entire body and relieve stress

ii. Equipment Used

● Laptop and phone with a design app like Canva.

● Oil massage products

● Aromatherapy massage oil

● Massage bed & clean towels

iii. Link to UMK Theory & Practice

● Designing stickers relates to branding and product marketing, as taught in corporate relationship in spa sector remodules.

● The spa treatments applied facial, acupressure, and massage techniques learned in Spa massage and Therapy and Beauty Treatment subjects.

iv. Issues & Challenges

● Finding a suitable label layout that is clear and visually appealing

● Managing physical stamina during the full body massage

v. Solutions

● Used professional templates and referred to existing designs for guidance

● Took adequate rest before the session and adjusted massage pressure based on Madam's comfort.

● Tidying the spa area like vacuum and sanitize equipment, wipe down surfaces, and prepare fresh towels.

● Setting up the manicure station like as fill a basin with warm water, arrange nail clippers, pusher, files, buffers, and polish.

● Carrying out the manicure like as soak hands, trim and shape nails, gentle hand massage and apply lotion.

ii. Equipment Used

● Vacuum and sanitizing wipes

● Clean towels

● Hand soak basin with warm water + salt

● Manicure tools (nail clipper, cuticle pusher, nail file, buffer, nail polish)

● Gloves and hand sanitizer

iii. Relation to UMK Theory & Practice

● Spa hygiene and workspace setup from the spa management and facilities management modules.

● Manicure techniques and customer care skills from Beauty Treatment & Customer Service courses.

iv. Issues & Challenges Faced

● Completing the spa cleaning quickly before client arrival.

● Maintaining appropriate pressure and comfort during the hand massage for sensitive clients.

v. Solutions

● Scheduled cleaning tasks ahead of the afternoon session.

● Communicated with the client to adjust massage pressure .