Ivan V - Chats by https://padlet.com/astramentore/w2t413ztdxje748s en-us 2023-02-03 13:37:42 UTC 2025-04-24 07:16:33 UTC hello@padlet.com Let's avoid making line spaces between sentences in one message. If you think the space should be, just send phrases/sentences as 2 separate messages: astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467572149 2023-02-03 13:38:03 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467572149 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467573827 2023-02-03 13:39:21 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467573827 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467575227 2023-02-03 13:40:28 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467575227 Change suggestions roadmap phrase to one more powerful and engaging: astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467584618 2023-02-03 13:46:13 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467584618 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467584930 2023-02-03 13:46:29 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467584930 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467588376 2023-02-03 13:48:58 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467588376 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467590316 2023-02-03 13:50:26 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467590316 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467594389 2023-02-03 13:53:29 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467594389 Responsiveness: you asked for 2-3min, but updated the user in 8 min. Let's pay attention to our absence time and get back to the user within the timeframe you stated (5min is max) astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467608492 2023-02-03 14:04:12 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467608492 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467609215 2023-02-03 14:04:42 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467609215 Issue Acknowledgment: astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467623380 There is no need to do everything yourself, ask the user to tell more about their issue, clarify what they are trying to achieve, restate the issue back to see you're on the same page with the user. Before investigating the issue, it's essential to gather the details and understand it to check the case properly, and then share your findings + solution]]> 2023-02-03 14:14:41 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467623380 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467624493 2023-02-03 14:15:29 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467624493 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467625002 2023-02-03 14:15:49 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467625002 Issue Solution: astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467632110 since the issue wasn't fully acknowledged, and there are no findings shared about the issue investigation and your findings, it's not clear why the article about domain connection via NS was linked to the user. Besides, we don't send article links in chats, as it's essential to explain what the issue is and/or why the issue occurred + guide the user on how to solve it in the chat

Let's change it and your findings, explain why the issue occurred if it's not clear, tell the user how it can be resolved, guide the user. This way you work in cooperation, you respect the user, you treat the user as your partner.]]> 2023-02-03 14:20:37 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467632110 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467635480 2023-02-03 14:22:53 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467635480 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467636942 Chat link]]> 2023-02-03 14:23:49 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467636942 Chat closing: astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467646960 we should always add a closing message to sum up our conversation with the user, create a room for future assistance]]> 2023-02-03 14:30:33 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467646960 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467647510 2023-02-03 14:30:58 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467647510 Suggestion presentation: astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467672466 Good job with the suggestion, the feature is explained, the screenshot is added for the user to check how it looks like. Let's make it even better and connect the suggestion to the suer's site/account + customize the value to explain why the feature is beneficial for them. After that, send the link to the tab + ask the user to click on the "create automation button, so they go through the process themselves.]]> 2023-02-03 14:47:51 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467672466 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467673099 2023-02-03 14:48:16 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467673099 Implementation: astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467675817 encourage implementing the suggestion together while you're in the chat, and avoid asking "Can I help you with anything else?" ]]> 2023-02-03 14:49:41 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467675817 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467676204 2023-02-03 14:49:58 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467676204 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467677432 2023-02-03 14:50:51 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467677432 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467679232 2023-02-03 14:52:05 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467679232 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467683489 2023-02-03 14:54:27 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467683489 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467684789 2023-02-03 14:55:27 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467684789 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467685937 Chat link]]> 2023-02-03 14:56:22 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467685937 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467717370 2023-02-03 15:17:14 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2467717370 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2471421162 2023-02-07 09:05:36 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2471421162 Issue Solution: astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2471423158 You've shared with the user 2 options for solving their issue, which is great! 
It's also important to suggest guiding them through the steps, show how the options can work for the user

+ "I'm afraid" sounds not confident, better to change it to smth like "Please note that currently, it's not possible"]]> 2023-02-07 09:07:34 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2471423158 Issue acknowledgment + Assertiveness astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2471430080 It's okay to ask additional questions, clarify the details to have enough info for the issue investigation. Also, it's great to be honest with the user. However, we should still sound confident, professional, and express our thoughts clearly.]]> 2023-02-07 09:12:42 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2471430080 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2471431005 2023-02-07 09:13:15 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2471431005 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2471434394 Could you please clarify the site name and submenus names, as well as the elements the submenus should be linked to?]]> 2023-02-07 09:16:13 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2471434394 astramentore https://padlet.com/astramentore/w2t413ztdxje748s/wish/2471437574 I see, thanks for explaining this to me. Kindly note that I've checked the info further, and currently, it's not possible to like a specific slide in the slide show]]> 2023-02-07 09:18:32 UTC https://padlet.com/astramentore/w2t413ztdxje748s/wish/2471437574