WSQ LPM Performance Management by Mad Scientist Mia https://padlet.com/Learn316/w16u9fx40knnzqcn AXA en-us 2020-05-18 00:17:09 UTC 2022-12-16 06:20:55 UTC hello@padlet.com https://padlet.net/icons/png/1f4cb.png Important Information About Assessment Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667442 1. Complete your assessments on MS Form individually.

2. Keep your video on (in Zoom) while completing your assessment.

2. (Private Chat) your assessor to inform him/her that once you had completed.

3. Your facilitator will (Private Chat) you if you are Competent or Not Yet Competent for a specific assessment.

4. For each assessment, you will only have maximum 1 re-attempt.

5. If you are assessed to be not Yet Competent, you can appeal against the results by writing to your HR Dept. You will be notified of your appeal process within 3 working days.

Before you leave the class:
6.  Ensure that you received your result (C-competent or NYC-Not yet competent) and signed your assessment summary record form.
]]> 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667442 Group 1 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667443 Target:
Threshold: $500k to $560k,
Satisfactory: $561 to $620K,
Stretched: $621k and below]]> 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667443 Group 2 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667445 Threshold: 6-8%
Satisfactory: 9-11%
Stretched: 12% & above]]> 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667445 Group 3 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667447 Threshold: reduction of 2.7% to 2.8%
Satisfactory: reduction of 2.9% to 3.1%
Stretched: reduction of 3.2% and above]]> 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667447 Group 4 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667449 Threshold - 80% - 86%
Satisfactory - 87% - 94%
Stretch - 95% and above]]> 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667449 Group 5 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667450 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667450 Group 1 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667451 $]]> 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667451 Group 2 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667454 %]]> 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667454 Group 3 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667455 %]]> 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667455 Group 4 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667457 %

]]> 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667457 Group 5 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667459 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667459 Digital Learner Guide Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667461 Valid from 11 Aug 2020]]> 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667461 How to use this Padlet Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667462 Write your team's discussion for that activity or exercise into the Padlet.

Step 1: Look for the right column (Header/Number)
Step 2: Click on + in the column to start a new note. Key in your group’s responses. OR write your team's answer on piece of paper and upload by taking a picture (Using the camera)

Step 3: Click post.

To edit: Tap on the 3 dots (appear when you hover your note) and choose the pencil if you need to edit. 

]]> 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667462 Group 1 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667463 30%]]> 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667463 Group 2 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667464 30%]]> 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667464 Group 3 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667465 20%]]> 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667465 Group 4 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667467 35%

]]> 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667467 Group 5 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667468 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667468 Group 1 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667469 Shareholder

]]> 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667469 Group 2 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667470 Shareholders]]> 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667470 Group 3 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667471 Shareholder ]]> 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667471 Group 4 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667472 Business processes

]]> 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667472 Group 5 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667474 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667474 Group 1 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667475 Consolidating 2 vendors into 1, for fy 2020 - costs saving of $590 K]]> 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667475 Group 2 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667476 Increasing Profitability by 10% for FY2020]]> 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667476 Group 3 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667477 Cost containment
Achievement of 3% claim cost reduction in FY 2020

]]> 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667477 Group 4 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667478 Delivery of 90% of 2020 product roadmap as per scheduled timeline for FY2020]]> 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667478 Group 5 Learn316 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667479 2020-05-18 00:17:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/578667479 Discuss the following: william_tan2 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/626488138 1. CHALLENGES faced in executing the Performance Appraisal; &
2. EXPECTATIONS from the course]]> 2020-06-15 00:24:09 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/626488138 Test Page https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676610880 Testing]]> 2020-08-12 02:35:43 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676610880 Group 1 william_tan2 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676610954 2020-08-12 02:35:47 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676610954 hello https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676611320 2020-08-12 02:36:13 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676611320 Group 4 (Yee Ling, Kai Ning, Jean, Pankaj, Kevin) https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676612616 1. Challenges
  - No willing to share much (not met)
  - Misalignment in the review and expectations (met)
  - Staff disagree with assessment and try to justify too much on the performance (met)
  - Gen Z expecting everything to be black and white (partially met)
  - KPI have been set initially but due to evolution of work and ad-hoc activities or change of priorities they are not reviewed or updated and hence facing challenge during performance appraisal (partially met)
  - Managing emotions from staff (not able to accept feedback, disagree with feedback) (met)
  - Different perspectives between staff and manager, staff will look at their own achievement (more towards themselves), as manager looking at a bigger picture (not met)
  - Purpose of the performance appraisal may be missing sometimes (met)
  - Managing evolution and promotion (not met)
  - Not everything is measurable (met)
  - Given current situation with WFH arrangement, challenge to measure (partially met)


2. Expectations
  - How to define the goals? (met)
  - What can be the best mix from qualitative/quantitative measure? (met)   
  - Any framework to use? (partially met)
  - Measuring framework in place? (partially met)
  - Learn the different style in order to help the staff? Different ways of managing? (partially met)
  - Identify and manage underperformance and discussion during appraisal (not met)
  - Handling the evolution/growth discussion (partially met)
  - How effectively are we using online training tools for learning and growth (not met)

]]> 2020-08-12 02:37:47 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676612616 Group 3 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676620370 (Patrick, Vincent, Yee Jing, Jacelyn, Dorlisa)

Challenges
  • appraisee not engaged/disconnected
  • appraisee doesn't see value
  • Expectations not aligned
  • appraisee & appraiser perception not aligned, appraisee doesn't see own shortcomings
  • identifying root cause for performance shortcomings
  • having 2-way feedback 

Expectations
  • learn to give constructive feedback that will result in concrete progress
  • how to 'customise' coaching style to different individuals
  • become more competent in identifying personal development areas for staff
]]> 2020-08-12 02:46:35 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676620370 Group 2 (Dhanesh, HuayChin, Jasmine, Wendy, Ai Ling) https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676621468 Managing Staff expectations -
ask for promotion, pay increase when staff is not ready (but he thinks he is ready)

Handling staff emotion when tackling a negative issue

Rewarded but staff asks for more

Communicating - get their focus, eye-contact, share their feeback

Expectations:
1) How to manage staff emotion
2) How to enhance communication during feedback session - Listening to staff 
3) Manage Changes
4) How to motivate staff (non-monetary basis)
5) To further develop the performance appraisal skills of Manager
6) Managing difficult employees (defensive)]]> 2020-08-12 02:47:53 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676621468 Group 1 (Storm, Joanne, Chow, Michelle, Shirley) william_tan2 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676622289 Challenges:
1. Staff expect supervisor to know what they have contributed.
2. Misalignment in expectation easily lead to comparison.  Staff tends to  ask for example as their comparison - unhealthy comparison.
3. People get emotional.
4. How to communicate to under performer.
5. Staff who want pay increase but not added responsibility
6. Virtual appraisal (WFH) - risk the lack of human interaction

Expectations:
1. How to deal with appraisal objectively while managing emotions
2. How to manage extreme performer (good & bad)
3. How to change manage team expectation n perception.]]> 2020-08-12 02:48:50 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676622289 Yee Ling https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676671319 Product Roadmap Delivery - To deliver 90% of 2020 product roadmap as per scheduled timeline
Threshold - 80% - 86%
Satisfactory - 87% - 94%
Stretch - 95% and above]]> 2020-08-12 03:45:38 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676671319 Kai Ning https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676671695 Achieve S$4.4 mil in claims cost containment by 31 Dec 2020

]]> 2020-08-12 03:46:06 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676671695 VH https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676671718 Cost containment through vendor management]]> 2020-08-12 03:46:08 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676671718 Jacelyn https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676671836 Able to handle all BAU tasks with minimal supervision by end Oct 2020

Measures: No. of times asked for advice

Achievement levels: 
Threshold: Above 21
Satisfactory: 11 to 20
Stretched: 0 to 10]]> 2020-08-12 03:46:16 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676671836 Wendy-Teamwork https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676671925 2020-08-12 03:46:22 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676671925 YJ https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676672155 Context: Monthly/Regular reporting

Objective: Take ownership within areas of responsibility, with on-time delivery at a high-level of confidence in results.

Measurement of success: 1.        Improved consistency of results delivered in terms of quality (sufficient detail and analyses, less errors and rework, more independent) and timeliness.]]> 2020-08-12 03:46:39 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676672155 Storm https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676672197 Objective - Team Culture

Support Pulse initiatives and improving employee engagement results

Achievement levels
Threshold 80% / 85%
Satisfactory 86% to 92%
Stretched 93% to 100%

]]> 2020-08-12 03:46:42 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676672197 Jasmine https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676672262 Claims cost containment - Achieve S$4.4m by end Dec 2020]]> 2020-08-12 03:46:47 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676672262 Dhan https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676672293 Error control ; with less than 5 errors reported and demonstrate the checks done.]]> 2020-08-12 03:46:49 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676672293 Dorlisa https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676672680 Bring out customer-first messaging in communications materials]]> 2020-08-12 03:47:20 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676672680 Michelle https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676673113 Generate X leads for X campaign by Dec 2020]]> 2020-08-12 03:47:49 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676673113 Kevin https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676695708 Contribute to improve Customer NPS through delivery and operating high quality and reliable digital applications and solutions 
Threshold: operate existing digital applications and having NPS increased
Satisfactory: operate existing applications, deliver 1 to 3 new applications and having NPS increased
Stretch: operate existing applications, deliver 4 or more new applications and having NPS increased]]> 2020-08-12 04:17:13 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676695708 Wendy https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676695789 Meet annual budget of S$23m by end Dec 2020]]> 2020-08-12 04:17:20 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676695789 Chow https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676701625 Reducing x numbers of vendors into x number, starting from Q3 2020, within next 12 months.]]> 2020-08-12 04:24:59 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/676701625 ACHIEVEMENTS william_tan2 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/690338509 Group 1



Group 2



Group 3



Group 4]]> 2020-08-20 20:01:04 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/690338509 CONDUCT william_tan2 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/690340330 Group 1 



Group 2 



Group 3




Group 4]]> 2020-08-20 20:01:49 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/690340330 TARGETS william_tan2 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/690342282 Group 1



Group 2




Group 3




Group 4




]]> 2020-08-20 20:02:45 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/690342282 ENABLEMENT william_tan2 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/690343078 Group 1




Group 2




Group 3




Group 4



]]> 2020-08-20 20:03:11 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/690343078 DEVELOPMENT william_tan2 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/690344727 Group 1



Group 2




Group 3




Group 4

]]> 2020-08-20 20:03:59 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/690344727 Group 1 william_tan2 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/690816991 Before Meeting
1. Retrieve the goal settings
2. Write down the observations against each goal
3. Message to send across - key things 
4. Agenda for the meeting - the goal you set earlier and the areas of improvement
5. To discuss on the next step
6. Deciding on the location for discussion - Formal &]]> 2020-08-21 02:58:25 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/690816991 Group 2 william_tan2 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/690817146 What to do/not do during the meeting?
- Be objective
- Be on time

Try to listen more to the staff, let them talk to air their grievances so that they feel they are heard.
Seek to understand their values and expectations, then try to steer the conversation to align the targets and expectations.


- 

]]> 2020-08-21 02:58:36 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/690817146 What t william_tan2 https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/690817751 2020-08-21 02:59:25 UTC https://padlet.com/Learn316/w16u9fx40knnzqcn/wish/690817751