Empathy activity by https://padlet.com/iovramenko28/vxpe8tevru4tymlz en-us 2022-07-14 08:50:37 UTC 2022-12-14 10:11:20 UTC hello@padlet.com https://padlet.net/icons/png/1f499.png 1. iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246144039 2022-07-19 11:59:03 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246144039 iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246144527 Rosie, as I've mentioned, I don't know, but let me check]]> 2022-07-19 12:00:15 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246144527 The expert's tone was too assertive / robotic / inert without empathetic phrases meant to support a concerned user. iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246144862 2022-07-19 12:01:10 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246144862 You noticed the expert's attempt to express empathy, but they didn't look & sound organic in that conversation. iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246145112 2022-07-19 12:01:56 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246145112 They expressed compassion in response to the user’s confusion, language gap, slow pace. When needed, they showed admiration of their success. iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246145268 2022-07-19 12:02:28 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246145268 iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246147073 Yes, it's really confusing. But no worries, I'll try to solve it asap]]> 2022-07-19 12:07:29 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246147073 iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246147456 I understand it might be confusing, will do my best to check the issue further and share my findings, Rosie]]> 2022-07-19 12:08:36 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246147456 2. iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246148166 2022-07-19 12:10:17 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246148166 iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246148312 I see you can't bring up your Wix sites, right?]]> 2022-07-19 12:10:38 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246148312 iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246148662 Got it, let's check what can be done in this case. Can you please tell me more details about your issue first?]]> 2022-07-19 12:11:19 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246148662 iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246151007 Oh, I understand your concern. Will do my best to check what's happening to your live site, and hope your day'll become better  ]]> 2022-07-19 12:17:10 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246151007 3. iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246153533 2022-07-19 12:23:35 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246153533 iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246154190 Unfortunately, I cannot help you with https://admin.limefox.app/admin/login. This is out of my scope.
Probably, they are experiencing some technical issues, so contact GoDaddy
]]> 2022-07-19 12:24:53 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246154190 iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246155463 Tom, I really want to help you and I'd feel the same way if I experienced this issue, but I don't see any issues on our end. You can simply contact GoDaddy as they're your domain registrar, ask what happened and why they cannot solve the issue ]]> 2022-07-19 12:27:31 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246155463 iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246158624 I know how important it is to have your site active for clients to visit it and purchase your products, and I understand your frustration in this case. Tom, upon checking your domain settings, I see it's properly connected to Wix, that's why I'd like to ask you to get in touch with GoDaddy, and check the issue on their end]]> 2022-07-19 12:34:52 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246158624 4. iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246165117 2022-07-19 12:46:38 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246165117 iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246171122 I'm so sorry if this is frustrating! Kindly note that as you didn't cancel your plan 2 months ago, it renewed automatically, as it always happens to plans purchased from Wix. Premium Plans can be refunded within first 14 day, so now it's not possible to issue a refund for your plan renewal. Again, I'm really sorry for that and hope you understand the situation occurred]]> 2022-07-19 12:56:09 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246171122 iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246172687 Our system shows that you didn't cancel your Business Unlimited plan's renewal. If you don't want to use it, you can cancel it now and wait for the plan to expire]]> 2022-07-19 12:58:08 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246172687 iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246180466 I'm sorry you've encountered such an experience with using our platform, and thank you for sharing your emotions with me. Please be advised that since the auto-renewal for your Business Unlimited plan was still active, this caused the automatic charge. I’m afraid this condition won't let our billing system issue a refund, however, what we can do now is making sure the auto-renewal is disabled to avoid future charges]]> 2022-07-19 13:11:51 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246180466 5. iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246184110 2022-07-19 13:17:16 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246184110 iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246184953 My biggest pleasure, you did a great job, Goran! ]]> 2022-07-19 13:18:25 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246184953 iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246185486 Always welcome!]]> 2022-07-19 13:18:56 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246185486 iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246186585 Ok, now I'm going to end the chat. Let us know if you need any assistance in the future ]]> 2022-07-19 13:20:07 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246186585 iovramenko28 https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246188537 ___________________________________________________________________________________________________________________________________________________________________________________________________]]> 2022-07-19 13:22:37 UTC https://padlet.com/iovramenko28/vxpe8tevru4tymlz/wish/2246188537