Enthusiastic consultation

Easy to use: Simple layout, friendly interfact

Fast ordering: Quick search, fast checkout.

Clear product info: Details about dosage, price, and availability.

Convenient delivery: Same-day shipping in many areas.

For medicines, supplements, cosmetics, and non-machine medical devices:
  → Free return/exchange for manufacturer defects (e.g. discoloration, uneven color, broken tablets, separated or clumpy creams, layered suspensions, etc.).
  → Free if unused and sealed; 30% restocking fee if packaging is missing (for boxed items).

For medical equipment (machines):
  → Free within 1 year for manufacturer defects (with all components intact).
  → Free if unused; 30% fee if used or missing packaging.

- COVID-19 treatment drugs containing Molnupiravir, Cancer medications priced from 5 million VND, Injectables, cold-chain products, Custom orders, project-based items, Split-dose products, Items without guarantee seals or tamper-evident packaging, Liquid (e.g., sprays), cream/gel-based products (e.g., topical tubes), Single-use or hygiene items: test pens/strips, socks, splints, needles, etc.

- Promotional or giveaway items

- Products no longer intact (e.g., cut blister packs, multi-pack items with one or more units used)

To receive the refund, customers have two options:

- Refund at the store: Receive cash directly at the counter.

- Bank transfer:

Long Chau sends a link via phone number for customers to fill in account information.

After confirmation, refund within 2–3 working days.

Deduct from the next order: Applicable if the customer agrees, usually used for loyal customers or small orders.

Every purchase from 150,000 VND or more on promotional products qualifies for a lucky draw worth 25 million VND, with 20 winners.

Many other attractive offers are also available.

1. Cash on Delivery

2. Bank Transfer (QR Code)

3. ATM or Bank Account Payment

4. International Cards

5. E-wallets

1. Standard Shipping – The order will be delivered to their address by a delivery service.

2. In-store Pickup – they can pick up the order at the nearest Long Chau Pharmacy.

Slow app performance during peak time

Order tracking delays or missing real-time updates

Some users find the payment process confusing, especially during their first-time use

Occasional app crashes during checkout

Therefore, pharmacies need to address this issue to create a good ordering experience for customers.

The system automatically identifies the medicine, dosage, and suitable time to take it.

Sends timely notifications based on the doctor’s prescription or user settings.

Personalizes the schedule based on health records, age, and medication habits.

Suggests refills or monitors progress after a few days of use.

The system will then issue a return code and instruct the customer to send the product to the nearest store.

The pharmacy will quickly check the product to see if it is still in its original packaging, unused and within the expiration date.

– Purchase invoice (paper or e-invoice) for system verification.

– Image or intact product, with full label and barcode.

– Original prescription if prescription drug – required to ensure correct person, correct prescription.

If valid: proceed to refund or send a new product

If invalid: refuse and clearly state the reason to the customer