what else the client sees or experiences about a clinic before they even get to the consultation room or even get to the clinic by https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm Post your response to the discussion topic by clicking the plus button below. en-us 2024-09-02 14:33:24 UTC 2024-09-03 15:39:06 UTC hello@padlet.com https://padlet.net/icons/8.0/png/1f436.png https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374498 The area the clinic is in

]]> 2024-09-03 15:35:45 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374498 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374646 reception

]]> 2024-09-03 15:35:50 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374646 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374674 Lobby, CSR, exam rooms, odors, other animals, google reviews, parking lot

]]> 2024-09-03 15:35:52 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374674 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374722 Cleanliness

]]> 2024-09-03 15:35:54 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374722 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374725 Reviews in Google

]]> 2024-09-03 15:35:54 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374725 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374730 cleanliness, how many people are waiting in the lobby, how the client is greeted


]]> 2024-09-03 15:35:54 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374730 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374787 Cleanliness

]]> 2024-09-03 15:35:57 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374787 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374800 Reviews

]]> 2024-09-03 15:35:58 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374800 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374822 Reviews online

]]> 2024-09-03 15:35:59 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374822 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374824 Location of the clinic

]]> 2024-09-03 15:35:59 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374824 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374842 Cleanliness

]]> 2024-09-03 15:35:59 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374842 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374847 Online reviews

]]> 2024-09-03 15:36:00 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374847 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374860 The location/accessibility of the clinic

]]> 2024-09-03 15:36:01 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374860 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374950 How clean and well maintained it is

]]> 2024-09-03 15:36:02 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100374950 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375092 Facility of finding the clinic

]]> 2024-09-03 15:36:04 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375092 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375100 Clean/neat lobby

]]> 2024-09-03 15:36:04 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375100 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375121 The area/location of the clinic. The reception area (how busy it is, how clean it is)

]]> 2024-09-03 15:36:04 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375121 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375166 the parking situation

]]> 2024-09-03 15:36:05 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375166 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375170 Cleanliness and friendliness of staff

]]> 2024-09-03 15:36:05 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375170 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375235 Smell

]]> 2024-09-03 15:36:06 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375235 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375315 How the CSR team interacts with them over the phone / booking experience.

]]> 2024-09-03 15:36:07 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375315 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375327 How they were treated when making the appointment

]]> 2024-09-03 15:36:07 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375327 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375333 Smells

]]> 2024-09-03 15:36:07 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375333 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375392 Google reviews

]]> 2024-09-03 15:36:08 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375392 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375439 Cleanliness

]]> 2024-09-03 15:36:09 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375439 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375453 Other clients

]]> 2024-09-03 15:36:10 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375453 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375514 The clinics website and reviews

]]> 2024-09-03 15:36:12 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375514 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375523 The area

]]> 2024-09-03 15:36:12 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375523 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375539 The location of the clinic and it’s surroundings

]]> 2024-09-03 15:36:13 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375539 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375565 Parking

]]> 2024-09-03 15:36:14 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375565 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375606 Cleanliness of the clinic

]]> 2024-09-03 15:36:16 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375606 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375616 The atmosphere of the clinic (decorations, noise level, smell, appearance, tidiness)

]]> 2024-09-03 15:36:16 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375616 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375617 How easy the clinic is to find online

]]> 2024-09-03 15:36:16 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375617 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375618 Parking and ease of entry to the clinic, especially during covid having clear check in instructions

]]> 2024-09-03 15:36:16 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375618 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375621 Google review responses

]]> 2024-09-03 15:36:17 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375621 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375648 how they are greeted at the receptionist area

]]> 2024-09-03 15:36:17 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375648 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375654 How packed/small is the parking lot

]]> 2024-09-03 15:36:18 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375654 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375661 Reviews online

]]> 2024-09-03 15:36:18 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375661 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375696 Online Reviews

]]> 2024-09-03 15:36:19 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375696 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375720 The phone call to make the appointment

]]> 2024-09-03 15:36:20 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375720 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375721 reviews


]]> 2024-09-03 15:36:20 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375721 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375723 Cleanliness

Music

Smells

Separate area for cats?


]]> 2024-09-03 15:36:20 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375723 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375737 Google reviews/ online presence and vibe

]]> 2024-09-03 15:36:21 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375737 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375745 First impression of where the hospital is located and how easy it is to get there.

]]> 2024-09-03 15:36:21 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375745 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375755 Reviews

]]> 2024-09-03 15:36:21 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375755 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375812 Store front cleanliness


]]> 2024-09-03 15:36:23 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375812 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375815 Lighting/windows

]]> 2024-09-03 15:36:24 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375815 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375829 Privacy of rooms

]]> 2024-09-03 15:36:24 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375829 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375844 How well kept the outside of the hospital is

]]> 2024-09-03 15:36:25 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375844 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375849 other clients and their moods

]]> 2024-09-03 15:36:25 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375849 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375864 How long did they wait in the lobby were they given a reason or was it just brushed off

]]> 2024-09-03 15:36:26 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375864 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375873 Online reviews

]]> 2024-09-03 15:36:26 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375873 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375893 Lobby cleanliness, noise level, other client behavior and conversation

]]> 2024-09-03 15:36:27 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375893 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375900 Reviews, location

]]> 2024-09-03 15:36:27 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375900 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375936 The smell 😵🤢

]]> 2024-09-03 15:36:29 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375936 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375946 What the staff/techs/vets wear

]]> 2024-09-03 15:36:30 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375946 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375955 How noisy the front area or back area is

]]> 2024-09-03 15:36:30 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375955 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375985 How easy it is to find the clinic.

]]> 2024-09-03 15:36:31 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375985 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375988 The smell of the hospital/ the cleanliness of the exam rooms, the space provided to keep the patients separated.

]]> 2024-09-03 15:36:31 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375988 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375993 Receptionist

Check in desk

Waiting room appearance and cleanliness

]]> 2024-09-03 15:36:32 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375993 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375995 Location of the clinic

]]> 2024-09-03 15:36:32 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375995 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375996 ease of finding practice, ability to park/accessibility, cleanliness of lobby, professionalist of staff they might encounter

]]> 2024-09-03 15:36:32 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375996 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375998 The number of other dogs / animals in the lobby

]]> 2024-09-03 15:36:32 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100375998 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376002 Online reviews

]]> 2024-09-03 15:36:32 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376002 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376008 Online reviews, ease of scheduling an appointment, parking lot/external appearance

]]> 2024-09-03 15:36:32 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376008 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376053 The expressions of other clients who are leaving/walking out

]]> 2024-09-03 15:36:34 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376053 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376101 Social media presence

]]> 2024-09-03 15:36:36 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376101 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376109 Clean up stations if your companion animal has to go to the bathroom

]]> 2024-09-03 15:36:36 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376109 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376117 How the support staff accommodated them when arriving to the examination room

]]> 2024-09-03 15:36:36 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376117 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376158 Signage

]]> 2024-09-03 15:36:38 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376158 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376171 how the CSR's are communicating with one another, noticing any tension or unprofessionalism

]]> 2024-09-03 15:36:38 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376171 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376191 Online reviews

]]> 2024-09-03 15:36:39 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376191 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376221 Clean parking lot?

]]> 2024-09-03 15:36:40 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376221 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376241 Hours of availability

]]> 2024-09-03 15:36:41 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376241 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376243 Does it smell bad in the reception area

]]> 2024-09-03 15:36:41 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376243 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376244 Area and parking

]]> 2024-09-03 15:36:41 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376244 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376248 Reviews or website.

]]> 2024-09-03 15:36:41 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376248 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376299 Yelp/google reviews, the location of the clinic, the cleanliness of the lobby and the CSR greeting

]]> 2024-09-03 15:36:43 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376299 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376300 Cars in the parking lot

]]> 2024-09-03 15:36:43 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376300 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376320 Google reviews, area of town, word of mouth, name of the clinic, how confusing it is to get there, parking situation

]]> 2024-09-03 15:36:44 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376320 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376322 How the CSR speaks to them on the phone when they schedule the appointment/if they were able to easily get ahold of the clinic by phone

]]> 2024-09-03 15:36:44 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376322 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376326 How busy the place is, location, google reviews

]]> 2024-09-03 15:36:44 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376326 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376335 Location of clinic, parking situation, cleanliness of parking lot, smell of clinic

]]> 2024-09-03 15:36:45 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376335 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376353 Word of mouth

]]> 2024-09-03 15:36:46 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376353 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376375 Cleanliness. Parking accessibility. Front staff.

]]> 2024-09-03 15:36:47 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376375 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376411 The receptionist over the phone when asking questions or scheduling the appointment! As well as what others say about the clinic.

]]> 2024-09-03 15:36:48 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376411 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376596 Online reviews, website, possible social media

]]> 2024-09-03 15:36:56 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376596 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376607 Cleanliness, parking lot, lighting, seating comfort

]]> 2024-09-03 15:36:57 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376607 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376612 Enough parking and ease of getting into clinic

]]> 2024-09-03 15:36:57 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376612 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376614 Lights, open/closed sign

]]> 2024-09-03 15:36:57 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376614 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376619 Location, cleanliness, availability, friendliness of front staff, other patients behaviors

]]> 2024-09-03 15:36:57 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376619 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376621 -reviews online

-cleanliness of facility

-interaction with CSR

-overall flow of clinic

]]> 2024-09-03 15:36:57 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376621 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376634 Online reviews, if someone referred them, location of the clinic

]]> 2024-09-03 15:36:58 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376634 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376655 The cleanliness inside the clinic

]]> 2024-09-03 15:36:58 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376655 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376676 Time to get to clinic

]]> 2024-09-03 15:36:59 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376676 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376686 Pre-visit communication, clinic environment

]]> 2024-09-03 15:37:00 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376686 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376714 Google/Yelp reviews

The immediate area/neighborhood

The lobby and CSR desk

]]> 2024-09-03 15:37:01 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376714 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376778 How easy it is to access parking lot and finding parking

]]> 2024-09-03 15:37:05 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376778 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376812 Appearance of lobby (cleanliness, tidy, crowded loud)


Friendliness of CSRs


Attentiveness of techs

]]> 2024-09-03 15:37:05 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376812 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376868 Smells when you walk in

]]> 2024-09-03 15:37:07 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376868 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376885 Online about us page of the staff

]]> 2024-09-03 15:37:08 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376885 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376897 Cleanliness of clinic

How reception interacts with them and their pet

How the assistants and techs interact with them and their pet

If they have a long wait time

]]> 2024-09-03 15:37:08 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376897 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376902 The cleanliness of the waiting area, the noise level in the waiting area, and smells present, signage that identifies the practice,

]]> 2024-09-03 15:37:09 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376902 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376905 They might see upset clients leaving the clinic(grieving or truly upset), they might see soiled areas inside and out of the clinic, they could see an overwhelming amount of pets and clients in the waiting room, or they might see a team member taking a break and assume they are slacking off.

]]> 2024-09-03 15:37:09 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376905 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376940 the clinic’s reputation

]]> 2024-09-03 15:37:09 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100376940 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377010 Curb appeal of building

Cleanliness of waiting room

Demeanor of CSR

Professionalism of CSR

Atmosphere of waiting room

Wait times

Private area for anxious pets

Restroom availability

Amenities like drinks and snacks

]]> 2024-09-03 15:37:11 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377010 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377014 Reviews, Location, Front lobby, CR Staff

]]> 2024-09-03 15:37:11 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377014 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377022 The experiences of people they know that also go to the clinic

]]> 2024-09-03 15:37:12 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377022 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377034 Cleanliness and smell

]]> 2024-09-03 15:37:12 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377034 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377060 Bathrooms, water availability

]]> 2024-09-03 15:37:13 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377060 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377117 Smells in the office or just outside the office

]]> 2024-09-03 15:37:16 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377117 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377182 parking lot and lobby - if it’s convenient and accessible for them. If the lobby accommodates for their nervous cat or anxious dog

]]> 2024-09-03 15:37:18 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377182 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377217 Scheduling availability

]]> 2024-09-03 15:37:20 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377217 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377223 How easy it is to make an appointment, availability, parking lot, is google maps takes them to the correct place, surrounding areas, smells

]]> 2024-09-03 15:37:20 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377223 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377295 Overheard staff conversations

]]> 2024-09-03 15:37:24 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377295 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377309 Cleanliness/smell of the lobby, how in control other animals are (do they get moved into a room if disruptive?), timely greeting, patience with the animals

]]> 2024-09-03 15:37:24 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377309 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377328 Greetings from employees

]]> 2024-09-03 15:37:26 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377328 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377353 The ambiance and cleanliness of the clinic


How easy it was to find


How easy it was to schedule an appointment and speak with someone


]]> 2024-09-03 15:37:27 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377353 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377354 Online reviews

Friends opinions

Pictures from online

]]> 2024-09-03 15:37:27 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377354 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377416 If there are no rooms available d/t being behind

]]> 2024-09-03 15:37:30 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377416 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377443 Clinic cleanliness

Chaos?

Interactions between other clients and the front desk

Online reviews

Website


]]> 2024-09-03 15:37:31 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377443 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377455 Lighting and feeling of wait room and examination areas

]]> 2024-09-03 15:37:32 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377455 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377533 Social media account?

]]> 2024-09-03 15:37:35 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377533 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377540 Reviews - word of mouth or internet

Parking - how easy is it to find a spot, is it in a safe location

]]> 2024-09-03 15:37:35 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377540 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377611 Before they get to the clinic, yelp, google reviews, and the clinic website will impact the client’s first impression. Once at the clinic, parking, landscaping, and the lobby will also impact the client. The csr and medical staff will make the first human impression on the client.

]]> 2024-09-03 15:37:38 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377611 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377643 traffic, the organization of the parking lot, the accessibility to get to the clinic, the client service coordinators, the check-in-process, meeting the technician, the intake process, the quality of the consultation room (i.e is the temperature neutral, is it malodorous), the condition of the patient prior to, during, after after traveling to the clinic

]]> 2024-09-03 15:37:39 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377643 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377679 Travel time to clinic, cleanliness of practice, greeted upon entering the building, noise in lobby, offered water for client and patient.

]]> 2024-09-03 15:37:40 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377679 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377718 Friendly csr on the phone

]]> 2024-09-03 15:37:42 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377718 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377764 Reviews from other people

]]> 2024-09-03 15:37:44 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377764 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377765 Ease at scheduling appointment

]]> 2024-09-03 15:37:44 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377765 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377771 Temperament of techs and receptionists, cleanliness of lobby, sights, smells

]]> 2024-09-03 15:37:45 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377771 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377813 Lighting, noise

]]> 2024-09-03 15:37:47 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100377813 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100378594 Amount of seating and spacing of that seating. Not having to be near other clients especially with reactive or scared pets.

]]> 2024-09-03 15:38:15 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100378594 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100378652 Smells, cleanliness, flow of appointments, noises, csr interactions

]]> 2024-09-03 15:38:17 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100378652 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100378861 customer service while scheduling

]]> 2024-09-03 15:38:24 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100378861 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100378939 Online reviews

]]> 2024-09-03 15:38:27 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100378939 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100379028 Navigating to the clinic then parking there.

The clinical appearance both outside and inside; is is clean, up dated, spacious, seating availability.

How they are greeted when they enter and how long they have to wait. Are they being kept up to date with wait times?

Interactions with other staff including the DVM(s) and tech(s).

Quality of care received

]]> 2024-09-03 15:38:30 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100379028 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100379279 Response when they call in to make an appointment, how professional they are

]]> 2024-09-03 15:38:39 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100379279 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100380100 Carside check in, COVID policies/restrictions

]]> 2024-09-03 15:39:06 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100380100 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100380224 Wait times when scheduling over the phone or speaking with the CSR

]]> 2024-09-03 15:39:10 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100380224 https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100381018 How quick the response is

]]> 2024-09-03 15:39:38 UTC https://padlet.com/CVMProfessionalSkills/vvsfz3ka6knehflm/wish/3100381018