Enterprise Gojek Mind Map by Wan https://padlet.com/wantan3108/vutvzf473zl0ic21 Made with laf en-us 2022-06-15 16:52:30 UTC 2025-12-12 12:46:23 UTC hello@padlet.com GO-JEK wantan3108 https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222176298 2022-06-15 16:55:53 UTC https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222176298 Solution wantan3108 https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222195432 Implement user number masking mechanism. Drivers can call from the app, just like users, they can call drivers via the app. On the screen, only the username or driver's name will be displayed, without the respective cell phone numbers included.]]> 2022-06-15 17:19:39 UTC https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222195432 Problem wantan3108 https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222196228 Privacy violation by accessing customers' information, especially customer’s phone number and home address.]]> 2022-06-15 17:20:47 UTC https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222196228 Solution wantan3108 https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222198506 Create an official forum to accommodate and answer complaints or problems experienced by users.]]> 2022-06-15 17:23:35 UTC https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222198506 Problem wantan3108 https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222198661 There is no particular forum that can make it easier for customers to file a complaint about Go-jek’s services.]]> 2022-06-15 17:23:46 UTC https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222198661 Problem wantan3108 https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222199880 Lack of customer control in choosing the driver.]]> 2022-06-15 17:25:19 UTC https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222199880 Solution wantan3108 https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222200181 Users can view and select the driver closest to their location.]]> 2022-06-15 17:25:42 UTC https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222200181 Problem wantan3108 https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222200604 Errors and Lack of great offer regarding the usage of points, promos, discounts, and vouchers to keep customers engaged.]]> 2022-06-15 17:26:15 UTC https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222200604 Solution wantan3108 https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222200891 1. Do not do anything that may cause suspicion.
2. Provide more promos or packages to make customers loyal in using Go-jek services. 
3. Distribute voucher coupons evenly to all customers.
]]> 2022-06-15 17:26:36 UTC https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222200891 Cause wantan3108 https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222204534 1. The system detects the device that the customers are using has suspicious activities so Go-jek withdraws all of the vouchers.
2. Customers find it difficult to get promos when they want to use the services provided by the Go-Jek application. 
3. Uneven distribution of voucher coupons and only obtained by certain customers.


]]> 2022-06-15 17:31:21 UTC https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222204534 Cause wantan3108 https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222209664 The system randomly connects customers with drivers and sometimes gets drivers who are very far from the pick-up location.]]> 2022-06-15 17:38:14 UTC https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222209664 Cause wantan3108 https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222209897 Go-jek does not provide an official forum on its application to accommodate and answer complaints from users, or provide solutions to these complaints.]]> 2022-06-15 17:38:32 UTC https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222209897 Cause wantan3108 https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222210170 The increase in people's behavior on using online motorcycle taxi services compared to traditional motorcycle taxis.]]> 2022-06-15 17:38:52 UTC https://padlet.com/wantan3108/vutvzf473zl0ic21/wish/2222210170