IT Technical Support by Tim Evans https://padlet.com/timevansefc/ittechnicalsupport Work that needs to be completed en-us 2017-06-15 07:42:58 UTC 2025-10-31 03:34:06 UTC hello@padlet.com Tom Hughes https://padlet.com/timevansefc/ittechnicalsupport/wish/176515942 LO1
P1 - done
M1- not done
P2 -  need intro
LO2
P3 - done
LO3
P4 & M2 & D1 - done 
P5 - repair sheet - not done
P5 - Figure 1.1
P5 Different communication in IT helpdesk - done

]]> 2017-06-15 08:36:54 UTC https://padlet.com/timevansefc/ittechnicalsupport/wish/176515942 Hayden https://padlet.com/timevansefc/ittechnicalsupport/wish/176515952 P1- Done
P2- Done
P3- Introduction
P4- Done
P5- Communication Scenario/Role Play
P5- Fig 1.1 Done
Finish Fault+Repair

]]> 2017-06-15 08:36:57 UTC https://padlet.com/timevansefc/ittechnicalsupport/wish/176515952 Harry https://padlet.com/timevansefc/ittechnicalsupport/wish/176516117 I've completed all criteria.]]> 2017-06-15 08:37:59 UTC https://padlet.com/timevansefc/ittechnicalsupport/wish/176516117 David- https://padlet.com/timevansefc/ittechnicalsupport/wish/176516139 P1- done
p2- done
p3-done
p5-done
m1-done
d2-done
m2-done

]]> 2017-06-15 08:38:10 UTC https://padlet.com/timevansefc/ittechnicalsupport/wish/176516139 Billy https://padlet.com/timevansefc/ittechnicalsupport/wish/176516145 P1- No changes needed

P2- No changes needed

P3- No changes needed

P4- No changes needed

P5- No changes needed]]> 2017-06-15 08:38:11 UTC https://padlet.com/timevansefc/ittechnicalsupport/wish/176516145 Sam https://padlet.com/timevansefc/ittechnicalsupport/wish/176516173 Annotate the help desk picture.


Benefits of a help desk.


Fault log intro.


Finish fault log.


Triage.


]]> 2017-06-15 08:38:24 UTC https://padlet.com/timevansefc/ittechnicalsupport/wish/176516173 Need to complete JC https://padlet.com/timevansefc/ittechnicalsupport/wish/176516184 P1-Introduction
P3- Complete faults table and triage levels.
P5- Faults repair sheet, practical work (Roleplay)

]]> 2017-06-15 08:38:28 UTC https://padlet.com/timevansefc/ittechnicalsupport/wish/176516184 P1) DIFFERENT TYPES OF USERS: novice, experienced, specialist.P3) IntroductionInstant Messenger and Email Screenshots.HC https://padlet.com/timevansefc/ittechnicalsupport/wish/176516193 2017-06-15 08:38:32 UTC https://padlet.com/timevansefc/ittechnicalsupport/wish/176516193 Reece https://padlet.com/timevansefc/ittechnicalsupport/wish/176516197 HELP DESK !!

get picture of help desk and annotate.

P1 introduction describe users in more detail

fault log intro

fault repair sheet.

]]> 2017-06-15 08:38:33 UTC https://padlet.com/timevansefc/ittechnicalsupport/wish/176516197 JL https://padlet.com/timevansefc/ittechnicalsupport/wish/176516269 P2 Expand on Introduction
P3 Make an introduction
P2 finish text boxes near helpdesk screen shots.

]]> 2017-06-15 08:39:11 UTC https://padlet.com/timevansefc/ittechnicalsupport/wish/176516269 NJ https://padlet.com/timevansefc/ittechnicalsupport/wish/176516277 P5-faults and repair sheet]]> 2017-06-15 08:39:13 UTC https://padlet.com/timevansefc/ittechnicalsupport/wish/176516277 Brad F https://padlet.com/timevansefc/ittechnicalsupport/wish/176516326 P1-Different types of users.

P2(LO2)-need one more fault for table.

P4(M2)- different souces of information, needs completing.
(pro and cons)]]> 2017-06-15 08:39:32 UTC https://padlet.com/timevansefc/ittechnicalsupport/wish/176516326 Ben Povey https://padlet.com/timevansefc/ittechnicalsupport/wish/176516363 I have finished LO1, LO2 and LO3]]> 2017-06-15 08:39:45 UTC https://padlet.com/timevansefc/ittechnicalsupport/wish/176516363 Tom K https://padlet.com/timevansefc/ittechnicalsupport/wish/176516382 annotate help desk

fault log introduction

p5 helping to update anti virus
]]> 2017-06-15 08:39:51 UTC https://padlet.com/timevansefc/ittechnicalsupport/wish/176516382 Emma Fisher https://padlet.com/timevansefc/ittechnicalsupport/wish/176516559
Finish triage/ 4 levels
finish 1 more fault log report
role play]]> 2017-06-15 08:40:52 UTC https://padlet.com/timevansefc/ittechnicalsupport/wish/176516559 Introduction to P1- Describe the common issues the user might face. Need to add more to the user typesP2 and D1- Report and faults and support needed. Disadvantages of help desk Finish off role play https://padlet.com/timevansefc/ittechnicalsupport/wish/176516567 KD


]]> 2017-06-15 08:40:56 UTC https://padlet.com/timevansefc/ittechnicalsupport/wish/176516567 Hicham https://padlet.com/timevansefc/ittechnicalsupport/wish/176516581 Things I need to complete:

P1) DIFFERENT TYPES OF USERS: novice, experienced, specialist.

Instant Messenger and Email Screenshots.

]]> 2017-06-15 08:41:02 UTC https://padlet.com/timevansefc/ittechnicalsupport/wish/176516581 A.H https://padlet.com/timevansefc/ittechnicalsupport/wish/176516863
p1 intoduction and the last of the 10 most common faults 
p3 3 out of 5 of my fault logs 
p5 communications work  and maybe a little practical 
d1 help desk 

]]> 2017-06-15 08:42:34 UTC https://padlet.com/timevansefc/ittechnicalsupport/wish/176516863 NJ https://padlet.com/timevansefc/ittechnicalsupport/wish/177291941 2017-06-23 12:23:21 UTC https://padlet.com/timevansefc/ittechnicalsupport/wish/177291941