COMM 11000 8 Group 5 by

A – Ask, ‘What is a stake?’ = apply 5Ws + How to assess risk of and from miscommunication in specific challenge

peteres_babiak — 2024-01-15 21:39:51 UTC

potentially losing a client
setting a bad first impression with the trainer
Don't want to accidentally break bank policy

C – Consider resources and Generate solutions = What needs to be known or learned to address challenge successfully?

peteres_babiak — 2024-01-15 21:39:51 UTC

Resources available to us were dictated pretty clearly like the TDCanadaTrust and visa credit card issuing policy, specifically Document 5 Subsection 10

E – Evaluate (possible) solutions = evaluate considered options with MAPS: message, audience, purpose, style

peteres_babiak — 2024-01-15 21:39:51 UTC

tell him to reapply when old enough
Patiently address that he needs to wait just 10 months to apply without having to jump through any extra hoops
convince him to get one of his parents to sign as a guarantor

D – Draft and Deliver solution = revision, editing, proofreading, timeline considerations

peteres_babiak — 2024-01-15 21:39:51 UTC

F – Find out the problem: clarify and define the details of specific communication challenge

2025-09-12 17:27:22 UTC

The customer is currently 17 and therefore due to policy can not be assigned a credit card without a guardian signing as a guarantor. We need to communicate this to the customer in a manner that maintains him as a customer until he turns 18 so that he doesn't look for another financial institution to provide the credit card.