https://padlet.com/kerry_mcelroy/vsag2erlu4xf Group 3 en-us 2017-03-19 18:40:28 UTC 2017-06-12 11:35:00 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Ninja.png kerry_mcelroy https://padlet.com/kerry_mcelroy/vsag2erlu4xf/wish/161099420 1: Aggression including physical and verbal
2. Poor listening skills
3. Lack of self-esteem
4. Places own rights above the rights of others 
5. Avoidance including avoiding confrontation
6. Submissive including allowing own views to be misconstrued
7. Assertive including protecting own rights whilst upholding rights of others
8. Finding workable compromise
9. Acknowledging other's point of view
10. Clear direct communication
11. Appropriate and inappropriate use of assertive and non- assertive behaviours]]> 2017-03-20 09:27:18 UTC https://padlet.com/kerry_mcelroy/vsag2erlu4xf/wish/161099420 https://padlet.com/kerry_mcelroy/vsag2erlu4xf/wish/161126867 Direct communication is speech that conveys clear messages or that clearly directs actions. Direct communication is often used in the workplace to ensure clarity regarding who has the authority to give orders and what the orders are. Direct communication may be used when there is no room for discussion or compromise
:http://study.com/academy/lesson/direct-communication-definition-examples-quiz.html
The Public services need this type of communication due to the large quantities of orders that are given out, if they are not clear then mistakes will be made and this can lead to an ineffective workforce as well as endangering their safety.
it is not just their safety that may be endangered but the public as well who they are there to protect.

When an officer speaks to a public citizen who needs to be instructed about official expectations verbal skills are highly important. The officer must determine if English is a language that the person understands and can reasonably be expected to respond to. Once this is established clear commands such as put your hands behind your back, don't move, hand me your registration, and walk in a straight line must be communicated clearly. If the first language is not English the officer should frequently ask if he is being understood. Reaching in the wrong direction or failing to comply promptly with a police order could result in physical force or even death.
http://www.ehow.com/info_8512611_verbal-communication-skills-police-officers.html]]> 2017-03-20 11:34:49 UTC https://padlet.com/kerry_mcelroy/vsag2erlu4xf/wish/161126867 https://padlet.com/kerry_mcelroy/vsag2erlu4xf/wish/161127376 Effective communication is essential to a happy and productive work environment. The people within a workplace of any size need to feel that there are strong lines of communication that exist within the organization. Managers and employees should be allowed to speak to each other and receive information from each other in useful and supportive ways. 
Direct communication is speech that conveys clear messages or that clearly directs actions. Direct communication is often used in the workplace to ensure clarity regarding who has the authority to give orders and what the orders are. Direct communication may be used when there is no room for discussion or compromise.]]> 2017-03-20 11:37:34 UTC https://padlet.com/kerry_mcelroy/vsag2erlu4xf/wish/161127376 https://padlet.com/kerry_mcelroy/vsag2erlu4xf/wish/161128141 This form of communication is often used in the workplace to ensure that it is very clear who has the authority to give an instruction, and what that instruction is. Direct communication is used when there is no room for discussion or compromise, as the style doesn’t really allow for the listener to provide an opinion or viewpoint back to the speaker. 

Direct communication can appear to some as argumentative or rude. However there are times when direct communication can be seen as the only appropriate form of communication in an academic environment or in the workplace.

http://www.wordsworthreading.co.uk/images/Direct%20and%20indirect%20communication%20styles.pdf]]> 2017-03-20 11:41:11 UTC https://padlet.com/kerry_mcelroy/vsag2erlu4xf/wish/161128141 https://padlet.com/kerry_mcelroy/vsag2erlu4xf/wish/161128797 A point of view is an opinion, attitude or judgement of a person. 

Acknowledging other's point of view is act of recognizing the opinion, attitude or judgement of a person. ]]> 2017-03-20 11:43:56 UTC https://padlet.com/kerry_mcelroy/vsag2erlu4xf/wish/161128797 https://padlet.com/kerry_mcelroy/vsag2erlu4xf/wish/161131207 Direct communication involves saying what a person thinks and feels, and it is marked by active listening and effective feedback. It is clear, straightforward, and involves the two-way, free-flowing sharing of thoughts, feelings, and ideas. There is no pretense or hidden messages in direct communication; its purpose is quite simply to get or give information from one person or group of people to another.
http://www.goodtherapy.org/blog/psychpedia/direct-communication]]> 2017-03-20 11:53:33 UTC https://padlet.com/kerry_mcelroy/vsag2erlu4xf/wish/161131207 https://padlet.com/kerry_mcelroy/vsag2erlu4xf/wish/161132952 ' Avoidance is a series of techniques used by people to limit or cut off interaction between themselves and others' 
Its a type of communication behaviour as its non-communicative but still gives out signals to others. 
Avoidance can bee seen as cowardly, uncooperative, evasive, snobbish or passive- aggressive to some people. 
Avoidance is children can sometimes be linked to separation anxiety disorder and linked to adults by social phobia, agoraphobia or other anxiety disorder
Avoidance can have negative effects at work, with personal relationships and can also harm the 'avoider' 
BTEC NATIONAL Public Services Book 2

]]> 2017-03-20 12:00:20 UTC https://padlet.com/kerry_mcelroy/vsag2erlu4xf/wish/161132952 https://padlet.com/kerry_mcelroy/vsag2erlu4xf/wish/161132960 Assertive Definition: Someone who is assertive behaves confidently and is not frightened to say what they want or believe
http://dictionary.cambridge.org/dictionary/english/assertive

By being assertive to protect your self in times of need by being confident may also cause harm to others or intrude on their rights. ]]> 2017-03-20 12:00:22 UTC https://padlet.com/kerry_mcelroy/vsag2erlu4xf/wish/161132960 https://padlet.com/kerry_mcelroy/vsag2erlu4xf/wish/161133356 Submissive Behaviour including allowing own views to be misconstrued: 
1. Shying away from expressing own opinion 
2. Avoids disagreeing with other people in fear of them or hurting their feelings 
3. Usually quite introverted, communication usually quite 'floppy' 
4. Body posture will usually be quite reserved. 
5. Person will avoid conflict and will avoid being in the centre of attention. 
http://changingminds.org/techniques/assertiveness/submissive_behavior.htm]]> 2017-03-20 12:02:05 UTC https://padlet.com/kerry_mcelroy/vsag2erlu4xf/wish/161133356 https://padlet.com/kerry_mcelroy/vsag2erlu4xf/wish/161133588 if a compromise is required it is much easier if the people disagreeing approach the problem in an assertive way. this is because, through assertive communication, they can each say what they think, and people do not have to guess what is in the other's mind (which can easily be the case with avoidance or submissive behavior). respect is generated, plus a serious desire to sort out the problem in a way which satisfies both parties.  public service book ]]> 2017-03-20 12:03:07 UTC https://padlet.com/kerry_mcelroy/vsag2erlu4xf/wish/161133588 https://padlet.com/kerry_mcelroy/vsag2erlu4xf/wish/161134357 2017-03-20 12:06:18 UTC https://padlet.com/kerry_mcelroy/vsag2erlu4xf/wish/161134357