Getting to know all the Maybank Staff.

Met branch manager for submission of report duty.

Getting to know all the services available in the branch.

Submitted all documents to the branch manager.

Observed how the greeters greet customers and solve their inquiries.

Assisted customer to ActivateSecure2u.

Assisted customers to change limits for withdrawal through ATM and online transfer.

Assistedcustomer to register MAE app.

Update personal information such as contact number through ATM machine. 

Assisted customers for interbank transfer from ATM.

Assisted customers to register a Zest-i saving account in the MAE app.

Assisted customers to reset password using Maybank2u website. 

Assisted customer to reset password and changing security questions.

Assisted customers to create QR code for their business account.

Assisted customer to do thumbprint verification at customer service customer before proceed with card replacement at counter.

Assisted customer to check the status of account as customer could not withdraw the money at ATM machine.

Assisted customer to reset MAE's pin number through MAE app.

Assisted customer to activate secure2u activation through ATM machine.

Assisted customer to register online banking and activate the secure2u activation for online transfer.

Assisted customer on how to fill up the remittances form and making sure all the information are correct.

Checked all the documents for the current account opening of SME such as SSM, tendency agreement and IC of owner.

Printed the bank statement required by customers.

Assisted customer to do overseas transfer through MAE app by using USD currency rate.

Assisted customer to link ASNB account through MAE app to view the balance and other online transaction.

Assisted customer and explain the step on how to use the cheque machine.

Assisted customer to change the purchase limit, withdrawal and interbank transfer limit through ATM machine.

Assisted customer on how to apply Zest-i account through MAE app. This account is applicable for a new customer and the initial deposit is only RM10 .

Assisted customer on how to view statement of account through MAE app. The bank statement that can be viewed through the app is only within 1 year.

Assisted customer to update passbook and verification of identity has to make before updating the passbook because information of the account holder is not allowed to be disclosed to third party.

Check all the documents needed for opening saving account such as offer letter of university as the charges for initial deposit of opening account will be different. For student is RM50 provided offer letter of university and RM250 if there is no letter provided.

Assisted customer on how to make placement of fixed deposit through MAE app.

Checked all the required documents for opening Yippie-i account. Yippie-i account is an account for child age below 12 years old.

The documents needed for Yippie-i account are the birth certificates and parents must have Maybank account as the Yippie-i account registered under parent's name

Called companies for the employee's status verification as the employee has applied for housing loan.

Called customers for the collection of bank statements.

Assisted customer to call customer service centre for reporting scams.

Assisted customer to call customer service centre to unblock the online banking due to exceeded the number of attempt for password or failed in answering the challenge questions.

Explained to customer on how to change the transfer limit through Maybank2U full website.

Collected the documents for opening account for foreigners such as passport, visa and work permit to seek approval from Head Quarter in Kuala Lumpur. This process usually will take at least 2 weeks.

Explained to customers on the documents needed for credit card application such as salary slip and 6 months bank statements.

Assisted customer to check the balance payment for housing loan through MAE app.

Explained to customer on how to interbank transfer through ATM machine.

Assisted customer to set overseas withdrawal through ATM machine.

Explained to customers on the service charges applied on bank statement's request. RM10 per request for within 1 year and RM20 per request above 1 year.

Assisted customer on how to report scams over the counter by filling up the dispute form with the actual date and number of transactions.

Assisted customer apply MAE e-wallet card through MAE app.

Guided customers on how to deposit money through cash deposit machine.

Teenager who haven't reach the age of 18 years old have to bring along their parents and the original birth certificate to open IMTEEN account which is a saving account.

Assisted customer on the registration of SME First Account-i through Maybank2u full website.

Assisted customer on how to create QR code by using MaybankQRPay Biz.

Assisted customer on how to register online banking for company's account which have checker and maker. Both parties have to register their own online banking by using the access number given by the bank and create their own password.

Joint account are allowed to be open by siblings, parents and children or married couple.

Assisted customer on how to register online banking for company's account which have checker and maker. Both parties have to register their own online banking by using the access number given by the bank and create their own password.

Joint account are allowed to be open by siblings, parents and children or married couple.

Assisted customer to update their phone number through ATM.

Explained to customer on the fixed deposit promotion.

Assisted customer to block card due to scams.

Assisted customer on applying Premier Mudharabah Account-i through MAE app. This account is eligible for the customers who have a minimum deposit of RM50 thousand or have a loan up to RM250 thousand.

Excrete the date of the potential customers from customer database to promote credit card.

Assisted customer to do online banking through MAE app.

Checking all the required documents for the salary financing, housing loan and ASNB loan of the applicants.

Assisted customer to update the passbook.

Guide customer on how to pay credit card through ATM machine.

Assisted customer to open ASNB account for their child.

Assisted customer to check the outstanding balance of their loan through MAE app.

Assisted customer to unlock their online banking by calling the customer service and did verification with customers.

Assisted credit department to do e-stamping and printed out the certificate stamping duty.

Assisted customer to update passbook at customer service counter.

Assisted customer at ATM machine for Tabung Haji registration

Assisted customer to apply debit card through MAE app.

Assisted customer to open ASNB account and linked to MAE app.

Handle the crowd 15 minutes before the opening of bank to reduce the number of queue.

Clarify customer's inquiry regarding the opening account requirements for student.

Restocked all the deposit form, withdrawal, remittances and card report form at customer service customer for daily operation.

Assisted customer to active the MAE wallet through MAE apps.

Giving out goodies to Lotus's Setia Tropika shop owners for Paint Town Yellow Campaign

Assisted credit department to do duty stamping

Assisted customer to call customer service to unblock the online banking due to exceed number of attempts for password.

Assisted customer to pay credit card through ATM machines.

Collect the data of potential customer for credit card calling purposes. All data has submitted to Credit Card officer.

Guide customer on how to fill up the ASNB account opening form for their children.

Assisted customer to open Yippie-i account for their children.