• for god’s sake update the social media channels asap, regarding which lines are affected so that commuters can renavigate their routes

Communication Strategy

• just say sorry afterward

Apologise.

Update social media with the following:

• location(s) of issue(s)

• state availability of bridging buses

• avoid affect area(s)

• ensure there's a time stamp when there's an update

2) Announced on social media on the disruption line

Deploy staff, manage crowds, assist vulnerable, evacuate if necessary

Alternative Transport

Arrange shuttle buses, coordinate with other transport providers

Use social media and mobile app push notification.

Deploy more staff to guide commuters to bridging buses and help vulnerable passengers.