ITS Management Process - CSC 08/16/16 by dan https://padlet.com/daniel_jones1/vkrszxqe1t2a Goal: To conduct communication huddles on a frequent basis to address issues and ensure follow up. en-us 2016-08-17 13:30:08 UTC 2017-05-17 10:26:24 UTC hello@padlet.com DAILY WORK daniel_jones1 https://padlet.com/daniel_jones1/vkrszxqe1t2a/wish/118577456 Report out on the following and assign an owner.  Do not problem solve.
Staffing: full staff
Road blocks:  

                                                                                                             REMINDERS

Please ensure that all tickets related to Sev 1 or 2 are related as Duplicate of and changed to a Sev 3 or 4

Queue this week: Carlos CSC queue (3880 - Noel, Abdalla, Erick)
Aug 13-Sept 3. ( subject to change)

Everyone should be targeting 30 plus calls per day on the day shift.  
Document all information in your tickets.   
Review your tickets for accuracy before escalating  

numbers for Friday: ABR 9 and FCR 68.70 customer inputs into the help desk portal 540






]]> 2015-12-08 17:07:09 UTC https://padlet.com/daniel_jones1/vkrszxqe1t2a/wish/118577456 RECOGNITION daniel_jones1 https://padlet.com/daniel_jones1/vkrszxqe1t2a/wish/118577457 Discuss achievements/successes/patient stories/Recognition
Joe recognized the CSC and how far we have grown over the past two years.  He feels that all IT managers should be looking at the CSC as a place to fill openings as indicated by the recent promotions of Erick and Jason
Big thank you to Jonathan Witkins for coming in last nigh on short notice and thanks to Dan V who was willing to come in if all else fails

]]> 2015-12-08 16:56:54 UTC https://padlet.com/daniel_jones1/vkrszxqe1t2a/wish/118577457 ANNOUNCEMENTS daniel_jones1 https://padlet.com/daniel_jones1/vkrszxqe1t2a/wish/118577458 Provide global information, celebrations, organizational announcements, birthdays, etc.
HH Epic Go live takes place Saturday morning

IE11 upgrades are taking place today starting at Backus

The following web apps will be retired this weekend due to the go live
Online Reservations (Web App)
CensusInPatLookupService (Web Service)
CensusService (Web Service)
CDMPExport(-MS) (Task)
Census File Lookup (Web App)
AUTO_FAX_EDCHART_SERVICE (ESB) – Lisa double-checking with Lincoln
Census View, aka Patient Info (Web App)
Resource Scheduling (Web App)
Surg res data base
Patient data base
 


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