Key Phrases and Tips by Amanda Cannon https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8 Can you think of some key phrases we can use in customer service? en-us 2020-07-09 15:06:26 UTC 2025-11-12 23:54:22 UTC hello@padlet.com breannenoden https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1894358691 Telling the caller you understand (basically just being supportive towards them so they feel that they can trust you and that you are listening) -BN]]> 2021-11-16 14:55:43 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1894358691 Amanda Presta https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1894392406 I understand how you feel...]]> 2021-11-16 15:06:54 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1894392406 Jessica Chin https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1894567170 I can help, help is on the way.]]> 2021-11-16 16:07:21 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1894567170 kristen gainforth https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1894844490 How can I help you?
I understand you may be frustrated]]> 2021-11-16 18:07:54 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1894844490 Cierra Matthews https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1897368960 I am very sorry that happened.
I understand how you feel.]]> 2021-11-17 16:31:32 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1897368960 Jessica Martin https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1897609005 "I understand how (blank) that must be"]]> 2021-11-17 18:05:38 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1897609005 Julia Breau https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1898111501 Help is on the way, I understand it's hard but try to remain calm.]]> 2021-11-17 22:49:14 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1898111501 Cameron Sheard https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1900037349 I understand how you must be feeling right now.]]> 2021-11-18 16:44:25 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1900037349 Madolyn Bell https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1902894140 I can understand how you must be feeling, help is on the way though!]]> 2021-11-19 20:27:38 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1902894140 Madison Vandersanden https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1903947152 I understand why you may feeling that way. I will do my best to help fix the problem. ]]> 2021-11-21 01:29:59 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1903947152 Abigail Acland https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1904740830 I will do my best to help you.]]> 2021-11-21 19:43:11 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1904740830 sydney cowan https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1904796911 I understand that you may be frustrated right now but im here to let you know help is on the way and I am not going anywhere until they arrive. Im here to help you.]]> 2021-11-21 21:03:54 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1904796911 I completely understand why you are upset. I will try my best to help you. bre3elles https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1904925354 2021-11-22 00:26:58 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1904925354 I understand how you are feeling, what can I do to make this experience better for you? https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1905164449 -Bailey Agnew]]> 2021-11-22 03:13:10 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1905164449 Mitchell Caprani https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1906178854 I understand you're upset, and I'm sorry that I can't do more for you. If you'd like, I could grab my manager for you to see if we can work out some sort of solution to the problem you are facing.]]> 2021-11-22 14:09:02 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1906178854 I understand that you want help sent right away but I need all the information to better understand your situation. https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1906479814 2021-11-22 16:08:50 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1906479814 key phrases https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1925227806 I am sorry for your experience, start the convo how are you today, I understand you are upset, how can I help you today, is there anything else I can help you with]]> 2021-12-02 14:14:33 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/1925227806 Evelyn Kujian https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/2106075290 “Happy to help!”
“I completely understand..”
“ Nice to meet you!”]]> 2022-03-21 19:44:43 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/2106075290 Julia Foxwell https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/2106277439 - "My pleasure"
- "You're welcome" instead of "no problem"
- "I'm here to help you"
- "How can I assist you further?"
- "How can we further support you in this situation?"
- Reassurance, let them know that it will be okay - when people call 9-1-1 it's more often than not one of the scariest situations that they've ever gone through. If citizens could get through the situation without calling, they most likely would. They're relying on us to help them, so they need to know that we care about them.

]]> 2022-03-21 23:02:59 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/2106277439 Ali MacDonald - key phrases https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/2106460333 - I understand that you are upset, let me try my best to help you. 
- I am going to do everything in my power to help you find a resolution to this situation. 
- I am sorry that this has been your experience however I would like to change this experience to one with positive value. 
- Thank you for taking the time to chat with me, I hope that you are feeling better about this situation as I understand your frustrations. ]]> 2022-03-22 01:28:13 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/2106460333 Robert Guthrie https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/2109712877 Do you require any additional assistance?
I'll look into that issue right away.
I apologize that you're going through that, let me find a solution.
If you have any other problems, please call back and we'll try to resolve them.


]]> 2022-03-23 13:34:02 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/2109712877 https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/2112869826 Not to worry, I can help!


]]> 2022-03-25 00:58:53 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/2112869826 Faizah Chauhan https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/2114355659 - I understand you are upset, I will try my best to help resolve this,
- I will look into this right away.
- I am sorry you had to experience this
- I understand your frustration.
- Thank you for reaching out]]> 2022-03-25 19:14:26 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/2114355659 Kelly Ramkissoon https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/2133578058 - I can understand how this experience is very upsetting and inconvenient for you.
- I apologize for this inconvenience.
- I will do everything in my abilities to help you solve this problem.
- If there is anything else I can do for you, please do not hesitate to call back.]]> 2022-04-06 23:57:10 UTC https://padlet.com/amandacannon/vjdgfcmsa8e2zpm8/wish/2133578058