https://padlet.com/jsweete/viu1e9f8igef Made with love en-us 2019-01-22 19:27:55 UTC 2019-01-22 20:11:14 UTC hello@padlet.com jsweete https://padlet.com/jsweete/viu1e9f8igef/wish/323185737 2019-01-22 19:28:41 UTC https://padlet.com/jsweete/viu1e9f8igef/wish/323185737 jsweete https://padlet.com/jsweete/viu1e9f8igef/wish/323185854 2019-01-22 19:28:54 UTC https://padlet.com/jsweete/viu1e9f8igef/wish/323185854 jsweete https://padlet.com/jsweete/viu1e9f8igef/wish/323185974 2019-01-22 19:29:08 UTC https://padlet.com/jsweete/viu1e9f8igef/wish/323185974 jsweete https://padlet.com/jsweete/viu1e9f8igef/wish/323186132 2019-01-22 19:29:23 UTC https://padlet.com/jsweete/viu1e9f8igef/wish/323186132 jsweete https://padlet.com/jsweete/viu1e9f8igef/wish/323190576 Summer 2019

HOW TO APPLY: Please upload the following as one PDF document: 

1. COVER LETTER
2. RESUME
3. COPY OF GRADES 

Address your cover letter to:

Ms Nermina Lika
Talent Programs Specialist
PointClickCare
5570 Explorer Dr
Mississauga ON  L4W 0C4

NOTE: all offers conditional on successful background check
____________________________________________________
Technology Support Specialist I

PointClickCare is the leading cloud-based software provider for the senior care market in North America. Driven by a passion for innovation and technology, we're building solutions that have a true impact on people's lives. Recently named one of Deloitte's fastest growing technology companies and Canada's best managed companies, PointClickCare provides vast opportunities and a great culture for our employees. PointClickCare is a dynamic environment to advance your career while performing meaningful work with great people.

Position Summary:
Reporting to the Manager of Support Services, you will be part of the Corporate Technology Solutions (CTS) department, working in the Client Services team providing tier 1 technical support to the staff of PointClickCare, as well as working in the PointClickCare IT Bar. Responsibilities will include responding to user submitted cases as they enter the CTS support system, providing initial triage of user technology and software systems, working in the IT Bar at the PointClickCare headquarters and assisting other teams in the CTS department as required. Close team interaction and internal communications delivered with a high degree of customer service in a fast paced workplace will be daily requirements.

Key Responsibilities:
-Complete initial assessment and triage of all cases as they are submitted to the CTS department
-Ensure proper routing of cases to correct team within CTS department based on requested work or reported issue
-Help in deployment of standard configurations for desktop and laptop computers
-Setup and support of video conferencing software and equipment
-Removal of malware and viruses on user issued equipment
-Staffing, support and care of the IT Bar at the company headquarters
-Tracking, restocking and reporting for IT Vending services
-Working with Client Services trainer to provide training services to PointClickCare staff on IT systems and equipment
-Providing technical support to remote offices as well as playing a key role in the technical onboarding of new remote sites

 
Required Experience: 
-Experience within a professional services environment is considered an asset
-Experience working with Windows based systems, Apple OSX operating system, Microsoft Office and/or Office 365 considered an asset
-Ability to troubleshoot and repair hardware and software issues
-Solid experience with virus protection software an asset
-Positive attitude, excellent communications skills, and the ability to work in a fast paced and professional team based environment
-Strong customer service background
-Ability to follow directions and work collaboratively
-Ability to prioritize and execute on a dynamic list of objectives
-Strong verbal and written communication skills
-Team player who can work with minimal supervision
-Ability to work a flexible schedule, which sometimes may include evening and or weekend hours as needed
-Possibility of travel

Working at PointClickCare goes beyond the resume, because the work we perform makes a true difference in people's lives. We build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. We believe work is so much more meaningful when you're doing it with a higher purpose.
For more information on PointClickCare, please visit us on Glassdoor and LinkedIn 

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Job Location
Mississauga, ON 

Position Type
Co-op


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