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      <title>CUSTOMER JOURNEY MAPPING B2: Group 3 by Tjitra</title>
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      <pubDate>2021-09-04 17:39:06 UTC</pubDate>
      <lastBuildDate>2025-11-15 06:03:24 UTC</lastBuildDate>
      <webMaster>hello@padlet.com</webMaster>
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         <title>DOING</title>
         <author>Tjitra</author>
         <link>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773643</link>
         <description><![CDATA[<div>- Terdapat beberapa Cabang yang tesebar luas mulai dari Aceh sampai dengan merauke<br>- Melakukan analisis bagaimana pola kerja/ culture kerja Pelindo Area lain</div>]]></description>
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         <pubDate>2021-09-04 17:39:06 UTC</pubDate>
         <guid>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773643</guid>
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      <item>
         <title>TOUCHPOINTS</title>
         <author>Tjitra</author>
         <link>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773645</link>
         <description><![CDATA[<div>- Bertanya Tim Proyek Pokja/ Merger<br>- Bertanya kepada SDM</div>]]></description>
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         <pubDate>2021-09-04 17:39:06 UTC</pubDate>
         <guid>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773645</guid>
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      <item>
         <title>WEAKNESSES</title>
         <author>Tjitra</author>
         <link>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773646</link>
         <description><![CDATA[<div>- Belum tahu secara detail bagaimana Culture Area Lain<br>- Belum tahu secara detail bagaimana bekerja secara bersama karena perbedaan proses, kebijakan</div>]]></description>
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         <pubDate>2021-09-04 17:39:06 UTC</pubDate>
         <guid>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773646</guid>
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      <item>
         <title>OPPORTUNITIES</title>
         <author>Tjitra</author>
         <link>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773647</link>
         <description><![CDATA[<div>Sebuah program culture integration untuk memastikan bahwa Pegawai Pelindo siap untuk bekerja satu salam lain structural dalam satu tim maupun dalam satu proyek</div>]]></description>
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         <pubDate>2021-09-04 17:39:06 UTC</pubDate>
         <guid>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773647</guid>
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      <item>
         <title>DOING</title>
         <author>Tjitra</author>
         <link>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773649</link>
         <description><![CDATA[<div>Couching, Counselling, Mentoring &amp; Trainning</div>]]></description>
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         <pubDate>2021-09-04 17:39:06 UTC</pubDate>
         <guid>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773649</guid>
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      <item>
         <title>TOUCHPOINTS</title>
         <author>Tjitra</author>
         <link>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773650</link>
         <description><![CDATA[<div>Program&nbsp; Culture Integration<br>- Workshop<br>- Webinar<br>- Collaborative Working (Project with cross team)<br>- Digital Channel (Portal, Apps)</div>]]></description>
         <enclosure url="" />
         <pubDate>2021-09-04 17:39:06 UTC</pubDate>
         <guid>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773650</guid>
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      <item>
         <title>WEAKNESSES</title>
         <author>Tjitra</author>
         <link>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773651</link>
         <description><![CDATA[<div>- Meningkatnya competitiveness<br>- Tidak semua pegawai mau mengikuti</div>]]></description>
         <enclosure url="" />
         <pubDate>2021-09-04 17:39:06 UTC</pubDate>
         <guid>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773651</guid>
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      <item>
         <title>OPPORTUNITIES</title>
         <author>Tjitra</author>
         <link>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773652</link>
         <description><![CDATA[<div>- Berhasil mengikuti program culture transformation<br>- Mempunya proses, kebijakan dan culture yang sama untuk semua Pelindo<br>- Berkesempatan untuk berkarir di Pelindo Area lain</div>]]></description>
         <enclosure url="" />
         <pubDate>2021-09-04 17:39:06 UTC</pubDate>
         <guid>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773652</guid>
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      <item>
         <title>DOING</title>
         <author>Tjitra</author>
         <link>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773653</link>
         <description><![CDATA[<div><strong><em>What action is taken by customer based in their Thinking</em></strong><em><br>e.g: Buying a Bicycle through Online Platform</em></div>]]></description>
         <enclosure url="" />
         <pubDate>2021-09-04 17:39:06 UTC</pubDate>
         <guid>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773653</guid>
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      <item>
         <title>TOUCHPOINTS</title>
         <author>Tjitra</author>
         <link>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773654</link>
         <description><![CDATA[<div><strong><em>What tools enabling the customer to engage with the product?</em></strong><em><br>e.g: Official Website, Online Marketplace, Online Auction</em></div>]]></description>
         <enclosure url="" />
         <pubDate>2021-09-04 17:39:06 UTC</pubDate>
         <guid>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773654</guid>
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      <item>
         <title>WEAKNESS</title>
         <author>Tjitra</author>
         <link>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773655</link>
         <description><![CDATA[<div><strong><em>What is the possible problem that can occur when customer engage with the product?</em></strong><em><br>e.g: The Bicycle size is the wrong size when arrived</em></div>]]></description>
         <enclosure url="" />
         <pubDate>2021-09-04 17:39:06 UTC</pubDate>
         <guid>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773655</guid>
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      <item>
         <title>OPPORTUNITIES</title>
         <author>Tjitra</author>
         <link>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773656</link>
         <description><![CDATA[<div><strong><em>What improvement can be done in order to gain customer's trust?</em></strong><em><br>e.g: Display proper illustration (Bicycle &amp; rider) using 3D images so customer can estimate which Bicycle size to buy</em></div>]]></description>
         <enclosure url="" />
         <pubDate>2021-09-04 17:39:06 UTC</pubDate>
         <guid>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773656</guid>
      </item>
      <item>
         <title>DOING</title>
         <author>Tjitra</author>
         <link>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773657</link>
         <description><![CDATA[<div>Para pegawai merasa khawatir dengan adanya merger karena berbagai macam perbedaan culture yang ada</div>]]></description>
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         <pubDate>2021-09-04 17:39:06 UTC</pubDate>
         <guid>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773657</guid>
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      <item>
         <title>TOUCHPOINTS</title>
         <author>Tjitra</author>
         <link>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773658</link>
         <description><![CDATA[]]></description>
         <enclosure url="" />
         <pubDate>2021-09-04 17:39:06 UTC</pubDate>
         <guid>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773658</guid>
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      <item>
         <title>WEAKNESSES</title>
         <author>Tjitra</author>
         <link>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773659</link>
         <description><![CDATA[<div>Tidak ingin ikut Program</div>]]></description>
         <enclosure url="" />
         <pubDate>2021-09-04 17:39:06 UTC</pubDate>
         <guid>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773659</guid>
      </item>
      <item>
         <title>OPPORTUNITIES</title>
         <author>Tjitra</author>
         <link>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773660</link>
         <description><![CDATA[<div>Kesempatan untuk mengikuti program croo culture integration, kesempatan untuk berkarir di seluruh Pelindo</div>]]></description>
         <enclosure url="" />
         <pubDate>2021-09-04 17:39:06 UTC</pubDate>
         <guid>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1716773660</guid>
      </item>
      <item>
         <title>Cross Culture Pelindo 1-4 After Merger</title>
         <author>Tjitra</author>
         <link>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1717117337</link>
         <description><![CDATA[]]></description>
         <enclosure url="" />
         <pubDate>2021-09-05 05:20:10 UTC</pubDate>
         <guid>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1717117337</guid>
      </item>
      <item>
         <title>PERSONA</title>
         <author>Tjitra</author>
         <link>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1717117422</link>
         <description><![CDATA[<div>Para pegawai Pelindo, umur 32 tahun tinggal di Bekasi</div>]]></description>
         <enclosure url="" />
         <pubDate>2021-09-05 05:20:17 UTC</pubDate>
         <guid>https://padlet.com/Tjitra/vhjhcbgbp0smteja/wish/1717117422</guid>
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