Invalid code (WM22b) by Lara Foulkes https://padlet.com/larafoulkes/vcojmufdsxb0ccto en-us 2022-09-21 12:24:39 UTC 2026-02-27 19:18:03 UTC hello@padlet.com Useful expressions larafoulkes https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2306815034 Look at the other emails (screenshots) and find useful expressions for writing a complaint email (e.g. greeting expressions, closing words, polite expressions etc.) and write them down in a word document or on a piece of paper.]]> 2022-09-21 13:12:43 UTC https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2306815034 larafoulkes https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2306820003 2022-09-21 13:15:20 UTC https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2306820003 larafoulkes https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2306825832 Have you ever received anything that you weren’t satisfied with?
What did you buy?
What did you do about it?
]]> 2022-09-21 13:18:27 UTC https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2306825832 Letter of complaint larafoulkes https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323339158 Find other letters of complaint online and write down any useful expressions that you find. Use them to improve your email.]]> 2022-10-03 08:17:29 UTC https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323339158 https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323562639 Checklist: 
  • Have you found out the publisher’s email address? 
  • Have you included the invalid code? 
  • Have you used the four main parts mentioned (Part 2)? 
  • Have you included all the important details? 
  • Have you checked your spelling and grammar (give it to another group)? 
  • Have you uploaded your screen shot to Padlet (under Part 3)
]]> 2022-10-03 11:31:16 UTC https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323562639 rothwellkate https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323583750 It is the start of the school year and you need to redeem the code for your English File book. You enter the code from your book and the following message appears: ‘This code has already been used’. 

You now need to write a complaint email to Oxford University Press (find the address on www.oxfordlearnersbookshelf.com). Write your email in a Word document. Use Chantal's email for ideas.
]]> 2022-10-03 11:49:40 UTC https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323583750 rothwellkate https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323584942 What expressions are used to:
1. explain the problem
2. give extra relevant information
3. show the effect the problem has on the customer
4. say what action the customer wants]]> 2022-10-03 11:50:33 UTC https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323584942 larafoulkes https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323588824 2022-10-03 11:53:50 UTC https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323588824 Unsatisfactory order larafoulkes https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323595980 Here is a real example of a complaint email written by a native speaker about the situation in the image below.]]> 2022-10-03 11:58:33 UTC https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323595980 Invalid code larafoulkes https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323668710 2022-10-03 12:44:39 UTC https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323668710 https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323692418 2022-10-03 12:57:50 UTC https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323692418 Email https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323692581 2022-10-03 12:57:55 UTC https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323692581 Email https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323694179 2022-10-03 12:58:46 UTC https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323694179 https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323695502 2022-10-03 12:59:30 UTC https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323695502 https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323697199 2022-10-03 13:00:17 UTC https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323697199 https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323702568 2022-10-03 13:01:42 UTC https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323702568 https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323710384 2022-10-03 13:05:41 UTC https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323710384 Mail https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323711098 2022-10-03 13:06:05 UTC https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323711098 https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323711154 2022-10-03 13:06:06 UTC https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323711154 https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323717992 Yours faithfully
Best wishes 
Kind regards

]]> 2022-10-03 13:09:35 UTC https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323717992 https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323734566 The associated code has already been used.
 
Dear Oxford University Team 
 
 A message has appeared 
 
Is there anything I can do? 
 
I would appreciate 
 
I’m looking forward to your response/to hearing from you. 
 
Best wishes, 
]]> 2022-10-03 13:17:22 UTC https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2323734566 Writing a reply larafoulkes https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2342990562 Now you are the publisher receiving one of the emails that your class-mates have written. Choose one of the emails and write a reply. Use some of the phrases you've collected on p. 9 of Business essentials (ex. 7).

Post a screenshot of your email below.]]> 2022-10-17 11:13:33 UTC https://padlet.com/larafoulkes/vcojmufdsxb0ccto/wish/2342990562