Well-defined problem: Least complex; this problem is fairly easy to identify and understand.

 

Partially-defined problem: Somewhat complex; the goal is clear and some guidelines exist for addressing it. The specific means for reading it are varied and it might have multiple solutions.

 

Ill-defined problem: Most complex; this problem does not have clear parameters nor is it easily resolved.

Reactive problem solving: This is when you are faced with responding to a crisis that requires attention and action in a brief time frame.

Group problem solving in schools will deal mostly with reactive types.

Example: Communicating with a parent after an incident occurred at recess

 

Proactive problem solving: This is when you are focusing your attention on an anticipated situation. Therefore you are developing plans before a crisis happens.

 

Example: A principal and teacher working together to create effective teacher schedules in order for all services to be provided and delivered

 

Identify the problem: Describe the problem precisely, use concrete and specific language 

 

Generate solutions: Work with your group to stimulate the creation of the max number of potential solutions by brainstorming, brainwriting, or using the nominal group technique.

 

Evaluate solutions: Review the positives and negatives of each solution possibility and the steps need to implement the each solution.

 

Select solution: Pick a solution based on factors like intrusiveness, feasibility, and preference

 

Implement solution: Refine detailed plans, criteria and scheduling. Then carry out the solution chosen.

 

Evaluate the outcome: Determine if the goal has been reached through the implementation. From there, decide new courses of action in order to continue the implementation or to tweak the solution in order to become more successful.