Soft skills - Improve the replies by

1.

astramentore — 2022-10-31 13:47:49 UTC

2.

astramentore — 2022-10-31 14:21:40 UTC

3.

astramentore — 2022-10-31 14:21:50 UTC

4.

astramentore — 2022-10-31 14:23:09 UTC

Instructions

astramentore — 2022-10-31 14:23:31 UTC

1. Check experts replies
2. Think what can be improved
3. Write down the updated reply
4. Check the DOs/DON'Ts tips below

5.

astramentore — 2022-10-31 14:31:39 UTC

6.

astramentore — 2022-10-31 14:33:16 UTC

7.

astramentore — 2022-10-31 14:37:41 UTC

8.

astramentore — 2022-10-31 14:50:12 UTC

Use

astramentore — 2022-10-31 14:54:38 UTC

Avoid

astramentore — 2022-10-31 14:54:47 UTC

politeness

astramentore — 2022-10-31 15:01:15 UTC

1. "please" when asking for smth.:"Could you please clarify?"
2. express gratitude: "Thank you for clarifying", "I appreciate your patience", "I truly appreciate your cooperation"

positive tone

astramentore — 2022-10-31 15:03:32 UTC

Switch from negative to neutral/positive

informal chatting

astramentore — 2022-10-31 15:04:48 UTC

1. No robots allowed! Customize the HC articles

2. No need to put dots in the end of every sentence

empathy

astramentore — 2022-10-31 15:06:09 UTC

1. Turn on Active listening
2. Show understanding of user's emotions

negative phrasing

astramentore — 2022-10-31 15:07:17 UTC

avoid using "No" at the beginning of the sentence

sending articles as solution

astramentore — 2022-10-31 15:07:33 UTC

"I don't know"

astramentore — 2022-10-31 15:08:44 UTC

show that you are willing to find out or express understanding

9.

astramentore — 2022-10-31 15:09:28 UTC

2022-11-04 10:22:30 UTC

good question let me check this for you ,couple of minutes please

2022-11-04 10:24:44 UTC

good for checking this out and im sure this article can improve what you trying to achieve or maybe give you some guidance to make a better result for you.

2022-11-04 10:30:56 UTC

if you are meaning of the fee of the pricing plan so you understand correctly that is free of fee

2022-11-04 10:32:31 UTC

sure this thing can be analyses and we will be more than happy for your coapration and to give you the best result

2022-11-04 10:37:14 UTC

wix is allowing for multiple option to edit your site and we will be more than happy to receive your feedback and in the meantime lets check for a workaround solution.

2022-11-04 10:42:32 UTC

that's a good question just to make sure why you want to change the static gridlines and maybe we can find a better solution

2022-11-04 10:45:13 UTC

while i will happily would done this for you but unfortanly my permission are limited to this kind of actions, but i can guide you step by step to achieve that.

so in the meantime you can use this article to make the prefect change.

2022-11-04 10:49:32 UTC

im happy that you done the steps that provided in the article , so lets dobule check what you have done and guide you step by step for checking that is not local issue and if it will not solve the issue i will escalte this to the higer technical team for better checking.

2022-11-04 10:54:12 UTC

that's very good that you have check with them if you can please attach the conversation with them here as screenshot so we can further more investigate this and find you a solution.