Confirmation Window Glows & Grows by Sonia Szymanski https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr Reflection en-us 2020-11-30 15:47:58 UTC 2020-12-02 18:53:08 UTC hello@padlet.com https://images.unsplash.com/photo-1565850325030-e77bf661fc56?ixlib=rb-1.2.1&ixid=eyJhcHBfaWQiOjc4MjZ9 From last year, we didn't have the ground level systems camille_w https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973095466 the growth with the onboarding site, and other material and collateral to help make calling much more simple]]> 2020-11-30 19:36:31 UTC https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973095466 Training at December tactical last year was from a beginner's perspective/level when it didn't need to be camille_w https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973101842 2020-11-30 19:37:43 UTC https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973101842 One on One Support https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973103585 The customer service approach that Sonia and Camille provide with "on demand" resources ]]> 2020-11-30 19:38:05 UTC https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973103585 Our trainings now are jumping in from where we are camille_w https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973105084 2020-11-30 19:38:23 UTC https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973105084 Splitting up staff btwn Camille and Sonia. showed staff a model of being a small team and still getting a lot done camille_w https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973106657 2020-11-30 19:38:41 UTC https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973106657 The focus on CMs after they confirm has been awesome i.e. follow up via email to them on what's expected, a gift sent to them congratulating on joining the Corps, etc. The follow up has been so well done compared to years prior! :) https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973109092 2020-11-30 19:39:10 UTC https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973109092 planned events to send matriculants from the beginning https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973109139 2020-11-30 19:39:10 UTC https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973109139 Selection Model https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973109858 Lead to more retention; 3 people in 1dl this round were all people who applied w/o super big recruitment strategy, went through new selection model, and are on-top of their action items.  Will potentially make confirmation easier because of revamped selection proceses]]> 2020-11-30 19:39:18 UTC https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973109858 continued reflection on call allocations and who makes sense to call who coupled with current staff capacity https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973111417 2020-11-30 19:39:37 UTC https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973111417 jocmoore15 https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973115573 confusion on the part of CMs - they get so many emails from so many people. what do they prioritize?]]> 2020-11-30 19:40:26 UTC https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973115573 100% / high number of confirms https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973118113 It makes sense to get a high number, but really value importance of confirming people that are "right" for classrooms. Even confirming high numbers may not impact higher matric numbers, but confirming higher number of "right" people will impact higher matric numbers with stronger fit. ]]> 2020-11-30 19:40:59 UTC https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973118113 updates jocmoore15 https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973124268 it felt a little more streamlined (and helpful) to get updates in slack every few days, rather than 2 emails and 2 slacks and private DMs, etc. ]]> 2020-11-30 19:42:18 UTC https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/973124268 Schedule of events, and the attendance/engagement soniaszymanski https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/980731049 2020-12-02 17:19:07 UTC https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/980731049 Quality of fireside chats and infozoom soniaszymanski https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/980733034 2020-12-02 17:19:32 UTC https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/980733034 Divide & conquer soniaszymanski https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/980734854 2020-12-02 17:19:53 UTC https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/980734854 Clarity on touchpoints after initial call soniaszymanski https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/981203434 2020-12-02 18:46:37 UTC https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/981203434 I think staff taking the time to review the candidates account, general info and comms history with national or sonia/camille before first initial touchpoint and also, the remaining to see who else they have talked with and when will provide for a more purposeful and fruitful conversation with the candidate. soniaszymanski https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/981229500 2020-12-02 18:52:01 UTC https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/981229500 recording calls soniaszymanski https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/981234740 2020-12-02 18:53:04 UTC https://padlet.com/soniaszymanski/vaxupqh6bz17qhjr/wish/981234740