Unit 2 Handle Reservations and Sales (TB) by Henry Lai https://padlet.com/hendri_h_k_lai/va38bpqt9y9u Post your questions here en-us 2018-08-23 01:03:23 UTC 2018-08-29 05:47:22 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Manbag.png 31-34 https://padlet.com/hendri_h_k_lai/va38bpqt9y9u/wish/276121444 2 marks:
1. List down 2 information  required for ticket reservation.
2. state 2 reasons why an attraction would offer different packages.
3. how does membership and loyalty programmes help an attraction? State 2 of it.
4. List 2 benefits of a loyal and membership programmes.
5. How do we identify the profile of visitiors?
6. What is cross-selling?
7.What is upselling?
8. What is EPOS system?

4 marks:
1. what are the things to remember when making a recommendation?
2. How can selling techniques helps in an attraction? Sate 4 reasons.
3. List and describe the functions of 4 different types of EPOS system. 
4. List the steps of setting up the cash register (epos).
5.  What are the procedures of handling cash payments.
6. Describe the handling discount, and give 3 common types of discounts.
7. Give 4 different types of discount card attributes.
8. State the purpose of discounts and vouchers and give example each.  ]]> 2018-08-29 05:05:54 UTC https://padlet.com/hendri_h_k_lai/va38bpqt9y9u/wish/276121444 35-38 https://padlet.com/hendri_h_k_lai/va38bpqt9y9u/wish/276121625 1) Give 4 common information required for ticket reservations. [4M]
2) Give 2 importance to ensure when taking reservations. [2M]
3) What are the 2 differences between mechanisms and private market ? [4M]
4) Give 2 benefits of being a member in the attractions. [2M]
5) What are the things to remember when making reservations ? [4M]
6) What are the 2 techniques of upselling and cross-selling used in attractions ? [4M]
7) Whats is cross-selling ? Give one example. [4M]
8)  What is the difference between cross-selling and upselling ? [4M]
9) What are the goals that can be achieved to help the attraction with memberships and loyalty programmes ? [2M]
10)  What are 4 equipments that can be found on the EPOS System ? [4M]
11) What must the sales staff do in order to successfully upsell or cross-sell ? [2M]
12) what is a combo plan ? [2M]
13) Define what is EPOS. Give 4 procedures of handling cash payment. [4M]
14) What is a cash float ? [2M]
15)  What is one of the key responsibility of a cashier ? [2M]
16)  Give 2 common problems if the debit/credit card is not valid for transactions. [2M]
17) What must a cashier do to ensure they do not receive counterfeit notes ? [4M]
18) What are the difference between discount coupons and discount cards ? [2M]
19)  Gift Vouchers are one out of three types of voucher payments, what are the other two ? [2M]
20)  Discount and Vouchers are given to customers as... [4M]]]> 2018-08-29 05:08:07 UTC https://padlet.com/hendri_h_k_lai/va38bpqt9y9u/wish/276121625 16-20 https://padlet.com/hendri_h_k_lai/va38bpqt9y9u/wish/276121700 2 marks: 
1) Name two types of purchasing tickets and packages.
2) List 2 common information that required for ticket reservation.
3) Give 2 reasons why an attraction offer different packages.
4) What is the difference between cross-selling and up-selling?
5) State 2 procedure for handling cash payment.
6) State 4 equipment in the EPOS system.
7) List 2 Procedure for handling staff discount.
8) How up-selling and cross-selling can benefit the company?

4 marks:
1) What is the difference between discount card and discount coupon?
2) Explain the importance of maintaining an accurate cash float.
3) List and state 2 functions of EPOS equipment.
4) What are the definition and functions of cash float?
5) Name and explain 2 importance of checking the validity of credit/debit card?
6) State 4 benefits of memberships.
7) List 4 procedures for handling discount coupons.
8) List 4 purposes of discounts and vouchers.]]> 2018-08-29 05:08:57 UTC https://padlet.com/hendri_h_k_lai/va38bpqt9y9u/wish/276121700 26-30 https://padlet.com/hendri_h_k_lai/va38bpqt9y9u/wish/276121738 2 marks
1.Reservation can be made through? 
-list 2 benefits of memberships
- 2 commom infomation required for ticket reservation 
-reason for cross selling
- Whats the function of pole  monitor 
What are the 2 types of vouchers 
-State and descibe 1 of the component of an electronic point of sales system
- Explain 2 way to prevent collecting counterfeit notes

4 makrs
State 7 steps of setting up a cash register

-What are the common info required for reservation
- cross selling and up selling, selling techques allows the attractions to ...  ? 
-to prevent collecting counterfeit notes, what the cashier should do

-list the 4 purpose of discount and voucher advantages of using credits cards 
-4 reason why attraction wound offer different package ]]> 2018-08-29 05:09:16 UTC https://padlet.com/hendri_h_k_lai/va38bpqt9y9u/wish/276121738 11-15 https://padlet.com/hendri_h_k_lai/va38bpqt9y9u/wish/276121795 2 Marks Questions:
  1. What are the 2 importance you have to ensure when taking reservation?
  2. What are the 2 common information required for ticket reservations?
  3. What is EPOS? Explain.
  4. List the 2 types of vouchers.
  5. What are the 2 main goals that attractions want to achieve?
  6. List 2 benefits of loyal membership programmes.
  7. What are the 2 important selling techniques for up-selling and cross-selling?
  8. List the 2 importance to present your recommendation professionally.
4 Marks Questions:
  1. List 4 types of membership and loyalty programme by mechanism.
  2. List 4 benefits of a loyalty and membership programmes.
  3. What are the benefits of applying effective selling techniques?
  4. Describe 2 differences between cross-selling and up-selling,
  5. What are the procedures for handling discount cards?
  6. What attributes does a discount card usually have?

]]> 2018-08-29 05:09:46 UTC https://padlet.com/hendri_h_k_lai/va38bpqt9y9u/wish/276121795 20-24 https://padlet.com/hendri_h_k_lai/va38bpqt9y9u/wish/276121950 2 Marks Questions:
1) What are the 2 steps of making reservations of tickets and packages can be made through?
2) What are the common info required for ticket reservations?
3) Give 2 benefits of a loyalty and membership programs?
4) What are the effective selling techniques for cross-selling and up-selling. Using these techniques it allows attraction to:
5) Explain the function of a monitor.
6) Give 3 reasons why customer use credit cards.
7) Give 2 procedures for handling discount coupons.
8) List 2 equipment of EPOS.
4 Marks Questions:
1) What are the 4 steps in setting up the cash register?
2) Name 4 procedures for handling cash payments.
3) Name a purpose and examples of discount and vouchers.
4) List 4 information of employees ID.
5) List 4 ways when handling vouchers or redemption voucher payment.
6) Explain 4 points of gift vouchers.
7) Name 4 procedures for handling staff discount.
8) List 4 points you have to take note when taking reservations.]]> 2018-08-29 05:11:20 UTC https://padlet.com/hendri_h_k_lai/va38bpqt9y9u/wish/276121950 6-10 https://padlet.com/hendri_h_k_lai/va38bpqt9y9u/wish/276121998 1. List 2 reasons as to why an attraction would offer different packages. (2m)
2. List the two importance that you have to ensure when taking reservations. (2m)
3. What are the two things to remember when taking a recommendation? (2m)
4. State the 4 common-asked questions by a visitor. (4m)
5. State the various reasons as to why an attraction would offer different packages? (State 4 reasons) (4m)
5. List and explain the two types of attraction packages. (4m)
6. Explain the term 'Identifying the Profile of the Visitor' (2m)
7. What are the two things to remember when making recommendation? (2m)
8. State the 4 benefits of memberships program. (4m)
9. List 2 types of equipment and explain its functions. (4m)
10. List and explain the two importance when checking the validity of Credit and Debit cards. (4m)
11. What are the 4 procedures for handling discount coupons? (4m)
12. State the 4 information that can be seen in an Employee ID. (4m)
13. State the 4 ways on handling voucher/redemption voucher payments. (4m)
14. State 4 information that can be seen in a discount card. (4m)
15. Explain how does a cashier check for counterfeit notes. (2m)
16. What are the consequences when the cash float is inaccurate. (2m)
]]> 2018-08-29 05:11:51 UTC https://padlet.com/hendri_h_k_lai/va38bpqt9y9u/wish/276121998 1-5 https://padlet.com/hendri_h_k_lai/va38bpqt9y9u/wish/276122394 1. What are the ways of visitors may reserve or make purchase for certain packages or tickets? (2 marks)
2. State the various reasons as to why an attraction would offer different packages.
3. How does the marketing department of a company help the attraction achieve membership and loyalty pragrammes?
4. Define the functions of a pole monitor.
5. List down the first 4 procedures in setting up the cash register (EPOS)
6. What is the benefits  of a loyalty and membership programmes?
7. What is the difference between cross selling and upselling? (4 marks)
8 What is the benefit of cross selling? (4 marks)
How to identify the profile of visitors? (2 marks)
10. List two types of attraction packages (2 marks)]]> 2018-08-29 05:15:58 UTC https://padlet.com/hendri_h_k_lai/va38bpqt9y9u/wish/276122394 1 - 5 https://padlet.com/hendri_h_k_lai/va38bpqt9y9u/wish/276122420 2018-08-29 05:16:17 UTC https://padlet.com/hendri_h_k_lai/va38bpqt9y9u/wish/276122420 https://padlet.com/hendri_h_k_lai/va38bpqt9y9u/wish/276125370 2018-08-29 05:36:09 UTC https://padlet.com/hendri_h_k_lai/va38bpqt9y9u/wish/276125370