TFD - Customer Service (15/12/14) by Alison Lomax https://padlet.com/alomax/TFDcustserv Own experiences of customer service en-us 2014-12-05 23:17:12 UTC 2014-12-14 12:56:48 UTC hello@padlet.com http://d20uo2axdbh83k.cloudfront.net/20141213/8353d21ca8c01be9294dc763e3aef6f6/TFD.gif Alison alomax https://padlet.com/alomax/TFDcustserv/wish/44323050 Good

  • Greated quickly and in a friendly manner
  • Recognised me as a regular customer
  • Asked if I'd like my usual drink whilst I loked at the menu
  • Gave good information about the specials of the day
  • Answered questions I had regarding allergens in certain dishes
  • Took my order quickly
  • Warned me that my plate was hot
  • Thanked me as I left

Bad

  • Wasn't greeted when I arrived
  • Was seated at a table that hadn't been cleaned and it took ages for someone to come and wipe it
  • Ignored - staff were chatting to each other instead (they were talking disrespectfully about another colleague)
  • Lack of knowledge about the ingredients of items on the menu
  • Had dirty plates left in front of me when I had been finished for 5 minutes
  • Was overcharged
]]> 2014-12-13 10:11:01 UTC https://padlet.com/alomax/TFDcustserv/wish/44323050