Quality Management in Real Business Situations by Javan Dwiasputra https://padlet.com/javan_d1/v8ooaqj0ia5rwbz3 Read the cases below. Choose one case that interests you. In your post, answer these questions: What is the quality issue? Which quality management principle(s) (e.g., customer focus, continuous improvement, employee involvement, process approach) can help prevent or solve this issue? Suggest one action plan to avoid the problem in the future. Keep your answer clear and concise (max 5 sentences). Read one classmate’s post and leave a short comment or question. en-us 2025-08-11 03:18:07 UTC 2025-08-11 08:29:14 UTC hello@padlet.com Case 1 – Smartphone Battery Recall javan_d1 https://padlet.com/javan_d1/v8ooaqj0ia5rwbz3/wish/3539619929 A popular smartphone brand had to recall thousands of devices after reports of overheating and even catching fire. Customers were frustrated, and the brand’s reputation suffered.

]]> 2025-08-11 03:20:57 UTC https://padlet.com/javan_d1/v8ooaqj0ia5rwbz3/wish/3539619929 Clothing Size Inconsistency javan_d1 https://padlet.com/javan_d1/v8ooaqj0ia5rwbz3/wish/3539622407 An online fashion retailer received hundreds of complaints because clothes labeled “Medium” were different sizes in different orders.

]]> 2025-08-11 03:22:25 UTC https://padlet.com/javan_d1/v8ooaqj0ia5rwbz3/wish/3539622407 Contaminated Chocolate Bars javan_d1 https://padlet.com/javan_d1/v8ooaqj0ia5rwbz3/wish/3539622932 A chocolate factory had to recall several batches when small plastic pieces were found inside the bars

]]> 2025-08-11 03:23:31 UTC https://padlet.com/javan_d1/v8ooaqj0ia5rwbz3/wish/3539622932 Broken Product Packaging javan_d1 https://padlet.com/javan_d1/v8ooaqj0ia5rwbz3/wish/3539623630 A cosmetics brand received negative reviews because products often arrived in damaged packaging, even though the product inside was fine.

]]> 2025-08-11 03:25:00 UTC https://padlet.com/javan_d1/v8ooaqj0ia5rwbz3/wish/3539623630 Slow Customer Service Response javan_d1 https://padlet.com/javan_d1/v8ooaqj0ia5rwbz3/wish/3539624119 A laptop manufacturer’s warranty support team took more than a week to respond to requests, leading to angry customer reviews online.

]]> 2025-08-11 03:26:04 UTC https://padlet.com/javan_d1/v8ooaqj0ia5rwbz3/wish/3539624119 Lululemon Sizing Inconsistency https://padlet.com/javan_d1/v8ooaqj0ia5rwbz3/wish/3540036916 Quality Issue: Size of products such as leggings getting smaller over time, customers complaining

What can help: Customer focus

Action Plan: Have models who maintain consistent sizing to ensure products remain the same size and fit. Use as a form of quality assurance during product development.

]]> 2025-08-11 08:17:56 UTC https://padlet.com/javan_d1/v8ooaqj0ia5rwbz3/wish/3540036916